Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Not happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of issue free usage TV would not power on. Samsung services was a disappointment, first scheduled repair visit, after waiting 6 days, was cancelled because part had not come in. Very disappointing experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ecosby,
It’s unfortunate to hear of the issues you’re experiencing with your S90D TV, and we greatly appreciate your patience while waiting for parts to arrive for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Broken tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv about 4 month ago and barely used it and now the tv won't turn on and best buy is not doing anything about it. They keep saying " you should of bought ghe extended warranty with it" Don't buy it form best buy. It's not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .MahmudH,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Samsung has lost its quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it stopped working all together. It took samsung customer service another 8 weeks to get a replacement out to me and refused to do money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonH,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Died at 2 weeks old.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so Merry Christmas. Use to be a life long Samsung fan, but not anymore. I usually always purched premium Samsung products, and same with this TV. Bought on 1 December 2024, arrived 7 December, and stopped working 26 December. I should have read the reviews and saw all the issues with failures shortly after people purchased. Never thought I needed to do it for Samsungs premium items. Don't get this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SciFiOfficer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing. The Best Buy rep was ver knowledgeable and helped me find the right TV for me. He explained the differences between each TV.
I would recommend this to a friendKiller tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv I've ever had period! It's outstanding with PS5 pro! This is the max size with the panel. Once you lose the panel, you lose clarity
I would recommend this to a friendService
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleasant and helpful. Went above and beyond expected service
I would recommend this to a friendWont turn on, Power issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung TV about 11 months ago, and it suddenly stopped working. The red standby light is off, and it won’t turn on at all—it seems to be a power issue. It’s still under warranty, and a Samsung technician is scheduled to check it this week, but it’s disappointing that such an expensive TV failed so soon. After looking online, I noticed many customers reporting the same power board problem. Hopefully Samsung resolves this quickly, but it’s frustrating to deal with after less than a year of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FernandoC,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Best TV in its Class and Price?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently still reviewing this tv and will be back for a full review after 6 months.
I would recommend this to a friendmr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The work men did a good job, called before they arrived, worked was great, professionally excellent.
I would recommend this to a friendLove my new tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is amazing compared to my 8 year old vizio tv. I have mostly samsung products and its great how they all work together.
I would recommend this to a friendDo not buy. Zero stars.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last Samsung product I will ever buy. I bought this TV around Christmas time and it lasted about a week or two before I got a black screen of death. I returned it to Best Buy and they gave me a new one as an even swap. After six months, it would not power on. When I opened a service request to get it fixed, it took 10 days for the repair man to come by and he brought the wrong parts. That kicked me back to square one. I tried to get them to let me speak with a supervisor to inquire about expediting the parts so I didn’t have to go through a whole new 10 day process waiting on parts. Finally, a supervisor called back the following week! Samsung truly does not care about their customers, and God help you if you ever have to deal with their customer service. They should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobW,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung to oled 77”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Exelent resolution! Exeletn price! Exelent purshase
I would recommend this to a friendSamsung s90d
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy service was excellent. Samsung TV is spectacular. Highly recommend.
I would recommend this to a friend- Pros mentioned:Picture quality
BUY SOMETHING ELSE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it's dead. Won't power on. Tried replacing the power cord, changing outlets, and NOTHING. Very disappointed in the quality of this TV. Picture quality is decent, sounds horrible from the built in speakers, so make sure to get a sound bar. Avoid at all costs or atleast get an extended warranty. I missed the return window by 2 weeks and now have to wait over a week for Samsung to send someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Loving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing in the living room! Todd did amazing job helping me out!
I would recommend this to a friendPhenomenal Color!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic TV with very bright colors that can be seen everywhere in the room!!
I would recommend this to a friend- Pros mentioned:Picture quality
Stopped Working After 3 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 weeks. No power LED and will not turn on. Beautiful picture and colors when it worked. Fortunately Samsungs customer service has been helpful so far since it’s past the refund/exchange policy for Best Buy. Just be wary that Best Buy will not price match after the 15 day refund/return policy if the price drops which is what happened to me. May want to purchase from a retailer that has a friendlier return/exchange policy. Will update after Samsung gets back to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenD,
I'm very sorry that your S90D TV stopped working three weeks after purchase but I am glad that Samsung Customer Service has been able to assist you with repair or replacement.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
OLED TV for the holidays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pressure knowledgeable sales team. And better than layaway with Best Buy special financing:) No need to wait!
I would recommend this to a friend- Pros mentioned:Picture quality
Early Power Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase angain! After 6 months TV refused to turn on. Appears this is a now widely known Samsung manufacturing problem. Like the TV itself WHEN it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JennyO,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
