Customer Ratings & Reviews
- Model:
- GSRF LS28AG700NNXZA
- SKU:
- 6471057
Rating by feature
- Ease of Use
Rating 3.5 out of 5 stars
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.4 out of 5 stars
Customers are saying
Customers consistently note that the refurbished Odyssey G7 monitor sometimes lacks display cables. Some customers reported receiving the monitor without the necessary cables to connect it to their devices. This absence of display cables can be an inconvenience for users expecting a complete setup upon arrival.
This summary was generated by AI based on customer reviews.
"Refurbished"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some cosmetic issues on the platstic which is fine by me becuae it doesnt affect the performance, but what isnt fine is the clear damage on the screen itself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Please know you are leaving a review for the Samsung Geek Squad Certified Refurbished Odyssey G7 28"Gaming Monitor, not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
pretty good not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was once phenomal but has now lost its allure with time. Still a fantastic monitor for entry-mid level PC or console gameplay
I would recommend this to a friendGood deal, no issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor. I use it for my series x. Coming from a 65 inch Samsung tv this is a night and day difference in reaction time and how clean the picture looks. Also bought a 8k hdmi cable to get the best picture and refresh rate. Was a little scared when I picked it up because the box looked like it was involved in a fast and furious crash montage. When I opened the box everything was good and all there.
I would recommend this to a friend- Cons mentioned:Display
Be ready to get damaged good from poor packing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have now ordered 8 of these. Only three of them came with undamaged screens due to poor packaging by Best Buy warehouse. Not from mishandling by freight company. But tossed into a box with minimal packaging by Best Buy so they got damaged by their own parts banging around in the box. Only one of them came with all the original hardware, including the VESA mount adapter. One came with an incorrect pwoer supply, one came with no power supply, and most came with no display cables. Be ready to return if you order Best Buy refurbished monitors. If they don't come in the original packaking, Best Buy has no clue how to pack them safely for shipping, and if they do manage to pack them intheir own packaging and it gets to you undamaged it's most likely because they forgot necessary parts to run it so they were not banding around in the box with the panel to damage it. My goal was to get three of them with the VESA mount adapters to make a racing sim but I gave up on that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review on the Odyssey G7 monitor.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Cons mentioned:Display
Thanks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a certified refurbished g70a and it's supposed to include all essential items. Mine did not come with a stand or any kind of power adaptor and cable. Seems pretty essential to operation to be able to power on. Screen was filthy. Getting a roughly one hundred dollar discount on a used product that requires another order to even turn on is unacceptable.
No, I would not recommend this to a friend - Cons mentioned:Display
Stop buying Certified Refurbished!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a waste of time hoping to get a deal from these guys just to receive a broken item. This is the 2nd time this month i ordered a refurbished monitor and it came in with a cracked display. They throw these in a large box with minimal packaging! Like who are training these guys!?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
certified refurbished?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i ordered the samsung g7 4k 144hz monitor through the best buy app. it said certified refurbished for $200 when its a $700 new monitor. i expected some scuffs and what not but when i got my package, i opened it up and there was an scuffed up asus monitor in a poorly packed box. how does a main stream company like best buy send a complete different brand from a certified geek squad item. no paper work or anything was included so it seems like i was getting scammed. took it to best buy and they gave me a refund but something seems sketchy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
wasn't refurbished, stuck pixel, yellow line.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased refurbished geek squad certified but it had a red stuck pixel and a yellow line down the right side of the monitor. great monitor though if you get one that works. I placed a new order for the same monitor but new this time only 50 bucks more just get it new and skip the potential problems you'd get with a refurbished one.
No, I would not recommend this to a friendGreat Monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor arrived in good shape as advertised. Everything works as expected. Could be a bit brighter, however, that could be just me. This monitor has a really nice image quality. Zero issues.
I would recommend this to a friendGreat monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor is real nice inpove it. Only bad thing ingot no ac adapter worh the geek squad refurbished one
I would recommend this to a friendGaming Monitor
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming monitor has been the best purchase so far. I currently have my Xbox Series X and the graphics are amazing with 1ms.
I would recommend this to a friendRecommend if it’s on sale
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package came and was a little dinged up but everything inside was fine. Came with all accessories and was clean other than some normal dust.
I would recommend this to a friendNot good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laggy bad graphics , also it had many dead pixels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your Odyssey G7 monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
