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Ring - Video Doorbell Pro and Chime Pro Bundle-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2431 reviews

95%
would recommend to a friend

Pros

Cons

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  • Rating: 5 out of 5 stars

    Decent Product

    Posted
    Baaaaaa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Generally pleased with this product. Pros: 1. Picture quality in daylight or non infrared night with decent lighting is excellent. 2. The Ring app, which this camera works with is fairly good, well organized, and works reasonably well. 3. The app notifies you when the doorbell is rung... and gives you the opportunity to engage with your visitor regardless of location. So far it seems to work ok, but the connection is not instantaneous. There is some delay in connecting. Picture quality is very good. 4. In my situation, I get notifications on my phone silently regarding motion near the camera, and I can click on the notification and review the related video. 5. When the doorbell is rung, I get a sound notification on my phone, and the opportunity to connect with the visitor, or play back the video if I have missed him. In both cases the Chime Pro inside the home rings with a different sound for motion or door bell press. There are several choices of ring sounds. 6. I also have the Ring alarm system, which I rate highly. It uses the same app as the camera, and the two are integrated together in this way. 7. If you buy the alarm system, and the camera, and pay the $10/month or 100/yr monitoring fee you get 60 days of video for an unlimited number of Ring cameras at any one address. You also get professional monitoring, by what appears to be a very decent monitoring company that works with high end corporate clients. I spoke to them briefly, and they seemed VERY competent. You also get a protection plan to replace or repair any of the components of the alarm system (including the cameras) at no cost if they fail or break. 8. Ring has a policy to replace your camera at no charge if it is stolen. They do require a police report. 9. Technical support, especially 2nd level, is decent, has a good attitude and has been helpful. 10. Build quality of the device seems good. 11. There is a Ring website available to review videos on your computer or down load them. If you have the data plan or alarm plan, the videos are saved on the site and available for download for 60 days. Cons: 1. The delay in connecting mentioned above. 2. Video is only recorded on motion detection or door bell press, or if the "view" button is pressed in the app. Video is event based. Continuous historical video is not available. The Google door bell will record 5 days of continuous historical video (at a greater cost for the service). 3. Night vision, which the camera flips to under low light levels upon motion detection, is sami black and white, and seems at a lower resolution. I believe it is infrared based. The camera makes the decision to flip to infrared, there is no user setting to turn this off. 5. The "Chime Pro" which is part of this package, and plays the door bell chime, as well as acting as a range extender, has some issues remaining connected to wifi. This could be a possible problem. I am only using it as a chime presently, If it was required as part of my network as a range extender for another camera, this could possibly be problematic. 6. The camera requires a strong wifi signal to operate properly. Mine is located fairly close to my router. Your experience may vary. I am relatively new to this product, and will update this review further if I have more to add, and if the Best Buy website allows it. The above review reflects my understanding and experience with the product, and my understanding of the Ring alarm plan and camera replacement policy. You should verify all of this before relying on it, in the event my interpretation is incorrect.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really like it but wish it would do this......

    Posted
    cs1027
    • My Best Buy® MemberMember

    I really like the Ring Doorbell Pro. I wanted to hardwire my video doorbell so I bought a mechanical bell and hooked up my Ring. We have a blind driveway where we can not see who is pulling in. We do not have a sidewalk to our front door so most people knock on our garage door. Our garage is fairly large so it is very hard to hear someone knocking on our outside garage door. The Ring Pro with the Chime 2 was a perfect solution since WiFi access was an issue at our garage door. Set up was very simple and it looks really good. Having the 4 options of faceplates allowed us to match our existing hardware on our doors and the outside of our house. Setting up the zones and notifications was a breeze. We did get the Echo Dot with our purchase. Set up for this was easy as well and my kids get excited every time Alexa announces motion at our garage door. Now...for the only con of this device. When the device senses motion, it sends a notification to your mobile phone, tablet, or any device of your choosing that is compatible with the Ring app. You need to click on that notification to view the video. If you have it hooked up to the Alexa Show or Spot, you need to give Alexa a command to open the video. If you have Ring next to a living room, people may hear you give Alexa a command. This is not favorable if you do not want someone to know you are home. There is no setting in the Ring App or Alexa skills that allow the video feed to automatically pop up upon motion or a push of the doorbell button. This option is preventing me from giving it 5 stars. This also goes with Alexa as well. If Amazon can correct this with the Echo Show or Spot, I would purchase a few of them today. As of right now we will not be purchasing any additional Ring or Echo devices since other security cameras have the technology to do this. I do recommend Ring for people who do not care about this and need some security for their home. As for Echo, I don’t quite recommend it yet. Seems like the technology is a couple years old and I am quite amazed at the lack of Alexa’s understanding of phrases. You need to know her vocabulary rather than Alexa gaining knowledge based on your vocabulary. For example, when the kids want to play “Freeze Dance”, you need to say “Alexa, open freeze dancers”. If you say “Alexa, play Freeze Dance”, she will play a song from the Kaboomers. The Alexa app is also difficult to navigate. So it is very hard to recommend the Echo Alexa devices at this time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall REALLY worth it!!

