Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the excellent picture quality, amazing color, phenomenal viewing angle, and great contrast of the 77" Class S90D Series OLED 4K UHD Smart Tizen TV (2024). However, some customers have expressed concerns about the product's reliability and power supply. A few customers also noted that the TV is heavy.
This summary was generated by AI based on customer reviews.
Died at 2 weeks old.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so Merry Christmas. Use to be a life long Samsung fan, but not anymore. I usually always purched premium Samsung products, and same with this TV. Bought on 1 December 2024, arrived 7 December, and stopped working 26 December. I should have read the reviews and saw all the issues with failures shortly after people purchased. Never thought I needed to do it for Samsungs premium items. Don't get this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SciFiOfficer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing. The Best Buy rep was ver knowledgeable and helped me find the right TV for me. He explained the differences between each TV.
I would recommend this to a friendDo not buy. Zero stars.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last Samsung product I will ever buy. I bought this TV around Christmas time and it lasted about a week or two before I got a black screen of death. I returned it to Best Buy and they gave me a new one as an even swap. After six months, it would not power on. When I opened a service request to get it fixed, it took 10 days for the repair man to come by and he brought the wrong parts. That kicked me back to square one. I tried to get them to let me speak with a supervisor to inquire about expediting the parts so I didn’t have to go through a whole new 10 day process waiting on parts. Finally, a supervisor called back the following week! Samsung truly does not care about their customers, and God help you if you ever have to deal with their customer service. They should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobW,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best TV in its Class and Price?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently still reviewing this tv and will be back for a full review after 6 months.
I would recommend this to a friendmr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The work men did a good job, called before they arrived, worked was great, professionally excellent.
I would recommend this to a friendSamsung to oled 77”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Exelent resolution! Exeletn price! Exelent purshase
I would recommend this to a friendSamsung s90d
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy service was excellent. Samsung TV is spectacular. Highly recommend.
I would recommend this to a friendLove my new tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is amazing compared to my 8 year old vizio tv. I have mostly samsung products and its great how they all work together.
I would recommend this to a friendLoving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing in the living room! Todd did amazing job helping me out!
I would recommend this to a friendPhenomenal Color!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic TV with very bright colors that can be seen everywhere in the room!!
I would recommend this to a friend- Pros mentioned:Picture quality
BUY SOMETHING ELSE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it's dead. Won't power on. Tried replacing the power cord, changing outlets, and NOTHING. Very disappointed in the quality of this TV. Picture quality is decent, sounds horrible from the built in speakers, so make sure to get a sound bar. Avoid at all costs or atleast get an extended warranty. I missed the return window by 2 weeks and now have to wait over a week for Samsung to send someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Early Power Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase angain! After 6 months TV refused to turn on. Appears this is a now widely known Samsung manufacturing problem. Like the TV itself WHEN it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JennyO,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Was great while it lasted, but now it's dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great while it lasted. Died 8 days after warranty expired. Power board fried, same as many many others. $379 for a new board I have to install myself. You'd better get the extended warranty if you buy one, or just save yourself the hassle and get something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HaroldP,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can help with anything, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
- Cons mentioned:Reliability
Don’t buy this one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 months it decided not to power on. Working with Samsung to get it repaired or replaced. The 1 year warranty on an unreliable product is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .cortez3fl,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Reliability
Get the more expensive TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now had 2 of these TVs die, one in 6 weeks, one in 2 months. Now if you google it the S90D series has a known “early power failure”. Wish I would’ve known sooner
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boymama1107,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Stopped Working After 3 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 weeks. No power LED and will not turn on. Beautiful picture and colors when it worked. Fortunately Samsungs customer service has been helpful so far since it’s past the refund/exchange policy for Best Buy. Just be wary that Best Buy will not price match after the 15 day refund/return policy if the price drops which is what happened to me. May want to purchase from a retailer that has a friendlier return/exchange policy. Will update after Samsung gets back to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenD,
I'm very sorry that your S90D TV stopped working three weeks after purchase but I am glad that Samsung Customer Service has been able to assist you with repair or replacement.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 77" OLED
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung 77" TV customer service was great!!
I would recommend this to a friendOled tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clarity and colors of this tv the apps run flawlessly
I would recommend this to a friendOLED TV for the holidays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pressure knowledgeable sales team. And better than layaway with Best Buy special financing:) No need to wait!
I would recommend this to a friend- Cons mentioned:Reliability
Samsung TV from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have generally had good luck with Samsung but we purchased this one in NOV and within 1 month of installation it completely died. Took Best Buy/Geek Squad another month to come to take a look at it and confirm. Then they finally came back in FEB with a replacement but it was severely damaged out of the box so they had to take it back. Still waiting for a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnG,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
