Customer Ratings & Reviews
- Model:
- LS27BG402ENXGO
- SKU:
- 12490601
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Good monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen cracked just from moving monitor Half of monitor is black
I would recommend this to a friendBad experience
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have sound build into it or just came broken trying to get it fixed but now I have to pay additional money for a monitor just to see if it can even get repaired
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall, positive experience with your Odyssey Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Good purchase for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My overall experience has been good. The only issue i came across was, your only going to want to use one of the 2 cables that come with it otherwise your pc will think you have an extra screen
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume doesn't work. no sound. Images are not as clear as I hoped. Taking it back tomorrow.
No, I would not recommend this to a friendAnnoying monitor defect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iI bought it on 11/26/2023 and I used a year and a week and today a random vertical lines showed up in my monitor. I visited repair service store and they said it is a monitor defect. There was no physical damage at all during i used it. I contacted customer service, but they said there's nothing they can do since the warranty is expired few days. This is annoying that i just wasted $240 for use of 1 year.
No, I would not recommend this to a friendMonitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good monitor for the price. Would purchase again.
I would recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen didn't come on. Needed to return it. Someone else was behind us with the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the [series/model], not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Unstable stand
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand isn't stable at the tallest setting. Mine tipped over face first and stopped working. Had it 3 months Best buy won't even let me return it
No, I would not recommend this to a friendGood monitor for shooting games
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going for more of graphic wen I purchased this monitor… but its still a good monitor
No, I would not recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The graphics when playing is amazing! Really enjoy the quality it gives and the flexibility to move it how you want to. Definitely recommend this for WFH and if you're into gaming.
I would recommend this to a friendNot recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy, looks gross, and take a lot of space. Definitely not recommended to buy if you are not a gamer
No, I would not recommend this to a friendSpeedwagon
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the OLED 1440p model. Don't waste your money on FHD garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
No complaints
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The specs on this monitor are just what I needed for the gaming PC I bought my husband! He was very pleased with this monitor and the HDR settings.
I would recommend this to a friendDo not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great monitor. Lasted a little over 30 days until a line formed left to right and up and down on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung 27" Odyssey G40B Gaming Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service. Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer. For further assistance or to begin warranty service, please contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns
Be AWARE OF BEST BUYS HIDEN POLICY ON 15 DAY RETUR
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt aware of the 15 day return policy. This is the wrong monitor and i attempted to exchange it today, apparently 3 days past 15 days. After being a long time customer of best buy, I will never purchase from Best Buy again. This policy is ridiculous and doesnt allow time to account for shipping delays but still have items in time for birthday gifts.
No, I would not recommend this to a friendAmazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first monitor, let me tell you this is the best purchase I’ve ever done for my gaming set up. So much better then playing on a tv.
I would recommend this to a frienddoesnt work out of box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.monitor turns on but doesnt not show my computer screen. even the menu buttons on the bottom of the monitor dont work. i tried multiple different cords and was troubleshooting for hours and nothing helped.
No, I would not recommend this to a friendSamsung Registration Popup
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor displays a registration form when turned on. It remains on blocking out everything behind it. It can not be accessed. Going to Samsung website, they maintain the model does not exist. Email sent to Samsung 45 days ago has never been answered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review, and we’re sorry to hear that your experience with [Monitor model] was not up to standards. We would like the opportunity to assist and further investigate your feedback. To assist your further, 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, X)
• Samsung Community: A great resource for getting help from Samsung moderators and customers
We will make our best effort to resolve this issue.
Not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took back because it wasn’t high quality enough for what I wanted
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung 27 Odyssey Game Monitor, not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Bad colors
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor had high refresh rate but sucked. I can find better better monitors for cheaper
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
