Customer Ratings & Reviews
- Model:
- QN77S90DAFXZA
- SKU:
- 6578065
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the TV's picture quality, color, OLED quality, viewing angle, and contrast. However, some customers have expressed concerns regarding the TV's reliability and power supply. A few customers have also noted the TV is heavy. Overall, the positive aspects of the TV seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Power supply
Buyer Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a known issue with the power supply, your TV will all of a sudden just not turn on. Best Buy‘s help during the first year unplug it for 30 seconds and then plug it back in. Did that work? Even though you purchased the geek squad protection plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Edward,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Delivery and installation of new 77" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my delivery was perfect and within the four hour window! I am hoping the installation goes the same way.
I would recommend this to a friendWorse TV and experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited about this TV as Samsung has been a pretty good brand of TV foe me. Thats where the good stops. After 4 months the power supply went bad (google it; known issue). The closest repair company from samsung is hours away so we had to wait a month to get it repaired. The repair took all of 5 minutes and we were back up and running. Fast forward two weeks and now screen just turns on and off every 10 seconds. Audio works just fine throughout, just the screen issue. Completely done with Samsung at this point and now having to fight them to just refund so we can get an LG OLED. To make things worse Best Buy wont help at all since its outside their short return window and we had forgotten to “upgrade” our Best Buy service plan level. Terrible experience and would recommend anyone stay as far away as you can from this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
RUN DON'T WALK AWAY FROM THIS STORE!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We spent over $400 on a new TV and sound system. Scheduled install for Saturday, November 23, 2024. Everything went beautifully. Technicians left and we went back to Best Buy to make a purchase recommended by the technician only to return home roughly three (3) hours later and turn the TV on to find a huge 2 inch white dead spot running from top to bottom in the center of this brand new TV. Called Best Buy, scheduled another appointment for a replacement TV. Received appointment email stating between 730AM and 1130AM. Followed technician on the tracker which stated he would be at my house by 830 this morning. The technician "Alexis" exited the highway by my house proceeded to sit somewhere for 30 minutes, got back on the highway proceeded to go to some other appointment. Called to find out the issue only to be told I would be his next stop and that he would call me to confirm. No phone call and no Alexis. Called the 800 number three (3) times, talking to people not even in this country telling me he will be here, he will be here. I have spent almost 2 hours on hold with various agents. No one can connect you to a supervisor. It is now 11:55AM well past my appointment window and I still do not have a working TV!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JenniferB,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Broken - 77th day of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 77 days. Installed 12/10/2024 and broke on 2/25/2025. Outside the return window of 60-days. So basically it just won’t turn on anymore. Checked power to the wall, reseated and made sure all cables connected properly. Checked remote. Just won’t turn on …broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HobsonMox,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a great for streaming but after 25 days my TV stopped working for manufacturing reason possibly lol
I would recommend this to a friendWon't Last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Picture but tv has an issue with turning off and never turning back on. Its a known issue. Purchased from Best Buy & TV went out in 2wks. Best Buy replaced & recommended that I get GeekSquad Warranty. Only to have the TV go out again but b/c it was after 6m. GeekSquad said I have to deal with Samsung first now. DON'T WASTE YOUR MONEY. Horrible Experience Best Buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChrisC,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
BAD EXPERIENCE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I needed to wipe the installers fingerprints off my new TV & I called Samsung for instructions on how to clean and followed the instructions to a T but the screen literally wiped off as I cleaned it with a slightly damp microfiber cloth! I immediately called Best Buy & they did nothing for me because I was outside of their 15 day return/exchange window & I was only outside of it by 3 days!!! I just barely had the TV mounted. They told me to call Samsung so I did, they came out quick but only to tell me it’s not covered under warranty. I bought two Samsung TVs from Best Buy on the same day, I have fingerprints on both & now damage on one. I don’t dare clean them off because of what happened and I’m stuck. I will NEVER do business with Best Buy or Samsung again!!! Be very very careful when cleaning because even if you follow the manufacturer instructions you could cause damage and nobody will care!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynthia,
Thank you for your review. So that we can better understand the issues you're having and provide you with further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Power supply
Would not power on.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same issue as many other reviewers. After about a month, the tv would not power on. This is a very real problem with this tv. Samsung must know there is an issue with so many reporting the same issue. The service company replaced the power board so hopefully Samsung has updated the power board.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joseph,
We appreciate you sharing your experience you went through to have your S90D TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Power supply
Great till it died 6 months later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just when you got to love the TV and get used to it just goes dead. According to a lot of comments, this is a very common power supply issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bjbaggins,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
BLACK SCREEN AFTER A FEW MONTHS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust the reviews, the TV is great, the picture is Great, but it will go black screen just in months, you will not use this TV for years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .None,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung OlED tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery on time and completely satisfied with the Samsung S90D OLED tv.
I would recommend this to a friend- Cons mentioned:Reliability
Horrible tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a brand new tv break on me so fast. I had to get it replaced because it wouldn’t power on after only a month of usage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike,
We appreciate you sharing your experience you went through to have your TV serviced, but I hope your TV is now performing as expected.
Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please know we’re here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Reliability
Tv wont turn on
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv about a year, one day it just wouldn’t turn on anymore, tried power recycling it and changing outlets and plugs to no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shadey,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience! All staff was very helpful and nice!
I would recommend this to a friendGreatest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest performance for a tv and great service as well
I would recommend this to a friendTv so bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My New Samsung old 90d died less than month after setting it up. I spoke custom server very helpful in getting it exchanged Thank you for the great customer service!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sobad,
It's unfortunate to hear of your initial experience, but we're glad to hear you were able to exchange your TV with a new unit.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Reliability
Dead after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV decided to due after 6 months and wint power on. Ive been sealing with samsung for weeks and still left with a 3000 dollar brick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Floridaman,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
TV Heaven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I've made in a very long time. Best service from a employee.
I would recommend this to a friendDelivery delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was probably great. However, my initial delivery and setup was scheduled 3-weeks from the purchase date. I received notice 2-weeks into the waiting time notifying me that my delivery would be delayed by another 3-4 weeks. Cancelled my order and went with a different supplier, and have a better TV, for cheaper, installed within 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user490343,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro