Customer Ratings & Reviews

Got it yesterday and the thing powers on but i have no image so I cant even run though the setup. Geeksquad is coming out to look at it but I’m guessing I’m going to have to pack it back up and take it back to the store. The box is super heavy so I’m not looking forward to that.

I got suckered. I wanted to really enjoy the multi source feature so I could work and watch movies, however this monitor does not work in 4K if you use multi source. Meaning you can't have multiple 4k sources display in 4k at the same time, it downgrades them all to 1080P. It doesn't do that if you use the built in apps though, but problem there too, it won't let you create apps to use in multi view mode, you can only choose youtube and samsung TV which doesn't work half the time. It's still VERY limited in what it can do. Cool concept, POOR execution. Disappointed.

The first time I bought this item, I got the famous "STAND DEFECTIVE" I saw multiple Reddit forms stating the same issue I was having.

Product arrived damaged Screen cracked Will be returning when possible

Screen arrrived cracked, difficult to pack back up and return.

Bought 1 for my wife and 1 for myself. So now we have one of these monitors above our setups. Above our 49in curved monitors. I will say the monitors are great for none competitive fps shooters. But great when i played Atomic Heart, RedFall, Ground Zero, Ark Survival Evolved, Spyro and High on Life. These game ran great and look beautiful on the 55in monitors. But sadly mine has a dead pixel at the top right. Which is not so noticable unless deep black hits it then it turns white or green. Its about the size of a grain of rice. Long flicker on high brightness, but other than that good buy. But i would wait for it to go to $1200 or lower like when i bought 2 at a time..

WORST CUSTOMER SERVICE EXPERIENCE EVER 12/22/22 Purchased monitor w/ Samsung Care+ extended warranty. Purchase on Samsung website - picked up at BestBuy. 5/16/24 - Monitor stopped working. Stopped powering on completely. 5/17/24 - Called customer service # - they had no record of my extended warranty even though I purchased directly from samsung.com . I had to forward them all my receipts. Was told back office was investigating - could take up to 6 weeks. Called multiple times for an update and always got the same answer “ back office investigating” or “waiting on headquarters”. 6/20/24 - The customer service team referred me to the “Office Of the President” and they gave me a case manager contact . Initially he insisted my monitor was “out of warranty” - I had to resend all my receipts (again) - he then proceeded to setup service. 6/27/24 - The service visit he setup attempted to charge me so had to cancel and re-request service. The new service call came with a “One time Accommodation” email. Odd if the unit is under warranty… Service Techs Visits (So far): 7/1/24, 7/4/24, 7/9/24 and 7/11/24 - They have sent a service tech to my house 4 times now and they have not been able to fix the monitor. I’ve taken multiple days off of work to be here for the techs . Every time they fail to repair they claim “they need to order more parts”. They now want to schedule a 5th attempt.. STAY AWAY FROM SAMSUNG

Huge viewing surface!!! You can do it all with this monitor from Netflix to gaming! Don’t hesitate to purchase & enjoy this viewing experience!

Great Monitor! Would buy again. Fits my room nicely.