Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 6578581
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality, ease of use, and vibrant color of the 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024). Many find the setup process effortless. However, some customers have expressed concerns regarding the software and connectivity with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Its going back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Sony Bravia purchased in 2017 suddenly died. Best Buy employee says to stick with the Sony. I wanted the 85k but it wasnt in stock. Easy to set up but immediately noticed three corners were bright. Only the upper left corner is black on a dark screen. Sound is good so maybe i just got a faulty tv?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise,
Thank you for sharing your thoughts and experience using your BRAVIA 3 LED 4K Ultra HD Google TV. We are sorry to hear you are having some display issues with your unit. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. In the meantime, if you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.
https://www.sony.com/electronics/support/articles/00030311
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
Poor Promo Offer on TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy offered $50 bonus for spending $499.99 or more TV's. It did not qualify for $50 bonus after using Best Buy certificate that falls below $499.99. It was misleading offer. By the way, this Sony TV need better selection on closed caption with bold letters.
No, I would not recommend this to a friendSony t v
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it too complicated to find things with two controllers. As a senior, no one explained things well when delivered.
No, I would not recommend this to a friendTelevision
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not top of the line, but you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdonisD,
Thanks for your feedback on the K55S30 (BRAVIA 3). We understand it's not top-of-the-line, but it's designed for a balance of features and affordability. It includes the 4K HDR Processor X1™ and 4K Ultra HD resolution for improved picture quality, plus Smart TV capabilities with Google TV for access to apps and streaming. We hope you enjoy the K55S30's features and value!
Thank you for choosing Sony!
- Romeo
Don't buy a "cheap" Sony like this one
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. I need a TV quickly, found a big.box version of Sony. Thought it would be a wise choice, as my other Sony TV's perform flawlessly. Currently on my 2nd unit. Worked well for a few months, now I can't watch anything without the unit glitching to the point where you can watch anything. This time, the unit will randomly pause shows, drop input signals from PS5, etc. I have tested all devices on other Sony TV's, worked great. Sony did honor their warranty on the first device. It did take a couple of weeks and a couple of hours speaking with technical assistance. I'm not sure if it's even worth it to try again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rellim1861,
We're sorry to hear that you're experiencing issues with your Sony BRAVIA 3. Based on the information provided, it seems that your unit is glitching, randomly pausing shows, and dropping input signals from your PS5. Here are a few steps you can try to troubleshoot the problem:
1. Check Connections: Ensure that all cables and connections are secure and properly connected. Sometimes, loose connections can cause signal drops and glitches.
2. Reset the TV: Perform a factory reset on the unit. This can often resolve many issues by restoring the unit to its default settings. You can find the reset instructions in the user manual or on the Sony support website.
3. Firmware Update: Check if there is a firmware update available for your unit. Updating the firmware can fix bugs and improve performance. You can find firmware updates on the Sony support website.
If the issue continues after trying these steps, it may be necessary to contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
Never buy from big brand store or a Sony product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of my time and money! I purchased in January 2025 and less than two months, this TV stopped working. Best Buy would not help me so I had to contact Sony directly. After satisfying Sony that the TV was not working, they agreed to ship me a new one. It’s been three weeks and I’m still waiting for the TV to arrive??
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC,
We’re sorry to hear about your experience with your Sony BRAVIA 3 and understand how frustrating this must be. For an update on your replacement TV, please reach out to our product support team. You can contact them via phone at 239-245-6354 or through our online chat at https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Support Hours:
Monday - Friday: 9:00 AM - 9:00 PM ET
Saturday - Sunday: 10:00 AM - 8:00 PM ET
We appreciate your patience and hope to resolve this for you as soon as possible.
Best,
Maria
Glitchy and Loses Wi-Fi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the TV for maybe two weeks it’s glitchy and clunky. Today the Wi-Fi stopped working. Looked up the issue and on Reddit there are way too many people having the same issue with Sony Bravia TVs past and present. I will be returning this TV soon. I don’t have time for this crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00184183
We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00133631
It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.
Sincerely,
Jess
TOTALLY UNSATISFIED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most likely, I will NEVER buy another Sony TV. TRUE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback, HenryR.
We are truly sorry to hear that you feel this way about your K55S30 television and that your experience has led you to believe you "will NEVER buy another Sony TV." We take all customer feedback seriously, especially when it reflects significant dissatisfaction.
While we are unable to address the specific issue that led to this strong statement without more detail, we would genuinely like to learn more about what disappointed you and see if we can offer any assistance or insight.
Please consider reaching out to our customer support team directly. They may be able to help troubleshoot any problems you are facing or at least document your experience fully for our product development teams.
Thank you again for sharing your candid review and choosing Sony.
Best regards, Gus, Sony Social Media Team
QUALITY NOT THERE, INSTRUCTIONS NOT EASY TO FOLLOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT SURE YET, WASN'T EASY GET TO BE ABLE TO WATCH TV. TOO MANY STEPS. WON'T DO SEARCH CHANNELS AS IT SUPPOUSE TOO. COLORS NOT GREAT AS I THOUTH WILL BE.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lulu,
Thank you for taking the time to share your feedback regarding your experience with the K55S30 TV. We genuinely appreciate hearing from our customers, as it helps us improve our products and services.
We apologize for the difficulties you've encountered while trying to set up your TV and search for channels. If you would like assistance, please don’t hesitate to reach out to our customer support team, who can provide guidance with that. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Regarding the color quality, we're sorry to hear that the color didn't turn out as you had hoped. Your feedback is invaluable and we will take it into account as we continue to enhance our offerings.
