Customer Ratings & Reviews

Geek Squad is probably the best thing Best Buy has they are very quick and fast and I like how you can set up the appointment with them and spend however much time you need

My Tech Cat executed an exceptional glass shield/screen protector installation in mere seconds. The visual quality was outstanding on my mobile device. It appears as though no substance was applied. She suggested that if I had applied the shield after setting my fingerprint, I might encounter issues with my device failing to read or accept it. In this situation, I would need to reset my fingerprint. However, by her installing the shield to my new phone's front immediately after unboxing, my fingerprint now activates my phone seamlessly.

I had my Samsung Galaxy S23+ screen protector installed at Best Buy, and the experience was fantastic from start to finish. The staff at the mobile precinct were professional, knowledgeable, and super friendly. They took great care during the installation—no bubbles, dust, or misalignment at all. It was done quickly and with precision, and they even walked me through how to care for the screen afterward. I really appreciated the attention to detail and customer service. This kind of quality is why I keep coming back to Best Buy. Highly recommend their in-store install service!

Lifetime guarantee so when they get all scratched up, bring them in and get new ones for free. Don’t know how many times they will let u get for free before u r abusing it. I replaced twice over three years. So great deal imho.

The service at the Geek Squad is fantastic. Sterling has been terrific in facilitating service and improvement of our electronic devices, but all of the EEs at the Culver City Best Buy Geek Squad are fantastic! This is the store on Washington Blvd, in CC, CA

The installation was good! The price it’s kinda expensive, but the service is great!! It would be perfect if the installation was free with the purchase of the screen protector, but it’s fine

I recently had the Precinct Mobile Shield installed on my phone by Geek Squad at Best Buy, and I couldn’t be happier with the experience. From the moment I walked in, the staff was friendly, helpful, and super knowledgeable. They explained the installation process clearly and made sure I felt comfortable with everything. The installation itself was quick, and the technician was careful and precise. They even double-checked everything to make sure the shield was applied perfectly—no bubbles, no issues. The customer service was top-notch; they made me feel like a priority the whole time. Overall, I’m really impressed with both the service and the product. It’s great to know that Geek Squad has your back when it comes to these types of tech services. Definitely recommend it if you want quick, reliable, and friendly service!

I came in expecting a quick install, I left feeling like my phone had just gone through a spa day. The tech handled my device with more care than I handle newborn kittens. Perfect alignment, zero bubbles, and they even wiped the smudges off the back (which I definitely didn’t pay for). If these folks ever run for office, they have my vote.

The agents replaced my old cracked screen protector and installed the new one. The agent also told me that this specific product has a lifetime guarantee and was very knowledgeable and professional. The only thing that bugged me a little was that I had to pay to get the screen protector put on. Honestly it wasn’t that much and Best Buy is much better at putting it on correctly than I am.

I purchased the Mobile Shield installation service on 07/22/25 at the Grand Parkway store. The Geek Squad team made the whole process fast and hassle-free. They were friendly, knowledgeable, and explained everything clearly. My device was set up and protected in no time, and they made sure I understood how everything worked before I left. Excellent service — I’ll definitely return for future tech needs!

Geek Squad has always been so helpful, they take the time to figure out what is wrong and how to help fix it.

The GS were very helpful and were knowledgeable. They were a present help in the time of trouble. I highly recommend their service. Peace of mind!

When visiting Best Buy, the tech was extremely knowledgeable and helped in the purchase of my LG microwave/convection oven combo.

The agents were very very helpful. The agent explained everything very clearly and professionally. The took the time to explain everything. The waiting period was very short and quick. Would highly recommend!

i love the promotion they have for screen protectors. as soon as my screen cracks im able to go replace it and they do it for you! best service.

Technician did a very good job installing my screen protector. It been a couple of months since I bought it and so far there are no scratches or chips at all.

Geek Squad has been wonderful to work with and they’ve honored every commitment and delivery promise which is more than any other service I’ve had from any other store

I had screen protectors placed on both my iPhone 14 Pro Max and iPhone 16 Pro Max. The agents were very friendly and helpful they explained everything clearly, including the lifetime warranty. The installation was done perfectly, with no bubbles or dust. Really happy with the service and how smooth the process was!

The Geek Squad was very nice to me and explained the replacement subscription to me very well!

They set up my new laptop and got everything going fast. I didn't have an appointment but they worked me in and were so helpful. Much appreciate their service. Good People.