    Posted
    Fatherf3
    • My Best Buy® Elite MemberElite Member

    I purchased the Ring Pro doorbell as I didn't want to hassle with changing batteries all the time. I am VERY glad that I did...I was honestly worried about the installation of the doorbell as I had to dismantle our old doorbell which had been custom-built into our stone siding on the house, but the installation instructions that came with the product were excellent, and I'm happy to report that the Ring doorbell unit was up and functioning in under an hour, and looks better than our old doorbell, while also being more visible for visitors, delivery people, etc. Full disclosure, I am NOT a professional (or even decent) handyman, so if I can do it, so can you! I did have to call technical support during the installation as the Ring doorbell wouldn't connect to our home network...turns out if you have a mesh type network like we do, these products have a harder time connecting (that may be the one thing that Ring should include in their otherwise excellent installation instructions). However, the IT support person knew about the issue, and helped me fix this in a reasonable amount of time. Once it recognized the network, it's been flawless in it's connection/function. My only quibble with the product is that it can be TOO sensitive. Whenever the wind blows, the branches in the tree outside our house wave enough (no leaves on the tree at the moment because we live in MN, so summer will likely be worse) to set off the motion detector, and we get "false" notifications. Kind of like the Boy who cried Wolf...you start to ignore the notifications. I perhaps need to play with the app a little more for this, as there are some sensitivity settings that you can use. Something that I was pleasantly surprised to find out about is the "neighbors" part of the app, that allows you to post info/videos to the cloud, allowing your neighbors with Ring devices to be alerted to things that are happening. I spent a lot of time watching stuff that had happened to others in our town, including a video of a kid caught egging a house on Halloween...nice to be able to correlate this and send to his parents for "parenting 101" help. :) I feel that this also has the potential to stop the damnable offense of stealing packages off of front porches all by itself...the video is sharp enough to catch facial features that it will allow you to send to the police. Hopefully this will single-handedly wipe out this form of theft. Also, the app alerts you to any potential threat in your area. There was an explosion at a Peterbuilt facility near us that had potential hazardous materials...really nice to be notified of things like that! Finally, the app alerts you when there's someone ringing your doorbell, so if you're not home when there's a delivery man at your door, you can TALK to them via the app, and say stuff like "thanks for brining it, you can just leave it on the front doorstep/inside the gate/inside the garage door" etc. I can't wait to try this on my in-laws when we're on vacation, or perhaps next Halloween when I see some unsuspecting kids that need a spooky voice to greet them when they come up our driveway (you see the potential for this...and the bonus is that you get video of it that you can save as blackmail leverage). ;-) Last, you can sign up for professional coverage, or just use it yourself, so it's flexible. Overall, I'd give this 4.8 stars, and it's a perfect "5" if I can ever figure out how to tweak the sensitivity to fit our needs. REALLY happy we decided to do this...a very cheap way to have both security and convenience! Great product, Ring!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not reliable security system - Offline Issues

