Customer Ratings & Reviews

This is our second one. The first one died and was a lemon within the first four hours of viewing. Used to love Samsung not sure anymore.

Purchased this and the motherboard went out within 4 months of usage. Best Buy was absolutly no help and all. We had to pay someone to remove it from the wall so Samsung repair person could access the panel. Samsung was great to work with very responsive and checked in regularly for progress. They sent out a great tech who even assisted us in putting it back up. We have not had any probems since it was repaired but will not buy from this store again.

Michael is a great salesman. It’s the second 77 inch Samsung I have purchased from him.

Great service on setup. Very professional and well done

I bought this TV right before the Super Bowl. I was very happy and pleased with the fantastic image quality, but suddenly, the TV died; it wouldn't turn back on. Now, after reading more reviews, I realize that this problem happens very often with Samsung TVs; I plan to return it tomorrow and I will look at Sony or LG options.

Amazing Picture but tv has an issue with turning off and never turning back on. Its a known issue. Purchased from Best Buy & TV went out in 2wks. Best Buy replaced & recommended that I get GeekSquad Warranty. Only to have the TV go out again but b/c it was after 6m. GeekSquad said I have to deal with Samsung first now. DON'T WASTE YOUR MONEY. Horrible Experience Best Buy!

Do Not Buy! Bought this to watch while recovering from an upcoming shoulder surgery. TV died 17 days after purchase. Best Buy will only take returns after 15 days so I had to deal directly with Samsung. Been waiting for over 2 weeks for parts to be shipped to local repair tech. Had surgery and now I will have to pay someone to reinstall on wall once it is fixed. Horrible customer service from Best Buy. Can't talk to anyone at local store on the phone. Next time I'll buy from Amazon. Customer service is much better.

Amazong Quality. Love the glare proof because the only place to put it is in front of windows.

Absolutely beautiful TV. I really like the new Samsung remote. It charges with USB-C cord, and has solar charging.

WARNING: Samsung has been horrible from a customer service perspective since we bought it 3 months ago. The TV stopped working suddenly & after having service people come once, it stopped working again six days later. The service guy came again and said he needed a new part and we have been waiting for weeks with a broken TV. They were supposed to come today & called this AM with the window “but might be there earlier”. We told them we’d be available for the window they told us but have to work so won’t be available outside of it. At that point the service person started screaming at us and hung up. Then did not show up during the window. I’ve called customer service and Samsung and they keep telling me they can’t do anything because the Service technician (that they use and set up the fix with) still has the ticket number open. They do absolutely nothing to help. The department shouldn’t be called customer service because they’ve done absolutely nothing to help in the whole Process. I wish I never bought this TV. I’ll never buy a Samsung product again and I encourage anybody reading this to get a different TV. You don’t want to be in this mess like we are.

TV looks great only issue i have is day 2 of me owning it the speakers were no good. The sound coming out of the tv sounded muffled or distorted even at 100percent volume. Read online that this was a common issue with the tv. Reached out to Samsung and they got me in contact with a repair technician but even before I spoke with the repairman they called me saying they already had ordered parts and were waiting on them so they could service it! Must be a known issue if they ordered parts without actually speaking with me or even looking at the tv. Awaiting for the fix but still gets 1 star because it sounds like Samsung knew this $2000 dollar tv is faulty.

Bright, clear images. Setup was easy. Very happy with this purchase!

Don’t ever buy purchase the 77 inch Samsung TV within the month. There was no more power to the TV I paid for the protection plan from Best Buy. They replaced it with the exact same TV now month and a half later same exact problem and now Best Buy protection plan means nothing cause now I have to go through Samsung. Don’t buy this TV.

Better off buying from someone on the street. A random person has more morals and integrity than the employees at Best Buy. They hide behind a corporate logo to act immoral. Best Buy purposely sold me an open box tv in excellent like new condition that they no was not in working order. Obvious return when opened. The previous customer had put an envelope sticker on the back of tv with purchase date of July 2024 written on it. . I bought this tv in April 2025. I bought TV on Best Buy’s website. Drive an hour an half after borrowing a friends truck an hour and a half home to pick up a product that the staff new full well was broken. They didn’t care. Horrible ppl. They knew what they were doing. It’s no longer their problem after they sell it to me. Took a week and a half to return for full refund. Way to waste so many ppls time and money so you can save a couple dollars yourselves. Best Buy is a bankrupt company that finally needs to go away.

It's an okay, basic TV. I'm not too thrilled about it. I guess I was expecting more features and I was wrong.

one of the best TVs I ever bought the best of the best

Very happy with this product, as well as the Best Buy team they installed it.

Very good size , and the delivery was excelente Thank you

Good service all the way around. Explained the differences from one tv to another. They all helped me loaded up on my truck and invited me to come back.

Dont buy! My powerboard has gone out twice in less than a year. They will only replace the powerboard and after warranty is up your left with a worthless tv.