Customer Ratings & Reviews

highly recommended. clean and mop as expected. once you mapped it cleans as you mapped. easy to use.

This thing is the best. We have 3 dogs and no longer spend a good chunk of our time every other day vacuuming. Works excellent. My husband set it up so idk how that process was but he didn’t say anything about that process at all so I think that was fairly easy as well. It’s the best thing ever. The mopping part is so nice too and it does a great job you can really tell a difference in the floor when it mops also. Definitely recommend!

This device has become very helpful in my life. I love the fact it makes patterns in my carpet. It empties itself! The only two cons is that is bumps and knocks over everything and then it doesn’t do a full clean. It has to charge at least once before resuming cleaning. Other than that the intelligence of it is incredible it has become super convenient in my life as a busy mom who sometimes is rush and forgets to vacuum I set it on and leave the house or go to sleep and I cleans I love love love it!!!

This Shark Matrix Plus 2-in-1 Robot Vacuum & Mop, it does an excellent job cleaning. The Matrix Clean technology and sonic mopping features ensure thorough cleaning, and the HEPA filter is a great addition for keeping dust and allergens at bay. The home mapping functionality is impressive, making it easy to set cleaning zones and automate the process. However, there are a couple of limitations worth noting. If you have a lot of furniture, such as sofas or coffee tables, the vacuum may struggle to navigate around tight spaces effectively. Additionally, it doesn’t clean staircases, which is something to keep in mind if you live in a multi-story home. That said, for open spaces and everyday cleaning, this product performs exceptionally well and offers fantastic convenience. Overall, it’s a solid choice for maintaining a clean home with minimal effort.

I have had a Roomba for years. It always got stuck or ran over things it shouldnt and even could not get itself back to home base to charge. I gave up on it. I went looking for something new. I compared all the products out there and decided to give this lil guy a shot. At first I could not get it working with my wifi. Come to find out it did not work with my particular router because it could only be used on 2.4 GHz. My router is Eero and has the capability of running 2.4 GHz to enable the device to be connected. Long story short, I had to make a seperate connections and the name had to be in all lower case for this vacuum to connect. After a week of that debacle it works great every day. I am able to keep it on a daily schedule that I want it to run and it picks up everything. I have 3 hairy dogs and I was having a hard time keeping up during the week with all of the hair mess. Anyway, I am amazed at all the hair that is collected it the separate bin. The mopping function works pretty good. Manual mopping the floor myself of course is always going to be more efficient. But for a robot it doesnt do too bad of a job. I sometimes run it on mop in the middle of the week just to clean up a lil. You can map out the area to make sure it does not mop on carpeted areas. The price cant be beat for all that it does.

The Shark Matrix Plus 2-in-1 has exceeded all my expectations. The suction power is impressive, and it picks up dust, hair, and debris effortlessly. The mapping is accurate, the routes are efficient, and it transitions smoothly between floors and carpet. The app is intuitive, schedling is simple, and the cacuum runs quietly. Overall, this robot vacuum delivers outstanding cleaning performance and convenience. Highly recommend!

Switched from a roomba due to the moping feature, bought for the advertised suction power otherwise. The self dumping feature is great, easy to setup. Had issues with app initially but solved after. Beware it is a cable eater so be careful to not leave anything it might gobble up. In all honesty the app might be the worst part of the shark, it does map a house properly but labelling certain areas becomes a bit tedious. Mopping feature is more than a gimmick, it cleans well, have not had issues on my floors, and it does offer a water only cleaning.

For a robot vacuum, its really good. We have ours set on a schedule so i dont have to worry about it. My 3 complaints are it is loud and it gets stuck fairly easily, also, it gets lost when returning to dock. Most of the time i just find it and tale it back myself.

So impressed by this vacuum. The initial mapping of the cleaning area took barely any time at all. I love being able to choose the areas I want the vacuum to clean on the app. The vacuum does a great job and is so quiet. The wheels look like mini all-terrain wheels, it can go over small obstacles and still clean. I have a stone bath mat and he goes right over it with no problem. If it gets stuck, the app will give me a notification and if I can’t find the vacuum, through the app I can ask it to make a sound so I can find it. Very happy and impressed with this purchase.

As a pet owner with three dogs, I’ve always struggled to keep my floors clean. Between fur, dirt, and the occasional paw print, it felt like a never-ending battle. Enter the Shark Matrix 2-in-1 Vacuum and Mop – my ultimate cleaning game-changer! This device is nothing short of amazing. It does a better job than I ever could, leaving my floors spotless every single time. The vacuum is incredibly powerful, picking up pet hair and debris with ease, even from carpets. And the mop? It’s a dream come true for my hardwood and tile floors, effortlessly tackling dirt and stains in one pass. What truly impressed me was how intelligent and efficient it is. The smart navigation ensures no spot is missed, and it seamlessly transitions between vacuuming and mopping, depending on the floor type. It even avoids pet bowls and toys – no babysitting required! Maintenance is simple, and the large dustbin means I’m not constantly emptying it. Plus, it’s surprisingly quiet, which is a huge plus when you have pets that scare easily. If you have pets and want a vacuum and mop that works harder than you ever could, the Shark Matrix 2-in-1 is worth every penny. My floors have never looked better, and I finally have more time to spend with my furry friends instead of constantly cleaning up after them. Highly recommend!

Love love love!! Works much better than the roomba I had is much quieter!

I am absolutely so thankful that I bought this vacuum/mop combo! I have had three within the past 5 years. This one is by far the best. The last one I had was an Ecovacs Deebot N8+. Pros: - Mop moves side to side so it cleans better - Large reservoir, cleans my house twice before running out (900sqft) - Quiet - Does not get tangled over cords or stuck easily (my last two did all of the time) - The rolling brush really doesn't get as dirty as quick as any other ones I have used. My hair is extremely long and I do shed almost as much as my cat and dog do haha, I do not have to frequently cut off my hair from the brush. Cons: - Map from the Ecovacs was WAY better. You were able to locate it in real time on their map, making it easier to create no mop zones and all of the other mapping features. They can most definitely improve in that aspect. - Also doest not allow you to schedule multiple cleaning cycles, just one time daily to clean. :( - The self-emptying feature only works with the regular vacuum. When the mop attachment is on, it charges on the opposite side to prevent wetting the charging ports and it holds the dust in. You have to manually empty, which really sucks as I use the mopping feature on a daily basis. I would still say this is the best I have had so far. 4/5 only because the app can really use some help to improve the user experience.

Amazing product! Its easy to use and so convenient for me and my family. With pets in the house it helps so much. It works overnight and we wake up to clean floors.

I've used this amazing product for the last month and a half. This robot vacuum has given me so much peace of mind and I'm constantly impressed by how well it works. The app is very easy to use, maps out your house very accurately, and does way better than my manual labored vacuuming and mopping. It allow you to mark carpeted areas so the mopping feature doesn't mop on the carpet. I've recommend this product to so many friends and family members of mine and they all share the exact same opinion. Must buy, it'll change your life and give you a lot of time to do other things in the house. I got this product as a total tech deal and it was an amazing buy!

Overall im very satisfied. Set up was easy, very essy to use wirh the app. Mops well, and vacuums well.

It definitely works good the vacuum is nice the mops nice but it does have difficulties draining the vacuum of the debris into the container

Love it! Best thing invented for a busy single mother with a full time job. When it runs it looks like I used a house cleaning/maid service! Up front investment is much better than paying a weekly, biweekly, monthly fee or any reoccurring expense for cleaning! Floors take a long time to clean but this robot eliminates the chore and saves me tons of time and money. My kids, animals and work boots track in a lot of dirt, sand and debris. This thing doesn’t miss a speck!

We had a Roomba before that finally gave up on us after 5 years. We love this it was a lot more affordable and I feel works just as good I’ve used it in our rooms with rug and the living area with tile works great on both. The only issue I have had is that I send it to one room and it goes into others even after mapping we also haven’t used the mop feature yet

Great vacuum for low carpet and maintained pet households. It does amazing on bare flooring, but in my opinion falls short for carpet. It does vacuum well and picks up, but my wife's hair and the cat's hair do not seem to get picked up as much as I wanted. It's great to maintain a cleaner house, but do deep cleaning occasionally. The mop works well for a light clean and requires manual setup for the mop, but it's easy to get mopping. Overall, we like it; the house does feel cleaner and reduces the amount of cleaning.

I love this vacuum. The suction is great and it does a great job mopping my hard surfaces. The only issue I have with this vacuum is with the battery life.