    Posted
    Rafael
    • My Best Buy® MemberMember

    I have tried two of these devices and I am about to give up on them. The first device that I got, had lot of issues with the microphone. I could not hear anything due to the noise coming out from the cellphone. It was like hearing an old radio. Ring.com customer service recommended me to change the device, so I did. The second device I got, keeps being offline (See attached picture). This is suppose to be a $270 security system not a Fisher-Price toy to see who is at the door. The doorbell is placed about 12 feet from my Linksys WRT3200ACM Wireless Router. I am connecting using 2.4GHz band, which is supposed to have a longer range. If I place my phone, with the door closed next to the doorbell, I get 21.9 Mbps download speed and 10.8 upload speeds (see pictures). To me this should be enough to be able to connect to the device. Ring.com customer service told me that the issue is my network and that I could not compare the antenna of a cellphone/laptop that cost $1,000 dollars to the antenna of a doorbell that cost $270. Another recommendation, was to exchange the wifi model for the wired model that cost $499 and that uses PoE. At that price range, I wonder if I should look for a more reliable security system. I will contact Ring.com again. So far I am about to give up and return this device.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love My New Doorbell

    Posted
    DooDa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a new ring doorbell over the holidays and I absolutely love it. Installation was very easy if you can use a drill and a screwdriver; overall, the installation took maybe 15-20 minutes. I appreciate that ring provides everything you need in the box with different colored face plates, screws, a screwdriver, etc. I was a little concerned my ring doorbell would be too far from the modem (~30 feet) so I purchased the doorbell extender but I did not need it. PROS: - I love being able to see who is at my front door just by looking at my phone and I do feel a little bit safer. - The Ring Neighbor's Feed is an AWESOME feature. It allows you and your neighbors to share Ring videos of suspicious characters that may be in the neighborhood. The Ring Neighbor's Feed is basically a technology based neighborhood crime watch. I feel my neighborhood is relatively safe but I was shocked by some of the videos shared by my neighbors. - Cloud storage of videos for up to 60 days (this does require a subscription to one of Ring's Protect Plans). CONS: - There is a video delay (~5 seconds) to my phone from when motion or the doorbell is activated. This isn't a big deal but a few times the delay has been longer and I have missed the person at the door. - If I'm away from the house and use the talk feature to communicate with someone at my door, the sound and video is a little choppy (this could be my internet connection at only 25 Mbps). - These doorbells are a little pricey at almost $200 but if they last for 5 years or so I believe it's a good investment - If you want to see recorded notifications you will have to subscribe to Ring's Protect Plan which is $30 a year for one camera and $100 a year if you have multiple Ring cameras. This isn't that bad for home security but I've seen reviews where this rubs people the wrong way; however, cloud storage isn't free and the charge is minimal. Ultimately, you don't have to subscribe but you will lose some functionality. - I wish there was a way for ring to push video notifications to my smart TVs so I could see who was at the door without pulling out my phone . I gave the doorbell 4-Stars due to cost and long-term reliability (some customers have had to replace their doorbell after a few years). Overall, I greatly enjoy this product and if my doorbell continues to function well I will look into upgrading more aspects of my home security with Ring products when funding is available.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Who is at your door security

    Posted
    IamWedge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I looked at these for the past couple of months. I finally picked on up after waking up at 5am to someone ringing my doorbell repeatedly. Then banging on my door. I never knew who was at the door they were gone that fast. This is what made me finally pick this Ring product up. Its so simple to install. Once installed you can go in to the the App on your phone and adjust the size and shape of the detection zones. The cameras look down the driveway. Anyone / anything that approaches inside the zones sends me an alert. You can also control the times that you receive alerts. I have noticed that at night headlights moving across my fence will set off a motion alert. Recordings are still made I'm just not notified at night. (Those are my settings) The camera gives a very nice clear picture during the day and switches to black and white at night. Give yourself a sense of security and pick one of these up. It also has this neat neighborhood feature that you will get safety notifications. Recent ones I saw were Some kids stealing the bowl of candy on Halloween. Kids stealing pumpkins. A bear in a back yard and another of some drunk person trying to make an entry in to someones residence. I installed this Ring Doorbell Pro on my side door. Im sure its only a matter of time before I pick up another to add on my other door. I think if you live in an area where there are package thieves, this should be a must own for you!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantasic

    Posted
    techreviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Impressions after 2 weeks: 1. Incredibly easy to setup and integrate with my Alexa ecosystem. Other than mounting, the rest of the setup was less than 15 minutes and integration was SEAMLESS. I get motion alerts on all of my Alexa devices and can see video on my Fire Cube connected TVs after about 5 seconds from when asking Alexa to show the door camera. 2. Video quality. This is the first integrated camera that I purchased and I am impressed by the quality. I can see clearly even across the street. 3. Motion detection. I have had to dial back the sensitivity a few times to get a reasonable notification process. Originally, i was alerted if cars went by on the street. If that is what you are looking for, this can do that. I only wanted notifications when someone was either in my driveway or on my front porch. I was able to customize the motion area and have it pretty well dialed in now. 4, Overall, this was my first Ring product. I am thoroughly impressed by the quality of this doorbell and have been looking at some of their other products. This probably won't be my last Ring item. 5. Was not compensated in any way for this review.(other that points from Best Buy). I am just a guy who bought a thing that I like....

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Slow response, adequate video and audio

    Posted
    TubaGuyinPA
    • My Best Buy® MemberMember

    I purchased this today because of reports in the neighborhood that people were having packages stolen. It does the job of taking videos as someone approaches the door and/or rings the doorbell. The video quality is decent and the audio is mediocre, but it does store a video, as long as you sign up for one of their cloud based "protect plans" for $3 per month or more. One thing to watch out for is that you need to have a transformer with at least 16 volts and 30 amps output. The transformer installed in our house was only 16 volts, 10 amps, and when it was connected through their power kit to the ring it overheated and ruined the existing chime. This wasn't mentioned in the installation booklet that came with the device, but make sure to check the output of your transformer before trying to install. Even though this was installed with the Chime Pro that came in the bundle, which is supposed to boost the WiFI signal, the signal at the doorbell is still marginal. I don't know if this is why, but we noticed that it takes a little while before giving us an alert that someone is at the door, so they could be long gone before we respond to them. If we had it to do again I think we would consider the Nest Hello video doorbell, even though it's at a higher price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, with flaws

    Posted
    Matt
    • My Best Buy® MemberMember

    I purchased the Pro with Chime bundle as a black Friday deal. It was a good price so I pulled the trigger. Installation instructions were very good and clear. Once installed, I have had minor issues with connectivity or functioning. The video is clear and sound is good. Sometimes the video does hesitate and skip, but not enough to cause an issue. The biggest flaw, which after speaking to Ring support may be unique to the Pro, is something called the "cut filter". Every morning when the sun is coming up and it reaches the camera, the "cut filter" makes a mechanical "click" sound when switching from infrared night mode to day mode. When this click occurs, it sets off a false motion alert. When brought to Ring's attention, it was quickly recognized as the "cut filter", as they term it. Their solution, set up a motion schedule so it doesn't go off at that time. So, essentially they recommend to "do not disturb" the device for the period of time the sun usually comes up. Which means that due to a flaw, I need to disable the device from working as intended. Not to mention, that schedule won't remain consistent since the days grow longer/shorter during the year. Overall, it was a poor suggestion for a flaw that appears overlooked. A flaw that shouldn't be occurring on a product that costs over $200.00 with years of development under it's belt. Second gripe, which was known going into purchasing the item but still deserves attention, charging for video storage. There are plenty of free cloud services out there, so to charge is plain greedy. But they don't hide it going in, so decide for yourself. Overall, I would buy it again...at the sale price...not the regular price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cool doorbell with added (video) "security"

    Posted
    CaptK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have looked at these doorbells for years, but just didn't want to pay so much for a video doorbell. After friends and family members jumped onto the Ring bandwagon, our curiosity and interest increased, but we continued to refrain from the purchase. Best Buy ran an incredible one-day deal on this Video Doorbell Pro + Chime Pro in December that was too good to pass up. So, to surprise my wife, I pulled the trigger. Little did I know how much she wanted one in spite of my reluctance to jump on the video doorbell. And at the same time, little did I know how cool this Ring Pro doorbell is. Installation was very easy (and, for me, that was important because I am not handy at all when it comes to home projects). Installation didn't take very long at all--probably an hour or less, and some of that was my playing with the system after getting it set up. We knew how the Ring Pro system worked because we know others who have one, but we didn't realize how much customization is available for indoor doorbell chime options, sensor sensitivity, field of view customization, etc. It is nice to have the option to turn on or off an alert when someone approaches the door in addition to receiving an alert with an ability to see, hear, and talk to anyone at the doorstep. Whether it is the presence of the Ring Pro doorbell or not, we have already noticed a decrease in door-to-door solicitors. For my wife, though, there is a great deal of peace of mind knowing that we have a "security camera" of sorts for the front of our home. She feels safer and more secure--whether she is home or away. After getting the Ring Pro set up, we found ourselves wondering why we waited so long. I'm not sure we will go without a video doorbell from this point forward.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Annoying notification every time after trialexpiry

    Posted
    RingProCustomer
    • My Best Buy® MemberMember

    Pros: Good product. Cons: 1) Lag in the communication 2) After 30 day trial period, everytime you open the app (when someone rings the door bell or not) there will be a popup notification at the bottom saying "your trail period ended" with "Dismiss" "Learn More" button, you select dismiss and it goes to current time again with same message. Then you have to click on the live button, By the time you do all this and with initial about 5 sec lag the delivery man already left. Talked to customer service and they say there is no way to disable this input required message. They are not letting to record on my own cloud service or local system at home but annoying the customer until you sign up for their recording service. Since I already have two other security cameras recording I don't need one more, even though this not expensive ($3 per month or $30 per year, we already spent $250 on device itself) it should be customer choice on notification time period. Called customer service and they said there is no way to disable that annoying message with input required every time (at least show it as a message for 2 seconds at the bottom without interrupting the communication or give the option to the customer when to be reminded in X- days, weeks,months or years , the main purpose is defeated if you need an input about your service when a person rings the bell. I guess as of now all companies do not let you record on your cloud, this device is ok to use I guess and hopefully some better options will come up soon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well in older home

    Posted
    Kent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first experience with a video doorbell and I am pleased with the product. It does what it is supposed to do: someone presses doorbell, chime in house goes off and I get a notification on my phone which I can reply to. I had some concerns about the doorbell transformer since my house was built in the 70s, but everything worked fine and my voltage is in the ideal range so you won't always have issue in older homes. Video quality is great during daytime on playback. It is still really good when I do a live check on my own. The downside for me has been answering motion notices. When I reply to a notification, the live feed usually takes a few seconds to load (as others have said) but even then, the video is sometimes choppy. It seems replying to a notification is best over a wifi signal. Even my mobile signal at 40 mbs can be choppy on live views. If they can get the live feed to run a little quicker and more clearly, I'd bump it up to five stars. One last point, be ready for motion notifications for everything. Mine catches passing garbage trucks, delivery trucks, utility trucks and sometimes even a tree on windy days. You can refine the area of the motion sensor, but I like the sensitivity so I'd always catch if someone came in my driveway. Just have to get used to the notifications. Also, mine randomly goes off when the system switches from night time IR view to daylight view. I've heard some other people have that issue, too. I have just learned to ignore any notifications when the sun is coming up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Why didn't I get this sooner?

    Posted
    Philip
    • My Best Buy® MemberMember

    Before I bought the Ring Pro, I was looking at their lineup. Almost pulled the trigger on one if their cheaper doorbells. Until I realized that their batteries need recharging! So I decided to get the Ring Pro. Which is a hardwired doorbell. Although I think it still has an internal battery though. Thinking it might be recharagable. So who knows if I will have problems down the road with that. I was worried if my transformer would be good. It's very old. It's 16 volts which is the minimum they require. And it's only 10VAC. I called ring with my concerns. He clarified that the higher suggested is sometimes more for a home with multiple chimes and such. Sure enough, I'm getting very solid power to it! Another thing to mention is their support is fantastic. Very helpful and they are open 24 hours too. I hired somebody to put it in. Did not take him long at all. He first put the piece inside of the existing chime. Then he hardwired and mounted it. How is the video quality? Overall very solid. Although night vision is not as good as during the daytime. But faces are still perfectly visable with the night vision on. I have had this for 8 days. The last couple of days has been super cold here in NY. And the performance and voltage has pretty much stayed stable. Overall I'm happy with it. And I hope I have this for a very long time!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Doorbell is phenomenal but Chime is unneeded.

