Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Horrible customer service at Best Buy(Cerritos)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but, second week in my wall I lost picture. Very disappointing after paying for it be mounted on the my wall. On top of that tried to return or exchange and I was given a hard time by the Best Buy manager at Cerritos after being told by customer service to take it back for exchange or return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HugoU,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of issue free usage TV would not power on. Samsung services was a disappointment, first scheduled repair visit, after waiting 6 days, was cancelled because part had not come in. Very disappointing experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ecosby,
It’s unfortunate to hear of the issues you’re experiencing with your S90D TV, and we greatly appreciate your patience while waiting for parts to arrive for your service appointment.
Should you have any questions after your service is complete, Samsung is here for you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV has died twice, Samsung won’t replace
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV in late October 2024 and it died in early December. No power or standby light. Power board replaced and it worked for about eight weeks and just randomly died again, same symptoms. Now support won’t replace and insists only can do repairs despite warranty saying they *could* replace it except they choose not to given it’s a “gray area” for the warranty wording. I will never recommend Samsung after spending this much on their product and getting this run around on a defective lemon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ThatGeekyDad,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV stopped working after 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months from the day the TV was delivered this brand-new TV won't turn on. Did all the poor shooting and still will not turn on. Called customer service Best Buy and was forwarded to Samsung. I called to talk to someone and still had to fill out the information on my phone to set up an appointment for a tech to come find out why the TV is now working. Will have to wait 3 days for a tech to come out and fix the TV. Not loving this TV like I thought I would. It was great until it stopped turning on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephanieB,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thinks twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had two oiled Samsung tvs die after 12-15 months two expensive to also be trash
No, I would not recommend this to a friendGeek Squad install oh 77" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 3-person Squad called prior to their arrival well within the installation window. Had heavy-duty shoe covers. Explained the procedure &took the packaging when they left. Good job
I would recommend this to a friendFirst OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Walked in to buy one, and the customer service was top notch; they recommended an open box OLED with a great price to include a two-year warranty.
I would recommend this to a friendWont power on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was less than 3 weeks old and will no longer power on. Disappointing to see this issue. I'm not the only person dealing with this problem. If you buy this TV, I want you to know that you run the risk of it breaking, just be prepared for Samsung to have to send a tech to replace parts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamS,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
my exp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lovely and nice price, it was not expected from my side that with this price such quality
I would recommend this to a friendDied at 2 weeks old.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so Merry Christmas. Use to be a life long Samsung fan, but not anymore. I usually always purched premium Samsung products, and same with this TV. Bought on 1 December 2024, arrived 7 December, and stopped working 26 December. I should have read the reviews and saw all the issues with failures shortly after people purchased. Never thought I needed to do it for Samsungs premium items. Don't get this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SciFiOfficer,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV. Our salesman was very professional and knew what he was talking about. He was outstanding.
I would recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv won’t turn on after 4 months of use. Apparently an extremely common problem with this series. Have to schedule Samsung to come out which takes weeks. Stay clear of this one. Loyal to Samsung but this tv is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamN,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Will Fail within a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has excellent picture but has died within a year. Seems to be a constant problem where it will fail to bring in any power. Don't know why I let the sales guy talk me into this when I knew I should have stuck with LG. Not worth the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeL,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Bad business reputation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and fully paid for this tv and they promised to deliver the tv to my house and on the day that i supposed to get the tv deliver they canceled it at the last minute without any explanation. This is the very first time that i had this bad experience with a big name store like bestbuy. This is not how they honor customer business!
No, I would not recommend this to a friendKiller tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best tv I've ever had period! It's outstanding with PS5 pro! This is the max size with the panel. Once you lose the panel, you lose clarity
I would recommend this to a friendBroken tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv about 4 month ago and barely used it and now the tv won't turn on and best buy is not doing anything about it. They keep saying " you should of bought ghe extended warranty with it" Don't buy it form best buy. It's not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .MahmudH,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nola2025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Love our new tv. Easy to set up.
I would recommend this to a friendTerrible TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV will not turn on 12 months and 3 weeks and Samsung says its out of warranty!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkM,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Pro
BUY SOMETHING ELSE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it's dead. Won't power on. Tried replacing the power cord, changing outlets, and NOTHING. Very disappointed in the quality of this TV. Picture quality is decent, sounds horrible from the built in speakers, so make sure to get a sound bar. Avoid at all costs or atleast get an extended warranty. I missed the return window by 2 weeks and now have to wait over a week for Samsung to send someone out to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DerrickN,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Stopped Working After 3 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 weeks. No power LED and will not turn on. Beautiful picture and colors when it worked. Fortunately Samsungs customer service has been helpful so far since it’s past the refund/exchange policy for Best Buy. Just be wary that Best Buy will not price match after the 15 day refund/return policy if the price drops which is what happened to me. May want to purchase from a retailer that has a friendlier return/exchange policy. Will update after Samsung gets back to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenD,
I'm very sorry that your S90D TV stopped working three weeks after purchase but I am glad that Samsung Customer Service has been able to assist you with repair or replacement.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor