Customer Ratings & Reviews
- Model:
- RV2320S
- SKU:
- 6542043
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mapping
No longer attacks dog at night.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a step up from the eufy with mapping now I can tell it to avoid the poor dog at night. The eufy bump navigation seemed to head straight for the poor thing. Hopefully the dog accepts the truce offered by the new vacuum.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Big shark in a small pond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve bought two of the vacuum robots different manufacturers but this is probably our favorite. Works daily for the upstairs of our house does an absolutely fantastic job. Wish we would have bought a second one.
I would recommend this to a friend Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the robot vac! So easy to use and convenient. Highly recommend getting one especially if you have indoor pets.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Life Changer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Shark has made our life so much better. Cleaning the floors was always a task with 2 indoor dogs. I would give it 10 stars if I could! Best thing since slice bread
I would recommend this to a friend - Pros mentioned:Mapping
Lightning McClean Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. Sheduling amd mapping the floor, spot feature are favorite functionality. My 800 sqfeet floor is now clean every night. Got two of these.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great helper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun little robot that does a great job cleaning up around the house. Just moved into our new home and wanted something that could sweep and lightly mop wood floors on the main floor. This little guy keeps things looking pretty darn good.
I would recommend this to a friend Our new sweeper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its being very helpful for my wife that is had a knee surgery..We love it.
I would recommend this to a friendAmazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing, When you think you got everything with your Shark vacuum, run this little guy and it picks up even more dust...
I would recommend this to a friend- Pros mentioned:Navigation
The best for allergies, pets, and kids!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how my carpet feels so clean every day! The vacuum does a great job making straight lines too! The app is great, I could make a temporary “no-go-zone” while our Christmas tree was up to avoid vacuum mishaps!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Act of service. Was the perfect gift of cleaning without doing the work.
I would recommend this to a friend - Pros mentioned:Navigation
Love this robot!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! This vacuum is 100% better than my old Roomba! Doesnt get stuck under stuff and cleans in straight line instead of randomly. Wish I had not waited to replace my old robot!
I would recommend this to a friend 
No regrets
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked at several different robot vacuums. I read reviews and did a lot of research. Went with this one and I think it was the best choice for the price range and features. Had better reviews than the more popular robots with the same features. And best buy orice matched the competitors deal.
I would recommend this to a friend- Pros mentioned:Runtime
Great vacuum. Reliable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this little guy for many months now and have had no real issues. I haven't even had to replace many parts.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was so easy to set up and i love how it leaves the house so clean without me doing anything and it maps out all the rooms
I would recommend this to a friend - Pros mentioned:Runtime
We love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the Shark. It’s helped with our allergies by frequently vacuuming up the pet hair. We run it at least once a day. Don’t know how we got along without it!
I would recommend this to a friend Cleaning Robot
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was great until the battery went bad almost a year into owning the product. Shark was great about sending another out but it had problems with the bumper a few months after I received it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for sharing your experience with our product. We’re really glad to hear that you reached out to our team and received a replacement, it's always great when we can help get things back on track! That said, we understand how frustrating it must be to run into another issue with the bumper just a few months later. This isn’t the experience we want for our customers, and we appreciate you bringing it to our attention. We’d love the opportunity to support you further. Please reach out to us at 1-888-228-5531, our product specialists are here and happy to help.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Good choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum does exactly what it's supposed to do.
I would recommend this to a friend Shark Matrix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this product everyday. I could not be happier.
I would recommend this to a friendGood product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good product good product good product good product good product good product good product good product
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We’re glad you’re enjoying your Shark Robot! We believe you may have mis-clicked your star rating, because your review seems overwhelmingly positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Mapping
Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this I was really excited. My prior robot vacuums just bounced around, no mapping. So I loved seeing the straight lines and thorough cleaning. Unfortunately the emptying bin isn’t very big so esp for someone with animals, I have basically had to empty it everyday, defeating the purpose of it being self emptying. I have also had frequent problems with errors and the current error, after two months of use, I can’t figure out and will need to call shark for a replacement.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't completely happy with your RV2320S, and it is giving you errors. We will absolutely share your feedback with the relevant teams for consideration on future products. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
