Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 10214354
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Loved for Two Weeks then it was Dead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the Sony Bravia 8 OLED 4k for about 2 weeks and then it just died on us. I turned it off prior to going to bed and then kept hearing clicking noises from the TV like it was trying to reset. I then tried to power it on and it failed. It doesn't turn on at all however there's still the clicking noise like it's trying to reset. I had it on an APC Power Surge protector and every other device powers on but the TV.. So glad we have total membership with BestBuy. They are replacing the TV on Sept 30th and I just bought an AudioQuest PowerQuest 2 power surge protector for the new TV. If this doesn't work, then Sony has some serious issues with this new TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBee,
Thank you for purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV!
We are sorry to hear that the TV is no longer powering on. This is definitely not the experience we'd like you to have. We thank you for performing some troubleshooting steps in order to resolve the problem.
May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Had a minor problem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a minor problem but calling Sony revealed that when you update the TV you must restart it otherwise minor problems may occur. All is well. It's a beautiful TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimW,
Thanks for sharing your 5-star review and experience with the BRAVIA 8. It's unfortunate that you had a minor issue with the TV. We're glad that it was resolved after a restarting the TV. Rest assured that the BRAVIA 8 TV will be worth it! Thank you for choosing Sony!
-Ralph
Best tv ive had
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to upgrade to a bigger size and im absolutely loving the display, anything looks gorgous and this, and the fact its also a google tv is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyN, Awesome! Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the stunning picture quality, the Google TV feature, and the outstanding performance of your BRAVIA 8. We truly appreciate your five-star review and your choice of Sony. - Romeo
Kay Herndon, MSN, RN, CCRN, CEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service. The store staff as well a Greek Squad are awsome.
I would recommend this to a friend77” Sony Oleg tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was very knowledgeable, not to aggressive easy to talk to. Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredS,
We're so glad to hear about your great experience! It's great to know you had a smooth transaction with the outstanding service of the sales person to get this great Bravia 8 TV. We hope you have amazing movie nights ahead!
Thank you for choosing Sony.
-Aldair
Best tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv, deep blacks, great purchase, wont dissapoint
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR, thank you for the fantastic review! We're immensely pleased to hear that you're enjoying your Sony - BRAVIA 8 TV. We're particularly happy that you've noticed the deep blacks, as the BRAVIA 8's OLED technology is designed to deliver incredible contrast and a truly stunning picture quality! We truly appreciate you being part of the Sony family and enjoy every moment with your new TV! Regards, -Dominick
Incredible value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The team you sent to do the installation was amazing. They advised on a wide array of AV options and as a result this is the best buying experience I’ve had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeteF,
Thank you for sharing your experience! We're delighted to hear that the installation team provided such valuable advice and made this the best buying experience for you. It’s wonderful to know you’re enjoying your Sony BRAVIA 8 OLED TV and its incredible value. Thank you for choosing Sony! Enjoy! -Maria
NICE PICTURE!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one month so far and really impressed with the quality of view!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, MACROW! We're delighted to hear that you're impressed with the quality of view on your K77XR80 after your first month. At Sony, we're dedicated to delivering exceptional picture quality and a great viewing experience, so it's wonderful to know the TV is meeting your expectations.
If you have any questions, need tips for getting the most out of your TV, or just want to share more of your experience, please don't hesitate to reach out.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the best for quality. I made a excellent decision by purchasing this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GODWINA,
Thank you for choosing Sony!
It's a true pleasure to hear your positive feedback! We're thrilled that you made an excellent choice with the K77XR80 TV. At Sony, we pride ourselves on delivering exceptional quality, and it's wonderful to know that our efforts resonate with our customers. Thank you for sharing your experience, and we hope you continue to enjoy your new TV!
Best regards,
-Fred
Sony Bravia 8 OLED review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s a five star but my wife says it’s not bright enough so I have to rate it a four star.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, GeorgeS! We're so happy to hear that you think the K-77XR80 deserves a five-star rating. We're also glad to know you and your wife are enjoying the TV, but we're sorry to hear that she feels it's not bright enough.
The XR80 series is designed to deliver a brilliant picture with incredible contrast and a wide color spectrum. There are a few settings you can adjust to increase the brightness to your wife's liking. We recommend exploring the Picture Mode options in the settings menu. You might find that switching to a mode like "Vivid" or adjusting the Brightness and Peak Luminance settings manually can make a big difference.
We appreciate you sharing your valuable feedback, and we're happy to know you are enjoying your TV. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really a great TV! Perfect for both watching movies and playing your games with PS5! I really enjoy this TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Great! We're glad that you like the picture quality of the TV and how it works well with your PS5. Thank you for choosing Sony!
