Customer Ratings & Reviews
- Model:
- K75XR90
- SKU:
- 10187712
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Television
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is very bright and vibrant. The picture and colors are very crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beau, Amazing! We're very happy to hear you like the crisp and vibrant picture quality and colors of your new Sony Bravia 9. Thanks for choosing Sony! -Sam
Stunning picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful tv. Picture is stunning. Typical quality from Sony tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveB, Fantastic! We're thrilled to hear you like the stunning picture and excellent quality of your new Sony Bravia 9. Thanks for choosing Sony! -Sam
So happy with Sony’s latest!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bravia 9 lives up to the hype, amazing picture and sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesC, You've made an excellent choice! We're thrilled to hear you like the amazing picture and sound quality of your Bravia 9. Thanks for choosing Sony! -Sam
Best Large Screen TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large screen with best picture clarity and brightness
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyA, Thank you for your positive feedback! We're thrilled to hear that you are enjoying the large screen and the exceptional picture clarity and brightness of the Bravia 9. Our goal is to provide the best viewing experience, and it's great to know that our product meets your expectations. Thanks for choosing Sony! -Sam
Bravia 9 Master Series
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Amazing. Great Backlight Control and piercing brightness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AAron, That's great! We're delighted to hear you like the great backlight control and excellent brightness level of your Sony Bravia 9. Thanks for choosing Sony! -Sam
Best tv to date made by mankind
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's simply perfect, especially HDR content, just buy and enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SanyaInsolent,
Amazing! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Sony Bravia 9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee that helped us knew the products specs of the brands of TVs we were considering
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark0,
We could not be happier to hear the staff helped you make a solid decision with the Bravia 9! We hope you have amazing movie nights ahead with this advanced piece of tech!
Thanks for choosing Sony.
-Eliab
No more Sony for me!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great but Sony doesn’t play well with others. Sonos Arc sound bar does not say connected and Sony does not interface with Xfinity. Would never buy another Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseL,
Thank you for your feedback on the Sony BRAVIA 9. We are sorry to hear about the connectivity issues you are experiencing with your Sonos Arc and Xfinity service.
The difficulty in getting external devices to stay connected is often related to the CEC (Consumer Electronics Control) feature. We recommend the following steps to resolve these interoperability issues:
1. Perform a Power Reset:
- Turn off the TV and the Sonos Arc.
- Unplug both devices from the power outlet and disconnect the HDMI cord for two minutes.
- Reconnect the HDMI cable, ensuring it connects to the eARC port on both the TV and the soundbar.
- Plug both devices back into the power. Power on the TV first, and then power on the Sonos Arc.
2. Enable BRAVIA Sync:
Using your Sony remote, follow these steps to ensure CEC is properly enabled: Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync Device List > Select Enable
3. Xfinity Connection
If you are using an Xfinity cable box, please ensure it is securely connected via an HDMI cable to the TV.
- If you are not getting a picture, use your TV remote to press the Input button and confirm that you are selecting the correct HDMI input port where the cable box is connected.
- Please also ensure your TV has the latest software update by navigating to: Settings > System > About > System Software Update > Software Update
For more troubleshooting steps, please visit our dedicated support article: https://www.sony.com/electronics/support/articles/00030375
If the issue persists after performing these steps, we highly encourage contacting our dedicated technical support team for direct assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for considering Sony!
Regards,
Dominick
Great on paper, disappointment in actual use.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV, at first glance, has everything I wanted. Contrast levels that rival OLED, without any possibility of burn-in, Google TV powered OS so I finally didn't need an additional separate box, etc. On paper, it was a brilliant idea. But then I got to use it. Not only is the screen not as anti-glare as I hoped, but the processor is underpowered (criminal when spending $4K on a TV). They released an update for it which now messed with inputs and the ability for the TV to see the content coming from HDMI devices without a restart. To make matters worse there are only 2 HDMI 2.1 ports - and one of them is the eARC port, so if you have a high end dolby atmos surround system - you're out of luck on connecting 2 consoles. Overall, I'm disappointed in the cost saving choices on Sony's most premium model, and the now issues has made it an absolute non starter. Extremely disappointed to not have a truly premium option with Google TV built in in the US.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregCP,
We're really sorry if your BRAVIA 7 (K65XR70) didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We greatly appreciate your feedback. We would like to know more information or to give you some suggestions about your TV. If you are interested, you can schedule a one-on-one consultation with our experts here:
• https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
And to check if the TV is working properly, please perform our suggested troubleshooting steps on this Help Guide link:
Self diagnostics - https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html
We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Very satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chris helped us find the right TV and set up delivery for us. Dave was the installer and was very courteous and helpful. All and all we were very satisfied with the sale, delivery and installation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ironhorsetex,
Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV. Thank you for choosing Sony!
