Customer Ratings & Reviews
- Model:
- NV51T5511DS
- SKU:
- 6394673
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 30" Built-In Double Wall Oven with WiFi for its ease of use and consistent performance. Many appreciate the WiFi connectivity, size, and array of features. The oven's sleek appearance, cooking capabilities, and rapid heating speed are also well-received, along with the appealing color and interior design.
This summary was generated by AI based on customer reviews.
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung wall double oven! It came just in time.. love it!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there 172022, I am glad you are enjoying your Samsung Wall Oven. It was so nice of you to share your feedback with us. We are so glad to have you be a part of our Samsung Family. ^Brad
Great price and service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on a nice oven. Julien the salesperson was very helpful.
I would recommend this to a friendUpper oven damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed after they delivered my stove my upper oven has a dent in it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your wall oven when it was delivered.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Samsung Wall Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven broke after three weeks. Best Buy will not assist because it is past their 15 days. Samsung won't assist. Sears Installer was scheduled and cancelled at the last minute. Meanwhile, I don't have an oven and nobody seems to care.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration about having a broken oven, LoriD.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
C-F2 error right after warranty expires.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not even used the oven for a year and it is malfunctioning. The buttons no longer work and I am waiting on my initial repair appointment. Extremely disappointed. code C-F2. I tried flipping the circuit breaker as suggested and no luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArthurP, we understand the disappointment if the wall oven displays an error code.
For more details on how you can diagnose this error code, please see page 38 of the manual under the "Information codes (C-F2)" section.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228160410059/O_01._DG68-01126A-05_NV51R5511D_AA_EN.pdf
Should you need more assistance on the update of your service visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147188062) to help our team pull up your information.
Have a great day.
^Camille
Worst install te ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible my oven never got installed was left for two weeks with no oven the guy didn’t even speak English and I asked him not to take the hall away and he still did. Asked for a refund for transfer 4 times to get a refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Oven replaced twice and counting. DON’T BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is garbage. We have had it replaced 2x already within a month of install. Just doesn’t hear to the proper temp. Repair guy said “yeah, these Samsungs keep us in business.” Maybe we just got two duds but don’t buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
We guarantee that this gets resolved right away, Erica!
To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the links provided below to diagnose your unit.
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
I have shared the user's manual to run a calibration; kindly turn to page 24 under "Temp Adjust" to learn more about the "Minimum and maximum settings," please turn to page 19 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200210163459233/NV51R5511D_AA_DG68-01126A-02_EN-MES-CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145750417, to help our team pull up your information.
Have a great day!
^Chrystel
Horrible Customer Service - do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Oven didn't work upon arrival, Best Buy sends you to Samsung customer service and then vice versa. After hours on the phone and text chatting, I still don't have an oven before Thanksgiving.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We wish you didn't have to go through this with your oven. We will do our best to help you in every way possible.
We would like to speak to you to gather more details and see how we can effectively assist you with your oven.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146550518), to help our team pull up your information.
Have a great day!
^Rodel
Not happy with Oven
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this oven thinking that for the price I was paying I would be getting top notch product. I am not happy with this oven and now I am stuck with it. It cooks unevenly, there is only 1 heating element in the oven on the top only. So, if you are cooking a pizza for example - the top will cook and the bottom will not. Cookies - top will cook, bottom will not. I cannot understand how Samsung could only put 1 heating element in these ovens. I would never recommend buying this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you have some concerns with your Samsung Wall Oven. Your unit does have a concealed bake element in the bottom of the oven. I would like to make sure that you get the best performance from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Thank you for choosing Samsung. ^Brad
Double oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient with baking and options to cook with double oven is time saving,
I would recommend this to a friend- Pros mentioned:Appearance, Performance
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it installed 2 months ago and so far its been running great! Looks good too.
I would recommend this to a friend - Pros mentioned:Ease of use
Double oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal. Fast delivery. We love the blue inside. Easy to use and clean. The black stainless is beautiful
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent double oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the spacious inside. The look and color. The ease and response of controls.
I would recommend this to a friend Dishonesty and did not fufill order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this oven from Best Buy in November for a kitchen remodel. It is currently February and I still have not received the oven. I’ve been on the phone multiple times with customer service and have been in the store with my 5 kiddos for an hour working to resolve the issue. I have been kind and respectful each time- asking for alternative solutions and for options to problem solve. Despite my time, the delay, the contractor team moving on from the project past the delivery date, multiple “resets” for delivery time and then further delays- the problem has not been resolved. My caution is that when looking on the website the delivery date for this exact oven is listed as “February.” The dishonesty, continued delay, and suggestion that I should instead purchase a different oven of same value for $1000 more than I paid has been disappointing. During our remodel I have worked with both Home Depot and Lowe’s and have had great care and customer service. I’ve also purchased appliances through them with no difficulty. This has been my first experience with purchasing an appliance through Best Buy and has been disheartening. To my memory I’ve never left a negative review- however with the dishonest selling date- I did not want others to encounter similar issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get the best option and update you about your order.
Have a great day,
-Ernest-
If you buy a sansung appliance - you will hate you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you decide to buy a samsung appliacne, you chose to not do any research. A samsung appliance is different from a Ford Pinto (old referemce i get it but look that up too). Its nothing but junk and you know better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand where you're coming from. Let's help you.
We would like to speak with you personally to gather more information about the wall oven so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147531625, to help our team pull up your information.
Have a great day!
^Chrystel
Junk. One year warranty. Already broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this oven. Samsung is junk and only has a one year warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to assist you, CarlosM. Let's ensure that you enjoy the most out of your wall oven!
We would like to inquire further about your product to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145206912, to help our team pull up your information.
Have a great day.
^Chrystel