-Ralph
The Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buying Sony - never disappointed! Repeat: Always buying Sony - never disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ISony, thank you so much for your amazing review and continued loyalty! We're absolutely thrilled to hear that the Sony - 77" Class BRAVIA 8 has lived up to everything you hoped for. Your words truly mean a lot. It's feedback like yours that reminds us why we work hard to deliver exceptional quality, innovation, and reliability across every product. Enjoy your new BRAVIA 8 and the brilliant viewing experience it brings! Thank you for trusting Sony. Regards, -Dominick
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is bright and and the processing is amazing. Upscaling is very good if you watch live tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
Perfect! We're glad that you like the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for watch movies or play video games with your friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bernardo,
Thank you for choosing Sony!
We're delighted to know that you're enjoying your BRAVIA TV for movies and gaming with friends and family! The K77XR80 boasts breathtaking picture quality and includes features like Game Mode, which minimizes input lag for a smoother gaming experience. With Google TV, voice control, Chromecast, and AirPlay, it's the ideal choice for all your streaming and gaming desires.
We're thrilled that it's providing you with such an exceptional entertainment experience. Enjoy your TV to the fullest!
Best regards,
-Fred
Sony Bravia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson, Mohammed, was very helpful in our product selection. The installers, John and Jason, were able to connect all our devices to work together.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveS, You've made an excellent choice! We're very happy to you had an amazing shopping and customer service experience. Thanks for choosing Sony! -Sam
Above & Beyond
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony warranty customer service was awful. However, Best Buy stepped in and replaced the TV even though I was a week past the return deadline.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GaryM,
Thanks for sharing your review and experience with the BRAVIA 8 TV. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. Good to know that you were able to get a replacement through your dealer. We hope you'll have a better experience with the replacement TV. Thank you for choosing Sony!
-Ralph
LOVE this TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the Sales person in the store that helped us pick the right tv, to the delivery and in home set up service; it was outstanding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
Great! We're glad that you were assisted professionally. You will definitely enjoy this amazing TV. Thank you for choosing Sony!
-Ralph
Good tv with wonderful features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is good in this price range. Sony always has dependable and quality products. The tv display is great, but lacks in sound quality, definitely need a speaker.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkata,
Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that you like the picture quality of the TV. Your feedback about its sound quality is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date.
Sound quality may vary depending on the source content. Aside from adding a soundbar or audio system, you have the option to adjust the settings of the TV to fine-tune the sound quality depending on your needs. You may find these links helpful:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_02.html
https://www.sony.com/electronics/support/articles/00302857
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Two bad models back to back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a beautiful picture with horrible software issues. Keeps freezing up at random and the only resolve is to unplug t.v. Like come on Sony paying 2,300 for a t.v and issue still can’t be fixed. DO NOT BUY THIS MODEL
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for reaching out, ASTrazor64.
We are incredibly sorry to hear about the freezing issues you've encountered with your BRAVIA 8. We completely understand your frustration—at this price point, you deserve a seamless, premium experience, not the hassle of unplugging your TV.
Since this isn't the standard we aim for, we'd recommend checking for the latest firmware update in the settings menu, as these often contain stability patches. If you've already done that, a Factory Data Reset can often clear out "ghost" software bugs that cause freezing. If the issue persists, please reach out to our support team so we can look into a more permanent resolution for you. We want to get your 77-inch display back to being the centerpiece of your home, minus the stress.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Issues with new TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV a month ago. 2 weeks ago I had a blurry line across the entire bottom of the screen. Turned it off, unplugged and rebooted it. Worked with no problem. Now 2 weeks later, same issue. I need help on what I should do? Can I return it? When you pay this amount for a TV you shouldn’t have this problem. Extremely frustrated.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffB, We apologize for the inconvenience and frustration this issue has caused. To address the problem with the blurry line across the bottom of your screen, we recommend the following these additional steps:
Software Update: Ensure your TV's software is up to date. Sometimes, issues like these can be resolved with the latest firmware updates. REF: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-77xr80/software/00343200
Factory Reset: If the problem persists, try performing a factory reset on your TV. This can often resolve display issues. For factory reset steps, please refer to this link: https://www.sony.com/electronics/support/articles/00159487
If neither of these steps resolves the issue, please contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US for further assistance. They can provide more detailed troubleshooting steps or guide you through the process of repair or replacement if necessary.
Regarding returns, please check the return policy of the retailer where you purchased the TV. Most retailers have a specific return window, and they can provide you with the best guidance on whether a return is possible.
Regards,
Sam