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for Christmas going from a non-video doorbell, so I'm not able to compare this to other video doorbells. I've been very impressed with the picture quality of this doorbell. I do get timely motion alerts (when I pull out of my driveway I almost instantly recieve a motion notification) however the app can take a couple seconds on my phone to load which somewhat diminishes the experience (I have a Samsung Galaxy S8). I do find the motion alerts to be a little annoying..... I was able to set my motion zone to just my driveway and moved the slider down to "people only", but I still get the occasional phantom motion alert of shadows or plants moving or..... Well, I really don't know but it's annoying. Doesn't happen super frequently, maybe once every other day but still. I find the Chime Pro to be a rather useless addition. I have pretty good wifi already and since the Ring Pro model syncs to your existing doorbell wiring (therefore ringing the existing doorbell sound when the Ring Pro button is pressed). So I didn't really need the wifi extender, and the Chime doesn't even make noise (there's a setting I could set it to but I don't really need it to) so it's not doing much for me. I think the only use for it would be if I out it in a room that I can hear the normal doorbell, but I still get the notifications to my phone in that instance so..... Yeah, could have done without that. Overall, I highly recommend the ring doorbell pro but I think the chine is unnecessary.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy-ish install, great quality

    Posted
    RichK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a brick home so I expected this to be a tougher install and was prepared to look into professional installation, but I decided to give it a try. I had an existing doorbell and was hoping this Ring would use the exact same holes, but alas that was not the case. So, I reused one of the holes and, using the drill bit actually included in the package (nice touch!) attempted to drill into the brick for the 2nd hole. OK so not that surprising that the included bit isn't a diamond tipped, top quality bit. I'm sure it's just some imported, 5 cent bit as it did not do well at all. After over 30 minutes of attempting to drill into the brick, I only got about 1/2 of an inch in when I really needed a full inch in order for the anchor to fit properly. So I ended up cutting the anchor in half and trying that, and then it turns out that my hole was off by maybe 1/8 of an inch if that, but enough that it didn't like up so I now have the Ring only screwed into one hole, at least for now. So the install wasn't stellar, but it worked immediately, the App was easy to set up, I really like being able to set the motion sensing area where I don't get passing street traffic, but once someone comes up the sidewalk I have them. Video quality is excelling. My 2 minor complaints would be the quality of the drill bit and then I would have provided something to provide backup power to go inside the Doorbell unit so if the power goes out, the Ring still works for a few hours anyway. Overall though, strongly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Set-Up, Quality Video

    Posted
    cmouse
    • Verified PurchaserVerified Purchase

    This doorbell is so great! The ease of installation just blew me away. I am a woman in my thirties with very little electrical wiring experience and was able to remove my old doorbell, install the new one and have it all working in about 30 minutes' time. The app and directions walked me step by step through the process and it works perfectly. The performance of this doorbell is highly dependent on having a good wifi connection, so the Chime Pro really comes in handy to boost signal to avoid choppy video and frustration. The chime makes a pleasant sound when Ring senses movement in my designated motion zones. The four colors of faceplates included are an added bonus so you can color coordinate with your house color. I mounted this on a light fixture mounting block (found at Home Depot for $5) to get a nice flush installation. I really cannot say enough great things about this bundle. Don't wait!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best doorbell EVER!

