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Customer Ratings & Reviews

$169.95
Save $530.04
Comp. Value: $699.99

Customer reviews

Rating 3.8 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

70%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 87 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the future its does what its told when its told

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well as described and cleans the house entires

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bought broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my wife and it came broken. I gave it as a gift though, so It was a few months after that i gave it to her so I'm not sure if they will fix it or not

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Eric, thank you for sharing your experience. We’re very sorry to hear the refurbished Robot Matrix arrived broken, especially since it was purchased as a gift. We understand how frustrating it is to discover the issue months later. Even though some time has passed, we’d still like to help. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We can walk through troubleshooting and review any warranty or support options available for your unit. Kind Regards, Shark Robot

  • Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, does a great job cleaning and moping the floors .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine works very well. I would recommend this to anyone interested.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sharky 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started using it just a few weeks ago. So far it meets all my requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bernie’s Maid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vaccum it is defined to do everything that I need it for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, delighted with my purchase, it keeps my house clean while I work

    I would recommend this to a friend
  • Cons mentioned:
    Missing parts, Mop performance

    Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely disappointed, parts were missing and the piece where the mop attaches was broken. What a disaster!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Karina, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience, especially that parts were missing and the piece where the mop attaches arrived broken. This isn’t our usual standard, and we understand how frustrating and inconvenient this must be. We kindly ask that you contact Best Buy so they can assist you with a return or exchange. If you experience any issues during this process, please feel free to reach out to our customer service team. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would buy acain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. Works great and has no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum out right now easy reliable and gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark 2-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves time on the cleaning works excellent, vacumms and mops very easy setup

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Does what it says it does. Cleans great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it should and i would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! We use it daily! It does an amazing job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished but like brand new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a refurbished item, but it came packaged like new. It included everything it would have brand new - including the bottle of cleaner. And the price was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a minor problem. I contacted Beach Camera, and they solved the problem immediately. I not only got a great vacuum cleaner, but I also had a great customer support experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better then expected. Good suction and mops well. App is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very erll, it mapped and very esay to set areas not to be mopped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mops and vacuums best of both worlds for a lazy person like myself

    I would recommend this to a friend
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