-Ralph
INCREDIBLE TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible TV. Debated between this and the Bravia 8 OLED.....Glad I got this one!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LS15,
Thank you so much for your fantastic review of the Bravia 9! We're thrilled to hear that you made the choice to go with our latest model and that you're enjoying your experience.
The Bravia 9 is designed with cutting-edge technology to deliver stunning picture quality and an immersive viewing experience. It's great to know that it exceeded your expectations.
Thank you once again for choosing Sony and happy viewing!
Best regards,
Stephanie
NOT HAPPY WITH BEST BUY CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Sony Bravia 9 TV in an open box that was said to be in excellent condition and it said it included all accessories and parts that come with a new unit. I scheduled a wall install with Geek Squad which took two and a half weeks to get and when they opened the box there was no remote. They could not set the tv up as it has no buttons on the tv to change inputs or enter settings. I tried to call the store I picked it up at but keep getting a call center instead of the store and they said I would have to go back to the store to report the missing remote. Problem is the store is i0 miles one way and if I could talk to the manager on the phone they could order the missing remote and have it sent to me. I don’t think I should have to drive 160 miles to get something that should have been in the box which was supposed to have been checked by the Geek Squad at the store before putting the item for sale as an excellent open box item. I found the remote that is shipped with this model,for purchase online and it will cost me $70.00 to get the OEM remote. I would be happy if Best Buy would apply a $70.00 credit to my card on file or send me a Sony Remote model RMF-TX920U. This makes me regret purchasing an open box unit and leads me to believe even if Best Buy says all essential accessories are included that is not always the case. I think it is poor customer service when you can’t talk to the local store manager and instead are routed to,a call center that has no authority to,correct a bad situation.
I would recommend this to a friendWonderful job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad did a great job. Would have them again. Answered all questions and took the time to do installation correctly.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VirgilW! We're glad you were assisted professionally by your dealer. Enjoy and thanks for choosing Sony. -Craig
Mr
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable commitment and assistance was provided to assist in helping me to determine the perfect wall mount TV for our family room!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisD, Thank you for the positive feedback! We're very happy to hear that you had a great customer service experience. Thanks for choosing Sony! -Sam
Great picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture very bright but contrast is not on oled level
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamH, Thank you for sharing your feedback on your new Sony Bravia 9. We're very happy to hear you like the great picture quality and peak brightness level of your new Sony TV. Adjusting the picture mode to Professional or Cinema for your streaming content ensures optimal viewing experience. If you’re interested you can schedule a one-on-one consultation with our experts here:
https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351
Hope this helps and thanks for choosing Sony! -Sam
Price match guarantee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent that worked on my price match was very knowledgeable and friendly and understood my concerns. Thank you Rod
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodV,
Great! We're glad that you were assisted professionally. You will definitely enjoy the performance of the BRAVIA 9 TV. Thank you for choosing Sony!
-Ralph
Great tv!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Great tv! Great tv! Great tv! Great tv! Great tv!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TrevorB,
Thank you so much for the wonderful 5-star rating on the Sony K75XR90 TV! We are delighted to hear that you are enjoying your experience with it. Thank you for choosing Sony!
Best regards,
Fred
New TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is very nice. It fits really well over the fireplace
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ButchT, That's great! We're very happy to hear that you're enjoying the overall features and performance of your Sony BRAVIA 9 and good to know it fits perfectly over your fireplace. Thanks for choosing Sony! -Sam
Great Television
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television and remote. A little pricey, but worth the extra money to get Sony quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ox35, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Sony Bravia 9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to have this TV in my living room! Johnny was an incredible help figuring out which TV we wanted!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devyn, You've made an excellent choice! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony Bravia 9. And good to know you had an excellent customer service experience. Thanks for choosing Sony! -Sam
