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Customer reviews

Rating 4.3 out of 5 stars with 219 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers admire the Samsung Galaxy J7 Crown's camera quality, describing the pictures as great. They also appreciate its affordability and ease of use, along with the surprisingly good battery life. Positive feedback also highlights the large screen size, convenient for texting and other uses. While some mention storage limitations, many find ways to work around this.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 219 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything I like it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is my first Samsung cellphone it is very handy and easy to operate. I like the way how I listen to all my favorites music and checked my messages.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price, Processor speed

    Rated 5 out of 5 stars

    Samsung galaxy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter and she loves it and I got it thru total wireless with just the 35 dollar plan and the phone works great im not big on prepaid phones ive gone thru so many because they r cheap and don't last but this one is perfect for her the speed the quality the price especially 79 bucks for a type of galaxy doesn't get much better I paid 900 for mine I have the s10 and I broke it the first week I just got a replacement but the next time it breaks im not paying 250 dollars for the deductible im just going to buy one like hers because I set it up and played with it a bit and there wasn't much difference in her phone then mine hers is even bigger then mine is I like it more so il be saving some money if something happens to my phone im buying this one for sure!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Prepaid Phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked and reviewd several prepaid phones. I have had a couple before this one. This one has great features, easy to use. Great camera. It also has a nice large screen that I love, especially being a senior. I'm also impressed with how fast it is. It's faster than the Samsung Galaxy S8 that I had that was a contract phone. If you're looking for a great prepaid phone at a great price I highly reccomend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Excellent Phone, Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for the money. Bought this phone as a replacement for the J3. Very responsive. Display is bright and crisp and the audio is better than I expected. Camera is good. Battery is solid. I'm in sales and do a lot of business off my phone (calls, text, pictures, emails, video calling, etc) and the battery has lasted up to two days on one charge. To be balanced, I don't appreciate weather apps, location advice, etc. so I have turned all that off. Pleasantly surprised to find this phone has hot spot/tethering ability. Didn't see that mentioned anywhere in my initial research. I am an avid Samsung user and think it is worth mentioning the Samsung Smart Switch really takes quite a bit of the headache out of swapping phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Someone is lying to us!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I a moto g6 with a Samsung J7 Crown with 16 gb storage. I paid 39.99 for the Samsung phone and have decided I am a Samsung buyer for life. The build quality is excellent. The performance is wonderful and I am hard pressed to determine how phones with more gadgets and cameras that are reported as "better" are really that much better. Even 16 gb of storage is not a problem with cloud based computing. I haven't found anything my 39 dollar phone can't do that I need to do. Pictures are just images and as long as the image shows the intent I don't think it necessary that I see every hair on someones face or what a bee has walked in at the time of the photograph. As for speed, I am not inconvenienced at all by the differences in the nanoseconds of speed that this may lack. This phone is superior to budget phones that are 3 times the price and would compete in performance with phones that are 10 times the price.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Msmcalex, we appreciate all the great things you've highlighted about this phone! It's a privilege to have you as a Samsung customer. ^Elizabeth Samsung

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone for the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the larger screen for sending text messages. A lot of nice features on the camera. Take very nice and clear pictures. Bought it hoping it would have better reception than my old phone because it is a little bigger, it's about the same but this has more to do with carrier and location. Best Buy matched the price that I could purchase it on Amazon so I was happy not having to wait for it to be shipped. Have only had it for 10 days so there isn't much more I can say about it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Sounds like the perfect fit for you, bama! Thank you for taking the time to tell us what you like about this phone. ^Elizabeth Samsung

  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Good phone, lousy caddie for microSD card