Thank you once again for your input. We’re here to help and hope to resolve your concerns so you can fully enjoy your Sony experience.
Best regards,
Stephanie
Constantly unresponsive remote, never turns on...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk, doesn't turn on, would rarher have a 1997 trinitron
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Thank you for sharing your experience, and we’re sorry to hear about the issue with your TV. We’d like to learn more to assist you better. Could you provide more details about the problem? For instance: Does the TV show any indicator lights or sounds when attempting to power it on? Have you tried using a different power outlet or resetting the TV? Did the issue start suddenly, or was there anything unusual beforehand?
In the meantime, you may visit this link and perform the indicated steps to isolate the issue: https://us.esupport.sony.com/support/s/gs?language=en_US&treeid=639716112000
For us to better assist you, please email us at [email protected] with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Maria
Will not buy at Best Buy ever again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after two months. Best Buy will do nothing for us to replace it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RB12,
Thank you for reaching us.
We deeply apologize for the inconvenience that your Sony BRAVIA 3 had caused you. This is not the experience we expect you to have, and want to make a better experience for you. We would like to know more information about the issue about your Sony TV.
Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. For us to better assist you, please email the information below to [email protected].
Apologies if you disclosed some of this information in your review and to customer service—we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA 3:
We are sorry for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Maria
Forget low Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what salesman promised in picture quality. Sony lacking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, We are sorry to hear that the Bravia 3 TV did not meet you expectations when it comes to the picture quality. We'd love to troubleshoot the issue and make this a better experience for you.
In the meantime, please keep in mind that picture quality depends on the signal and content.
The picture quality may improve if you change it in [Picture] under [Settings].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Advanced] — [Brightness], and adjust [Brightness] or [Contrast].
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Picture quality
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product very good picture quality user interface is simple easy to use overall great product and curbside pick-up amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacR,
Thank you for choosing Sony!
It's most rewarding to hear that you're enjoying the K55S30, especially its excellent picture quality and simple, easy-to-use user interface. We're really happy to know that the overall experience, including curbside pick-up, has contributed to your positive impression of the TV. We truly appreciate your kind words and support.
Best regards,
-Fred
- Pros mentioned:Picture quality
Nice TV, but small problem.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, great picture. The reason for 4 starts is that once this TV disconnects from WiFi for any reason, it never re-connects to WiFi. Doesn't even show available networks to connect to. If I press restart using remote, the TV goes black. It needs to be unplugged in order to re-start the TV again. I lost WiFi when there was some construction in my area, so it only happened a few times that I had to unplug the TV, but I should be able to re-start TV using the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartaW, Thank you for sharing your feedback on your experience with your Sony Bravia 3. While we're glad you like great picture quality of this TV, we regret to hear about the intermittent WiFi connection issue you're having. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on the link below to resolve this issue:
https://www.sony.com/electronics/support/articles/00184183
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Picture qualityCons mentioned:Software
Junk Operating System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is absolutely gorgeous but the operating system is absolutely not ready for prime time. It not only is clunky but gets hung up and freezes forcing me to restart my TV. It stutters on streaming also forcing me to restart the TV. Sony should be embarrassed about putting out a product obviously not finished. I don’t recomend buying this TV until they fix the OS. I gave it 2 stars because of the Operating System
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigB,
We sincerely apologize for the frustrating experience you're having with the operating system on your Bravia 3 TV. We're truly sorry that you've encountered these issues.
If you need assistance or would like to troubleshoot these issues, please don't hesitate to contact our technical support team. They're available to help and can be reached visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie
GREAT TV STORE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just Love this TV I am so happy I bought it at Best BUY I was treated verry well the Sales person was verry kind to us I wood recommend Best Buy Store to anyone I am verry happy with there service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyMaster,
Thanks for sharing such a positive experience!
We're glad to know you're enjoying your BRAVIA 3 and are glad to know the sales team was so helpful to find the perfect TV for you—We hope you continue to love it for years to come.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Picture quality
tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for my mom and she is very happy!!! Very clear picture, excellent tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristinaG,
Thank you so much for the 5 stars! We’re so happy that your mom is enjoying her new Sony BRAVIA 3 TV. A clear picture makes all the difference, and it’s great to know that it’s bringing her joy! Thank you for choosing Sony.
Wishing your mom many happy viewing moments! -Maria
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is PERFECT for our bedroom. Was an “open box” and there are NO ISSUES.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendKend, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Cons mentioned:Software
Wait a few months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 of these, and all 3 have the same problem, it will just sit there when you try to open an app. Geek squad came out, and well, if the software is up to date, all you can do is restart it, which he said I should only have to do every 3 months or so. I have to do it every morning! It just gets annoying after a while. Everything else about the TV is great, just the inner workings need help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frustrated,
This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Aside from performing a power reset and updating the TV software, make sure that you have a fast and stable Internet connection. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00108468
If by resetting the TV to factory settings still doesn't resolve the issue, please let us know. You can contact our product support team via phone call or chat through this link so we can provide further assistance:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
You can also email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and this is one of the best ones. I had one before it lasted about 14 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there user977375,
Thank you for your loyalty to Sony and for this fantastic 5-star review! We're thrilled to hear that you consider the K55S30 one of our best and that your previous Sony TV provided you with 14 years of reliable service.
It's our goal to build products that stand the test of time and deliver a high-quality entertainment experience for years to come. Your feedback is a testament to our commitment to durability and quality.
Thanks for choosing Sony, have a wonderful day!
DiegoV
