Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10947431
Customer reviews
Rating 3.8 out of 5 stars with 88 reviews
(88 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Rated 5 out of 5 stars
Baby Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent cleaner vacuum and mopfor hard floor and battery duration is perfect to clean my house
I would recommend this to a friendRated 5 out of 5 stars
Awesome!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I thought is would scare my dog - like most vacuum cleaners. I think he likes it as much as me!
I would recommend this to a friendRated 5 out of 5 stars
Great Robot Vac!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a simple iRobot that was at least 10 years old. This Shark was no comparison—it cleans my floors better than I could imagine—and I have a golden retriever mix.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for cleaning house, everyday cleaning save my time
I would recommend this to a friendRated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came super quick was super easy to set up. We bought it for my grandmother and she loves it. No complain.
I would recommend this to a friendRated 5 out of 5 stars
Sharkie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Plus it’s mops! Good price well worth it!!
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase! Only complain would be the noise level, but it’s manageable. My house is always clean in the morning!
I would recommend this to a friendRated 5 out of 5 stars
Shark 2in1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent very helpful. Saves a lot of time and cleans fast.
I would recommend this to a friendRated 1 out of 5 stars
Broken product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dust bin doesn’t plug into the robot, starts running and leaves the dust bin behind it. Definitely will return. Not sure why it was shipped to me in this condition.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Payten,
Thank you for taking the time to provide your feedback on the RV2610WA Shark Robot 2-in-1. We’re so sorry to hear that your robot arrived in this condition and understand how disappointing that must be. Something doesn’t seem quite right about how your robot is performing, and we’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Good customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product very good as description, and seller very fast and good.
I would recommend this to a friendRated 2 out of 5 stars
Sorry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately it did not work. I had to return it. Disappointing that I was not able to use it.I really was looking forward to it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Trevis,
Thank you so much for sharing your experience with us. We understand how disappointing this situation must’ve been, especially when you were looking forward to using your robot and it didn’t work as expected. This isn’t the experience we want for our customers, and we understand why it led to a return. For future reference, you’re always welcome to give us a call so we can take a closer look and support you directly for a return is done. You can reach out to us at 1‑888‑228‑5531, and one of our specialists will be more than happy to help. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
- Cons mentioned:Water tank capacity
Rated 1 out of 5 stars
Not thrilled with the mopping feature.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dumps water. Should handle higher sqft but have to constantly refill every 100 sqft. Should have just gotten the vacuum only model.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Heath,
We’re sorry to hear your Matrix Plus is dumping water and requiring frequent refills during cleaning. This isn’t our usual standard, and we appreciate how frustrating this must be. Please give us a call at 1‑888‑228‑5531 so we can help get this sorted out for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was very noisy for me, I don’t think it was a good fit for my home.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Edward,
Thank you for taking the time to share your feedback with us. We understand how important it is for a device to feel comfortable and suitable for your home environment, especially regarding the noise level. This surely isn’t the experience we want for our customers, and we’d love the chance to take a closer look to ensure everything is working as it should. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you. We're available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Shark Home
Rated 2 out of 5 stars
Was bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“I had to return the machine because it doesn’t work properly.”
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Geovanny,
Thank you for your feedback. We’re disappointed to hear you had to return your Matrix Plus Robot because it wasn’t working properly. We understand how frustrating this must have been, and we appreciate you taking the time to share this with us. We’ll make sure your input is relayed to our internal team as we continue working to improve the quality and reliability of future models, and we hope you choose us again in the future so we can restore your confidence in our brand.
Kind Regards,
Shark Home
Rated 5 out of 5 stars
Happy so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't set it up yet but was delivered early and condition was as described
I would recommend this to a friendRated 1 out of 5 stars
Shark matrix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it has stopped working. I reach out to the company I bought it from. They reached out to tell what I needed to send them and now they won’t respond and my 90 day warranty they offer is coming up. I feel like they are waiting for that to end to tell me it’s too late. Bad for Best Buy also.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Bryan,
Thank you for taking the time to share your review of your Shark Matrix RV2610WA. We understand how frustrating it can be when you’re trying to get assistance and you’re not hearing back, especially with your warranty timeframe coming up. Since the unit was purchased through Best Buy and the warranty you mentioned is offered by them, we recommend giving Best Buy a call directly so they can resolve this for you as quickly as possible.
Kind regards,
Shark Clean
- Cons mentioned:Missing parts
Rated 1 out of 5 stars
0 Stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars parts missing and dirty Could not use had to return
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you so much for taking the time to leave a review. We're truly disappointed to hear that your Shark Robot Vacuum arrived with missing parts and appeared to have been used. We completely understand how frustrating this must be, especially when you were expecting a unit in good condition. We're sorry that this experience ultimately led to a return. If you'd like to look at alternative units, you can contact us at 1-855-427-5127. We'd love to assist you in finding the perfect unit to suit your needs. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we're able to restore your confidence in our brand and remain the trusted one in your home.
Kind regards,
Shark Clean.
Rated 2 out of 5 stars
Lasted a month.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted but kept getting a roller error stuck no matter how many different ways I tried to clear it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your thoughtful feedback. We're truly sorry to hear about the issues you’ve experienced with your unit. It’s understandably frustrating when something that initially worked well begins to malfunction, especially with the roller-stuck error you described. We genuinely care about your experience and want to help resolve this matter as quickly as possible. Please reach out to our dedicated customer service team at 1-888-228-5531. They’re available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. They’ll work with you to find a solution that meets your needs. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience. Kind regards, Shark Clean
Rated 5 out of 5 stars
Awesome device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool , love that it vacuums and mops . Awesome device
I would recommend this to a friend- Cons mentioned:Mop performance
Rated 1 out of 5 stars
Not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy noise and improper cleaning the area. I won’t recommend
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Lakshmi,
Thank you for your feedback. We’re truly disappointed to hear that the unit is excessively noisy and isn’t cleaning the area properly this isn’t our usual standard, and we completely understand how frustrating and disruptive that must feel. We value your honesty and appreciate you sharing this with us. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can help ensure the robot is functioning as it should and assist further. We hope we can restore your confidence in us and that you consider choosing us again in the future.
Kind Regards,
Shark Clean
