Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Samsung has lost its quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it stopped working all together. It took samsung customer service another 8 weeks to get a replacement out to me and refused to do money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrandonH,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Love my new tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is amazing compared to my 8 year old vizio tv. I have mostly samsung products and its great how they all work together.
I would recommend this to a friendmr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The work men did a good job, called before they arrived, worked was great, professionally excellent.
I would recommend this to a friendOLED TV for the holidays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No pressure knowledgeable sales team. And better than layaway with Best Buy special financing:) No need to wait!
I would recommend this to a friendService
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleasant and helpful. Went above and beyond expected service
I would recommend this to a friendSamsung TV from Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have generally had good luck with Samsung but we purchased this one in NOV and within 1 month of installation it completely died. Took Best Buy/Geek Squad another month to come to take a look at it and confirm. Then they finally came back in FEB with a replacement but it was severely damaged out of the box so they had to take it back. Still waiting for a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnG,
It’s unfortunate to hear that your experience with Samsung’s S90D TV fell short of expectations. I also want to thank you for giving us a chance to make things right, and we greatly appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
TV dead after 17 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy! Bought this to watch while recovering from an upcoming shoulder surgery. TV died 17 days after purchase. Best Buy will only take returns after 15 days so I had to deal directly with Samsung. Been waiting for over 2 weeks for parts to be shipped to local repair tech. Had surgery and now I will have to pay someone to reinstall on wall once it is fixed. Horrible customer service from Best Buy. Can't talk to anyone at local store on the phone. Next time I'll buy from Amazon. Customer service is much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulK,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Phenomenal Color!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic TV with very bright colors that can be seen everywhere in the room!!
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful TV. I really like the new Samsung remote. It charges with USB-C cord, and has solar charging.
I would recommend this to a friendWon’t power on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase wouldn’t turn on. Told it was out of warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BethB,
I’m sorry to hear of the issues you’re experiencing with Samsung’s S90D TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Do not buy. Zero stars.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last Samsung product I will ever buy. I bought this TV around Christmas time and it lasted about a week or two before I got a black screen of death. I returned it to Best Buy and they gave me a new one as an even swap. After six months, it would not power on. When I opened a service request to get it fixed, it took 10 days for the repair man to come by and he brought the wrong parts. That kicked me back to square one. I tried to get them to let me speak with a supervisor to inquire about expediting the parts so I didn’t have to go through a whole new 10 day process waiting on parts. Finally, a supervisor called back the following week! Samsung truly does not care about their customers, and God help you if you ever have to deal with their customer service. They should be ashamed of themselves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BobW,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Loving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks amazing in the living room! Todd did amazing job helping me out!
I would recommend this to a friendSamsung to oled 77”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Exelent resolution! Exeletn price! Exelent purshase
I would recommend this to a friendThe best TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best TVs I ever bought the best of the best
I would recommend this to a friendGet the more expensive TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now had 2 of these TVs die, one in 6 weeks, one in 2 months. Now if you google it the S90D series has a known “early power failure”. Wish I would’ve known sooner
No, I would not recommend this to a friendBrand response from Samsung
Posted .Boymama1107,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV died after 50 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV right before the Super Bowl. I was very happy and pleased with the fantastic image quality, but suddenly, the TV died; it wouldn't turn back on. Now, after reading more reviews, I realize that this problem happens very often with Samsung TVs; I plan to return it tomorrow and I will look at Sony or LG options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Juan,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got item. Customer service is terrible. Cant call store and computer answers phone
No, I would not recommend this to a friendBrand response from Samsung
Posted .JustinM,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Bought a 77' samsung tv.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service all the way around. Explained the differences from one tv to another. They all helped me loaded up on my truck and invited me to come back.
I would recommend this to a friendSamsung 77 inch Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Michael is a great salesman. It’s the second 77 inch Samsung I have purchased from him.
I would recommend this to a friendBasic TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an okay, basic TV. I'm not too thrilled about it. I guess I was expecting more features and I was wrong.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Grace,
Thank you for sharing your thoughts on the S90D TV. If there are any issues you're experiencing, please know we're here to help.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist