Customer Ratings & Reviews
- Model:
- RV2310AE
- |
- SKU:
- 12360730
Customer reviews
Rating 4.2 out of 5 stars with 53 reviews
(53 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Rated 3 out of 5 stars
Robot cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t pick up and clean as well as I wished it would. We have a German Shepard. And it doesn’t do well with cleaning her hair out of the carpet.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your review and for bringing this matter to our attention. We are disappointed to hear about your experience and understand your concern regarding the vacuum's performance in picking up German Shepherd hair from the carpet. This does not reflect our usual standards, and we completely empathize with your frustration, especially when dealing with heavy pet hair that requires strong and consistent cleaning. Kind regards, Shark Clean
Please contact our customer service team at 1-888-228-5531. We are available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we will take the necessary steps to resolve this issue for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark Matrix vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second Matrix we have purchased. Wore out the first one by it running every day. Very good product,
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 1 out of 5 stars
Vacuum Robots - A long way to go before acceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, the first thing the robot needs to do is map the floor plan. This is called "Explore". Its app says it is Exploring, but it really is sitting idle in the dock. I forced it to do a cleaning cycle. We'll see if the thing creates an map that way. Have run every solution I found online. Didn't realize how "BAD" this product and support reviews are until now. Looks like this one may go back to its home sooner than later.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your experience with us. We’re sorry to hear you’re having trouble with the mapping process and understand how frustrating that can be. We’d love the opportunity to help resolve this for you. Please reach out to our support team for troubleshooting assistance. They can guide you through the steps to ensure your robot maps correctly and works as intended. You can contact them at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). We appreciate your feedback and hope we can turn this experience around for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
10/10
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I have a set schedule every morning & wakeup to a clean floor.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a iRobot roomba before purchasing this product. Both are nice but this product is quieter.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 5 out of 5 stars
Meeting expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picks up very well. The only problem i had was in programming it, but i think that was more me than the actual program. Once I got through that everything else was good.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 5 out of 5 stars
Works better then Roomba
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently bought and it runs better and cleans better then the roomba.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 5 out of 5 stars
Jaws 2 works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know where it keeps finding this dirt. It is amazing.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 5 out of 5 stars
Got Dog Hair?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With 2 large breed dogs our new Shark is keeping up.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
I would recommend this to a friendRated 1 out of 5 stars
Shark Robo vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn’t get the shark robo to connect to my phone so there for the robo would not operate. When we took it back to the store the young lady that was helping tried to connect it to her phone could not get it to connect so there was for sure something wrong with the robo.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Debbie,
Thank you for sharing your experience with the Shark Matrix Self-Empty Robot Vacuum. We're sorry to hear that you had trouble connecting it to your phone and that it wasn’t able to operate as intended. We understand how frustrating it can be when technology doesn't set up smoothly, especially when you've taken all the right steps.
We appreciate you giving it a try and bringing it to the attention of the store. If you decide to give another Shark robot a go in the future, our support team is always ready to assist with setup. You can reach our dedicated Robot Support team at 1-800-668-9600 for help anytime.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst. Every time I try to use it, I have to begin with about 15 minutes of troubleshooting, and even then, it will decide to work about half the time.
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jasmine,
Thank you for sharing your experience with the Matrix Self-Empty Robot. We’re deeply unhappy to hear about the trouble this may have caused, especially since you’ve had to spend so much time troubleshooting and still only get partial results. We’ll be happy to see how we might help from there. Please give us a call at 1-888-228-5531, and our team will assist you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark vs romba
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waste of money if you have kids, the romba is better but they didn't have any in the store when I bought the shark
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Michael. Thank you for sharing your feedback. We’re sorry to hear the robot vacuum didn’t meet your expectations for a busy household with kids. We’d love the chance to help improve your experience. Please reach out to our customer care team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET); so we can troubleshoot or discuss options that better fit your needs. Kind Regards, Shark Clean.
Rated 1 out of 5 stars
Not Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as Roomba I robot and it is only vacuum
This review is from Shark - Matrix Self Empty Robot Vacuum with Bagless, 45-Day Capacity Base, Self-Cleaning Brushroll, Precision Mapping - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Raghav,
Thank you for your review of the Shark Matrix Self-Empty Robot Vacuum. We’re sorry to hear it didn’t meet your expectations compared to other brands. Your feedback is valuable and will be shared with our product teams as we continue to look for ways to enhance performance and features.
If you’d like to review this further with our Shark Robot Support team, please feel free to reach out at 1-800-668-9600.
Kind regards,
Shark Clean
