Customer Ratings & Reviews
- Model:
- RV2320S
- SKU:
- 6542043
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Good choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum does exactly what it's supposed to do.
I would recommend this to a friend - Pros mentioned:Navigation
The best for allergies, pets, and kids!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how my carpet feels so clean every day! The vacuum does a great job making straight lines too! The app is great, I could make a temporary “no-go-zone” while our Christmas tree was up to avoid vacuum mishaps!
I would recommend this to a friend 
No regrets
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at several different robot vacuums. I read reviews and did a lot of research. Went with this one and I think it was the best choice for the price range and features. Had better reviews than the more popular robots with the same features. And best buy orice matched the competitors deal.
I would recommend this to a friendGood product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good product good product good product good product good product good product good product good product
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We’re glad you’re enjoying your Shark Robot! We believe you may have mis-clicked your star rating, because your review seems overwhelmingly positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Runtime
Great vacuum. Reliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this little guy for many months now and have had no real issues. I haven't even had to replace many parts.
I would recommend this to a friend - Pros mentioned:Navigation
Love this robot!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! This vacuum is 100% better than my old Roomba! Doesnt get stuck under stuff and cleans in straight line instead of randomly. Wish I had not waited to replace my old robot!
I would recommend this to a friend - Pros mentioned:Runtime
We love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the Shark. It’s helped with our allergies by frequently vacuuming up the pet hair. We run it at least once a day. Don’t know how we got along without it!
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was so easy to set up and i love how it leaves the house so clean without me doing anything and it maps out all the rooms
I would recommend this to a friend - Pros mentioned:Mapping
Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this I was really excited. My prior robot vacuums just bounced around, no mapping. So I loved seeing the straight lines and thorough cleaning. Unfortunately the emptying bin isn’t very big so esp for someone with animals, I have basically had to empty it everyday, defeating the purpose of it being self emptying. I have also had frequent problems with errors and the current error, after two months of use, I can’t figure out and will need to call shark for a replacement.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't completely happy with your RV2320S, and it is giving you errors. We will absolutely share your feedback with the relevant teams for consideration on future products. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
- Cons mentioned:Brush roll
Dead By 1
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit a year ago and its been a headache ever since. We have several pets and can never empty out the pet hair into the dock. Its always giving an error to empty the bin. In the year weve owned it, its given more errors than actual cleaning. Lately its been my brush roll is stuck. Bought and replaced brush roll. Now a couple months later, uts giving the same error. The issue now isn't with the brush roll itself, it is the actual machine. Now I'm debating whether to fix it, or just chuck the whole thing in the trash. Constant constant headache.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Pros mentioned:Cleaning performance
AI vaccun
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I throughly enjoy have may apartment clean everyday day when I get home.
I would recommend this to a friend - Pros mentioned:Runtime
Shark smart vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this machine. It’s my second floor vacuum. I love the self emptying feature. It can do the area of the house I need in 90 minutes.
I would recommend this to a friend - Pros mentioned:Cleaning performance
DaTruth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm. Sweeps and mops effortlessly. High-quality
I would recommend this to a friend - Pros mentioned:Cleaning performance
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect picks up the dirt and dust leaves it clean
I would recommend this to a friend - Pros mentioned:Mapping
Ed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this product as our last one kept breaking down. This is a great Robo VACVAC it’s incredible How precise it is with mapping your home.
I would recommend this to a friend - Pros mentioned:Cleaning performance
A friend in the fight against dog hair!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been thinking about purchasing a vacuum robot for quite some time but just never committed. I sure am happy I finally have! This makes keeping my floors free of dog hair so much easier!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans my whole house very well, worth the buy……..
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best vacuum
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how you can just turn this on and it will clean the house while you away doing other things. Highly recommend
I would recommend this to a friend - Cons mentioned:Noise level
Great unit!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great unit. I upgraded to a self emptying unit, the only minor complaint is that it’s slightly louder than my previous unit.
I would recommend this to a friend Great for the price…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I managed to get this on sale for $300. At that price point i love it. Everything works great except for the object avoidance. It is nonexistant. Tables and chairs, larger items are fine, but if there is anything on the floor, bags, shoes, it will just keep pushing it around. I have a couple boot trays around my place and it will just keep pushing it all over the place. If i paid full price i would not be enthused.
I would recommend this to a friend