    Posted
    Reese
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was waiting for this doorbell to go on sale for quite a while and after having it for a period of time, I can confidently say I would’ve paid full price. I was on the fence with the various models and I’m glad I chose the Pro. I’m not handy at all and I had this installed in about 20 minutes - it would’ve been even faster, but the connecting wire from the old doorbell was extremely short. I needed toddler fingers to get it to work. Anyway, I haven’t had any issues with notification delays and haven’t had any false alarms with the motion sensitivity set right in the middle. Connecting to my Echo devices was a breeze. You can opt not to get the chime if you do have an echo since Alexa can alert you if you don’t have your phone nearby. We’ve tested out the 2-way audio and it worked pretty well. I haven’t had any real life applications of the feature since people typically ring a doorbell then walk away, but it’s good to know it’ll work if I need it. The video clarity is AMAZING, and it can be customized to a smaller or larger viewing area. One of my favorite features is the neighborhood tab in the Ring app. I get notifications of strange activity within the 3 mile radius that I have it set to. And in my opinion, $30 for storage for a whole year is a great deal. After my 30 day trial, that is the subscription that I opted into. This is a great doorbell and I wish I would’ve gotten it sooner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Well

    Posted
    KRDO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought a battery operated Ring Video Doorbell about two years ago. The battery charge was advertised as lasting up to a year. Not! After about a year, I found myself charging the thing every two months and this was with strictly normal use. We really did like it though. We decided to use some Xmas money to buy two of the Ring Pro bundles at Best Buy for a third off. Installation in our 90 year old house was tedious but not particularly difficult. We had removed the old doorbell so I had to run 18 gauge wire and use separate transformers at the two locations. Ring recommends using a 16-24 VAC/ 30 VA transformer. I couldn’t find a 30 VA in stock anywhere. Home Depot has Hampton Bay tri-volt doorbell transformers with a 24 VAC/20 VA setting in stock. I chatted with Ring tech support and they said this was ok to use. The units came online without any trouble and I have to say the bundled chimes have come in handy as I was able to sync each doorbell to a separate chime to differentiate between front and side doors. The video is good, sound ok, and the night vision surprisingly very good. The monthly subscription price is the most reasonable in the industry so I would recommended purchasing. If you haven’t already, you should invest in the speediest broadband you can afford. Likewise for a wireless router. The wireless signal is where the rubber meets the road with these devices.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Pleased!

    Posted
    MrKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installed Ring Video Doorbell Pro about a month ago, replacing existing push-button, wired installation. Instructions were mostly clear, and installation went easily once I figured out which holes to use in the mounting plate. This was the only thing I found to be a possible point of confusion - you don't want to get that wrong - and I believe Ring could have done a much better job with the instructions on this point. Regardless, got 'er done, and it works exactly as expected. It's great to get notified when a package is delivered to our porch, and to be able to answer the door from the back yard (or from anywhere, for that matter). I also installed the Ring alarm system. For $100/yr we get video clips saved online, AND I get professional monitoring of the alarm system. They also include a longer warranty with the monitoring. Because I was paying $300/year for alarm monitoring (without any video) the purchase will pay for itself in just a few years, and I believe the Ring equipment will last much longer than that. I expect to add some additional Ring components as time goes on, as I can already see a use for their "listener" (allows us to utilize the old system's hard-wired smoke and heat detectors), and also their water leak sensor under kitchen sink, in laundry room, and at water heater.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not What I Expected

    Posted
    hlmthree
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After the Ring doorbell was recommended by my son, I bought one on sale at best Buy. The physical part of the installation was a breeze, but getting it online and working properly was another story indeed. I started with the Chime Pro, but it would not connect to my network, even when it was in a direct 10-foot line of site with my router. I made three calls to Ring help, all of which lasted more than an hour each. On the last call, I only wanted the answer to one question. Will the Ring Video Doorbell Pro work with a Google Wifi? It took more than an hour for them to finally say yes, but they still could not help me get it connected. They told me I needed to call Google. Instead I bought a Netgear router, and had my Chime Pro and my doorbell connected in short order. It still didn't work properly, so I then purchased a doorbell transformer from Ring. That helped, but there are still issues. The settings in the Ring app appear to change at will with no intervention from me. Several times daily the motion notifications turn themselves off, and unless I set the sensitivity at max, it only senses motion that is about 25 feet away when it is on. When I do set it at max sensitivity, it seems like everything in the neighborhood makes it go off. For what could be such a valuable tool, my experience has been far less than satisfactory.

    No, I would not recommend this to a friend