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to use with Google Cardboard because it's the cheapest phone I could find that has a gyroscope. It works great with Cardboard. The camera is great for a $70 phone. i've only used the phone on WiFi and haven't activated it, so cannot talk about that aspect of it. The one gripe I do have is that the caddie used to insert the SIMM and a microSD card is a nightmare and the microSD card is not recognized half the time that I turn the phone on. The caddie has a hole that is just barely smaller than the size of the cards such that trying to insert them into it results in them falling out most of the time simply trying to put them into the caddie and frequently when trying to insert the caddie into the phone. It's amazing that a design that bad wasn't caught by testing. I'm clicking that I'd recommend this to a friend because it's the cheapest phone ($70) to play with VR, but the awful caddie puts me on the fence with that.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Richard, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the SkyPro to the J7 Crown. Camera is much better! Not as good as the Galaxy cameras but hey, good enough. Battery life is pretty good. With low-med use I can go 2 days without charging. My only complaint is with my service provider, not the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone at an unbeatable price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought at a great price was looking to replace my J7 sky pro that I had for a couple years and than accidentally shattered one day when I dropped. I was looking for a cheap replacement that would actually be an upgrade and not a down grade bc I was broke from just buying contacts and dropped my phone right before my eye doctor appointment and new I didn't have much to spend but I wanna pick the best and cheapest one to replace so decided this was the cheapest price and had the perks I considered to be upgrades. The camera is better thank goodness the old phone blurred photos easily when my children slightly even moved this one I pull photos from the videos and all of decent quality. I like that it doesn't shatter or crack to easily because I could never own a fragile phone it would not last this one seems pretty durable. Don't care for the sd card slide out tray but nothing major just had sim card and an sd card fly out at me and scare me though when I opened the other day I was glad I found them and recommend opening over a solid clean surface generally if possable. I recommend for anyone needing a nice durable phone that functions well and I found it to be slightly an improvement from sky pro camera wise everything else is mostly the same except phone battery is not removable and sd sim card tray sucks but rarely used to care that it does hope this review helps. Seems to have more space memory wise bc even I think they show same I able to hold more apps than before

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast little phone for the kids. The phone is of good quality and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Large phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new phone - easy to use. Large display that is easy to see. The battery has lasted a long time, but it will tell you how much time is left in the settings. The buttons on the side are easy to click. It takes great pictures. The ringing and talking volumes are great - nice and loud. Would recommend this phone to anyone!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    My excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well to start off there’s lots of good things about this phone one of them is Face recognition. Bixby can help u by looking up a picture on google, the battery is absolutely good. The phone operates fast and is easy to use for all ages It’s better than all the iPhones that I’ve had and so many more good things if you want to find the other ones then you’d have to buy the phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great on a Budget!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone if you're on a budget and don't need a lot of processing power. If you're just browsing, taking pictures, using apps this is a fabulous phone. It does run some games if you're into that just not really intense ones. This is a huge value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Samsung J7 Best Low-Cost Alternative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a bargain at the sale price. I added another memory card to increase to over double, and still was the less expensive way to go. This phone was for a family member, and the Total Wireless plan coverage has been superb too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera Works real good and it's easy to get set up. And the price was absolutely fabulous. Would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great phone especially for its price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a great low cost smartphone then look no further than this phone. I have used this phone for a few weeks and it has been great. Great battery life, no lag, audio quality is good, and the screen is great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone up to now.. totalwireless samsung J7 and it uses verizon towers. this phone is dual wif-fi 2ghz and 5ghz . very good phone for the price. Had to buy it because my moto g4 fail on me after some update. Since motorola didn't help me and their answer was to buy an another phone. I went and I bought a samsung . I m never buying an other motorola again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great. I've had two.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Galaxy J7 Sky Pro and upgraded to the J7 Crown. Happy with the device, especially the 16:9 aspect ratio, which is the same as my Samsung Smart TV. No black borders when casting mobile movies to the television. The Sky Pro was Android 6.0. The Crown comes with Android 8.0 with an upgrade to 9.0 available. Somewhere betwen 6.0 and 9.0 Android dropped the ability to block messages with keywords you can specify. Bummer!! Very important function to me! Otherwise love the new screen and bigger battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone for the price. It is easy to set up and use. The camera takes really good photos.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good phone. Great price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this phone. Software automatically updated the phone from Oreo (8) to Pie (9) flawlessly. The rear camera takes really great quality pictures, and the front-facing camera does a nice job, too. I don't do gaming at all or runs tons of multitasking regularly, so for me it is more than capable of doing what I need. The one thing I have decided is to get a phone with more internal memory the next time. Just a personal preference. I already have a 64 GB external storage card in the phone, but I want higher internal storage next time. All around good phone for my needs with it. I'm more than happy with it.

    I would recommend this to a friend
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