Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 6578581
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality, ease of use, and vibrant color of the 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024). Many find the setup process effortless. However, some customers have expressed concerns regarding the software and connectivity with certain devices.
This summary was generated by AI based on customer reviews.
Great TV. Great Price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Great Price. Of the many TV's to select, this was the obvious choice due to its clarity, lighting, and many other features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeR,
Excellent choice! It's wonderful to hear that you like the clear picture, lighting, and features of your new BRAVIA 3 TV. We always strive to deliver the best quality with our products and aim to provide our customers with the greatest experience possible. Thanks for choosing Sony! - Kris
I was expecting better from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start, several times d\when I change the channel, the picure did not change, I have to turn off and on, to get the right picture. Also t Sony need to do better with the remote control
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MagogG, thanks for sharing your thoughts on the Sony - 55" Class BRAVIA 3! We are truly sorry to hear you're experiencing issues with the remote and that the TV is low during the start. He are some steps and recommendations to resolve the problem:
1- Restart the TV, you can press and hold down the power button on the remote for 5 seconds and then select restart
2- Power reset your remote, take the batteries out and press every button twice, then place them back in and make sure you always have fresh batteries in it
3- Make sure your TV is up to date, you can go to Settings > system > about > system software update> update the software
We hope these steps help in improving the performance of your unit, if the issue persist do not hesitate to contact our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards, -Dominick
Very nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. It isjust what I needed. The high definition is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianeN, Thank you for the 5-star review! We're thrilled to hear that the BRAVIA 3 TV is just what you needed and that you're enjoying the high definition. Thanks for choosing Sony! -Sam
Best Buy - best deal !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales staff was friendly, patient with me as I’m not tech savvy and very very helpful in helping me decide on a purchase !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulC, Perfect! We're thrilled that you are enjoying the amazing features and picture quality of the TV. It's also great that you were assisted professionally. Thank you for purchasing the 55" BRAVIA 3 and for Sony! -Jess
- Pros mentioned:Picture quality
Too Complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too complicated to start up the TV Need a google account Would never buy again but the picture is excellent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnZ,
Thank you for the feedback on your experience with your BRAVIA 3. While we're glad that you like the excellent picture quality, we're sorry you've been running into difficulty setting up the TV. The Initial setup starts when you first turn on your Google TV after purchasing it or after a factory data reset was performed. During the Initial setup, you can connect to the internet, add Google accounts to use Google TV apps, and perform tuning to receive TV broadcasts. You can also choose Basic TV when you set up your Google TV and enjoy some basic functions of the Google TV even without a Google account logged in. Only pre-installed apps on your TV are available and you can't install other apps. To use the full functionality and get the most out of your Sony's Google TV - like downloading new apps from the Google Play Store - logging in to a Google Account is needed.
Note:
A limited number of apps like Netflix, Prime Video, YouTube, and Disney+ are available in Basic TV. If you want to install other apps, you need to log in to your Google account and switch from basic TV to Google TV.
For more on 'What functions of the TV require a Google Account?', refer to this link: https://www.sony.com/electronics/support/articles/00115361
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
In any case that you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products are reliable, I had bought a Sony 55 inch tv and it’s exactly just what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TalatM, we're glad you like our product! Thanks for choosing Sony! ~Earl
NOT A GOOD PURCHASE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Sony fan from several decades ago. I first bought this TV in December 2024, it immediately began to fail. I returned it, got the same TV again, January 5, 2025-this one kept having trouble keeping picture and sound playing. I spent hours and hours on hold with Sony, drove about 100-150 miles round trip returning & repurchasing, had to call twice this week alone, and in 3 months this Sony model Bravia 3 has completely failed. It doesn't recognize its remote, only displays a black screen with no sound & Sony keeps trying to get it temporarily working to outlast the warranty on a three month old TV purchase. Best Buy rep hung up on me Monday when I asked would they help me reach Sony as their website and phones were out. I'm disappointed with both Sony & Best Buy. I would NOT buy this BRAVIA 3 LED 4K UHD TV again as two have failed since December 9, 2024 and I'm out my time, gas, and money for this while Sony stalls on a solution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ruth,
Thank you for sharing your experience with us. We sincerely appreciate your loyalty as a long-time Sony fan, and we are truly sorry to hear about the difficulties you've encountered with your Bravia K55S30.
We understand how frustrating it can be to invest your time and effort in trying to resolve these issues, especially when they occur multiple times. Your experience matters to us, and please know that we are taking your feedback seriously.
We are dedicated to ensuring your satisfaction. To address your concerns, we encourage you to contact our customer support team. For tailored help and support information, please visit the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Rest assured, we will do everything we can to assist you promptly and effectively.
Thank you for choosing Sony.
Best regards,
-Fred
Sony 55in Bravia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works get is Google TV setup. Works really well with Infinity TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skip, awesome! We're thrilled that you are enjoying your new TV! Thanks for choosing Sony. ~Earl
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were courteous and on time. Did an excellent job of explaining operating procedures
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JameslB,
Many thanks for the 5-star rating! We're happy to hear that your new BRAVIA 3 TV was professionally iinstalled by the Tech team. Nice to know that you are satisfied with their service. We'll surely pass your kind words to them. Thanks for purchasing Sony and enjoy watching! - Kris
TV purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this TV and our sales person ( Jade) was very helpful in our choice !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephR,
Perfect! We're glad to hear your enjoyable shopping experience and how much you love your new BRAVIA 3 TV. Thanks for choosing Sony! - Kris
Not a quality I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color rendering on 4K content is pretty bad, lots of artifacts, skin tones look unnatural. Backlight bleeding in multiple places, especially near edges.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Thank you for sharing your experience with us. We sincerely apologize for the picture quality issues you've encountered with your Sony BRAVIA 3 TV. We understand how frustrating it can be when the picture doesn't meet expectations, especially with 4K content.
