Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Horrible customer service at Best Buy(Cerritos)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but, second week in my wall I lost picture. Very disappointing after paying for it be mounted on the my wall. On top of that tried to return or exchange and I was given a hard time by the Best Buy manager at Cerritos after being told by customer service to take it back for exchange or return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HugoU,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV, BIG TV, only thing I don't like is the remote control without ch #'s. It's hard to learn to navigate especially for older people!
I would recommend this to a friend- Cons mentioned:Reliability
Won’t turn on, do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv quit working after five months. Even with the Best Buy warranty, they won’t look at it until the Samsung warranty is over. Now we have to wait weeks for a service call. This is a know problem that many people have with this model. Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tracy,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
my exp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lovely and nice price, it was not expected from my side that with this price such quality
I would recommend this to a friend77"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no comment, well if you insist, sound is a bit of an issue as it seems all flat screen tv's have the sound coming from the back bouncing off a wall. The earlier flat screen tv's had the sound system in the front circling the picture frame.
I would recommend this to a friendBest TV Image
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between this and a second LG OLED C4 for a second tv but went with the Samsung. Glad I did even though the LG is still amazing. I do like the speed of the Samsung OS more than the LG.
I would recommend this to a friend- Cons mentioned:Reliability
Won’t power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase wouldn’t turn on. Told it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethB,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
- Pros mentioned:Picture quality
If you get one that works then it's amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought had electrical issues that caused it to trip the breaker - within the 2-week window so I returned it to BB and got another - I'm now ~ 3 months in and this one is doing the same thing so it's off to Samsung support which it trying at best. If you get one that works it may be the best TV I've had but if not its a piece of garbage - not up to the usual Samsung quality standards
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigA,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
Will Fail within a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has excellent picture but has died within a year. Seems to be a constant problem where it will fail to bring in any power. Don't know why I let the sales guy talk me into this when I knew I should have stuck with LG. Not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeL,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Great Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung died less than 30 days after setting it up. I spoke with Gina at the store and she was very helpful in getting it exchanged at no cost to me. Thank you for the great customer service!!
I would recommend this to a friendFirst OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Walked in to buy one, and the customer service was top notch; they recommended an open box OLED with a great price to include a two-year warranty.
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not how you see it at the store. Also, it didn’t bring a piece that supposedly should bring.
I would recommend this to a friendBrand response from Samsung
Posted .MaraiL,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Nola2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Love our new tv. Easy to set up.
I would recommend this to a friend- Cons mentioned:Reliability
Wont power on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was less than 3 weeks old and will no longer power on. Disappointing to see this issue. I'm not the only person dealing with this problem. If you buy this TV, I want you to know that you run the risk of it breaking, just be prepared for Samsung to have to send a tech to replace parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV. Our salesman was very professional and knew what he was talking about. He was outstanding.
I would recommend this to a friendGeek Squad install oh 77" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3-person Squad called prior to their arrival well within the installation window. Had heavy-duty shoe covers. Explained the procedure &took the packaging when they left. Good job
I would recommend this to a friend- Cons mentioned:Reliability
TV has died twice, Samsung won’t replace
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV in late October 2024 and it died in early December. No power or standby light. Power board replaced and it worked for about eight weeks and just randomly died again, same symptoms. Now support won’t replace and insists only can do repairs despite warranty saying they *could* replace it except they choose not to given it’s a “gray area” for the warranty wording. I will never recommend Samsung after spending this much on their product and getting this run around on a defective lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThatGeekyDad,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
TV stopped working after 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months from the day the TV was delivered this brand-new TV won't turn on. Did all the poor shooting and still will not turn on. Called customer service Best Buy and was forwarded to Samsung. I called to talk to someone and still had to fill out the information on my phone to set up an appointment for a tech to come find out why the TV is now working. Will have to wait 3 days for a tech to come out and fix the TV. Not loving this TV like I thought I would. It was great until it stopped turning on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieB,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv won’t turn on after 4 months of use. Apparently an extremely common problem with this series. Have to schedule Samsung to come out which takes weeks. Stay clear of this one. Loyal to Samsung but this tv is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamN,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
better than great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT !! didnt know i was in the dark all those years
I would recommend this to a friend