Here are some steps that might help improve your viewing experience:
Optimize Picture Settings: Ensure that your TV's picture settings are calibrated for 4K content. Adjust brightness, contrast, and color balance, and try different picture modes (Standard, Cinema, or Game) to find the one that looks best for your content. You can follow this guide: www.sony.com/electronics/support/articles/00190409?utm_source
Update Firmware:Keeping your TV's firmware up to date is essential for bug fixes and improved performance. You can check for the latest updates here: www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195
Backlight Bleeding: If you're seeing backlight bleeding, reducing the backlight setting in the picture menu may help minimize the issue. If the problem persists, providing us with further details can assist in troubleshooting.
If these steps don't resolve the issue, we encourage you to reach out to our product support team at 239-245-6354 or through live chat here: www.us.esupport.sony.com/support/s/support-contact?language=en_US. Our support hours are Monday - Friday from 9:00 AM to 9:00 PM ET, and Saturday - Sunday from 10:00 AM to 8:00 PM ET.
We truly appreciate your trust in Sony and regret this experience. We're committed to helping you resolve these concerns and ensuring you get the picture quality you expect from your BRAVIA TV.
Sincerely,
Maria
It’s a must have!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv..resolution at it’s finest. My damily loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenH,
Amazing! We're thrilled that you and your family are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
New Sony TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. We are very happy with this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyM,
Awesome! We're glad that you were assisted professionally. It's also great that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
tv is great but mine had a glitch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv did not work well after 10 days, maybe it hit a bump before delivery but overall i had to return the tv. service was wonderful, almost as god as chewy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnamarieB,
Thanks for your feedback. We're truly sorry to hear that your K-55S30 didn't work well after just 10 days and that you had to return it.
Thanks again for letting us know about your experience. If you decide to try another Sony product in the future, we hope to provide you with a seamless experience from the start.
Thank you for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie
Television
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very high definition super fast. Excellent highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmeadZ,
Fabulous! It's great to hear you are enjoying the exceptional picture quality and overall performance of your new BRAVIA 3 TV. Thanks for your recommendation and for choosing Sony! - Kris
New Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Tv, got this for a wall mount display. Looks great!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, JustinC! You definitely made the right choice with this TV. We're so delighted to hear that you like the incredible picture quality and it looks good on a wall mount display. Thank you for choosing Sony! Enjoy! -Jess
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product I’m very happy and I love this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuzD, You've made an excellent choice! Thank you for upgrading to your new Sony BRAVIA 3. We are truly happy to hear that it matches your expectations and you like the smart Google TV features of this great TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for your purchase. Enjoy! -Jess
Constantly drops WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this TV. I purchased from Best Buy and had Geek Squad deliver it and set it up. I really like the picture on the TV, but there is a major flaw. This TV is constantly losing the Wi-Fi connection. I’ve had it for three weeks now and it has happened twice. The worst part is that when I go to reconnect, the TV doesn’t show any available WiFi networks. The only solution is to unplug the TV, wait a few minutes and it will reconnect. For a TV that cost this much, in this day and age consistent dropping WiFi is unacceptable! I don’t know what this glitch is, but to lose the functionality to stay connected to the internet is ridiculous. And when this happens to lose the capability to find ANY WiFi networks without unplugging is beyond frustrating. I’m disabled and climbing around the back of the TV to unplug it, takes major effort on my part. All my other devices work fine, even called my internet provider, no issues. It’s this TV! Look for a better TV- I used to have such faith in Sony, no more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KatG,
Thank you for sharing your experience with us!
We're thrilled to hear that you're enjoying the picture quality of your Sony BRAVIA 3 TV. We sincerely apologize for the Wi-Fi issues you're encountering, and we understand how frustrating this can be. We also appreciate the troubleshooting steps you've taken to enhance your experience.
To resolve Wi-Fi signal drop issues, please follow the steps outlined in this link: https://www.sony.com/electronics/support/articles/00184183. Before you begin, we recommend ensuring that your TV software is updated to the latest version. You can find the necessary updates here: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 3.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worked so far after 2 weeks… and needed 17 more characters
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bause,
Thank you for sharing your great experience so far with your new BRAVIA 3 TV! In case you need help with the TV, feel free to contact us and we'll be gladly to assist. You may reach out to us by sending an email feel free to contact us by sending an email to [email protected] with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
If you feel that our product has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive. Thanks again for purchasing Sony! - Kris
TV lasted less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 months of ownership, the TV is going bad and needs replacement parts. Basically, the screen turns off, and red lights start flashing under the TV, which indicates that one of the internal parts has started to go bad. The TV will still work after being unplugged for a bit. This is very disappointing and very frustrating to experience with a TV that is less than a year old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MicheleH,
Thanks for taking the time to share your experience with your Sony BRAVIA 3. We understand your disappointment and frustration regarding the issue you've encountered with your television screen turning off and the flashing red lights after only 11 months of ownership. This is certainly not the experience we want for our customers.
We would like to further evaluate your case and assist with the necessary next steps. Please email the following information to [email protected] so we can better assist you:
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention and for considering Sony!
Regards,
Dominick
