Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 10314433
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
to a friend
Hardware Issues and Poor Customer ServiceI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. I purchased two of these open-item Sony TVs. The first had freezing issues due to a hardware malfunction, and the exchanged one had the exact same problem. A factory reset did not help. After spending over 5 hours chatting with Sony’s 3-level customer support system, they ultimately denied warranty coverage, claiming it was because I bought the TV at a discount. Best Buy had assured me that Sony’s warranty would apply—this turned out to be completely false. To make matters worse, the day after I returned the first malfunctioning TV, I saw Bestbuy listed it online again as an open item in EXCELLENT condition—at the same location where I returned it (with the tag “act fast, only 1 left”). This entire experience has been a complete nightmare and a huge waste of time. Save yourself the frustration and avoid buying Sony tv or any of those open-box units from Bestbuy. The hardware issues and lack of honest support make it absolutely not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, SLiang,
We are extremely sorry for the inconveniences presented with your BRAVIA TVs. We understand this is not the experience that our customer are meant to go through. We appreciate the feedback and we can pass the comments right to the appropriate department as Sony strives to deliver the best quality products.
Thank you for considering Sony products. Have a nice day
-DiegoV
Kay Herndon, MSN, RN, CCRN, CEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service. The store staff as well a Greek Squad are awsome.
I would recommend this to a friendGreat Bedroom TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect bedroom or darker room TV where extreme screen brightness is not what you’re looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, thanks for sharing your great experience with the Sony - 77" Class BRAVIA 8! The XR Processor in this TV controls over 8 million self-lit pixels to produce accurate real-world colors and it is fantastic to hear this has been an excellent choice for your bedroom! Thank you for trusting Sony. Regards, -Dominick
Beautiful picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, I could never get a TV to look like the displays in the stores but this one was it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuy,
Thanks for sharing your review and experience with the BRAVIA 8. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture- super sleek. Best Buy installation was awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyC,
Perfect! We're thrilled that you like the picture quality and design of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Best tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv, deep blacks, great purchase, wont dissapoint
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR, thank you for the fantastic review! We're immensely pleased to hear that you're enjoying your Sony - BRAVIA 8 TV. We're particularly happy that you've noticed the deep blacks, as the BRAVIA 8's OLED technology is designed to deliver incredible contrast and a truly stunning picture quality! We truly appreciate you being part of the Sony family and enjoy every moment with your new TV! Regards, -Dominick
My best TV ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough...blackest black, awesome picture detail. Only negative: it sometimes comes back on once after it is turned off. Gremlins?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reacher2,
Thanks for sharing your review and experience with the BRAVIA 8. We're glad that you like the picture quality of the TV. It's unfortunate that the TV turns on by itself. For optimum performance, make sure that the software version of the TV is up-to-date. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00032613
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony!
-Ralph
Price match ++
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was delayed because of Hurricane and then no power for 2 weeks. Your delivery side handled everything well. In addition you gave me the dropped price match thing which I really appreciate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkG,
Thanks for sharing your review and experience with the BRAVIA 8 TV. We're glad that delivery was handled professionally. Thank you for choosing Sony!
-Ralph
NICE PICTURE!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one month so far and really impressed with the quality of view!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, MACROW! We're delighted to hear that you're impressed with the quality of view on your K77XR80 after your first month. At Sony, we're dedicated to delivering exceptional picture quality and a great viewing experience, so it's wonderful to know the TV is meeting your expectations.
If you have any questions, need tips for getting the most out of your TV, or just want to share more of your experience, please don't hesitate to reach out.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Watching the world
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing i have purchase in a long time. This will make me so very HAPPY!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, WandaH,
Thank you for the 5-stars rating! We are delighted to hear how much you are loving your Sony BRAVIA TV! Enjoy the amazing picture quality, thanks to Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Amazing TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing. Syncs really well with a PS5 for seamless transition from the Bravia Home Screen to gameplay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerN, thanks for your incredible review, we are so happy that the tv is giving you a great experience so far with gaming, wait until you see those games running at 4K/120fps, with Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM)! We bet you will love it. Best regards. - Dominick
Sony Bravia 8 OLED review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s a five star but my wife says it’s not bright enough so I have to rate it a four star.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, GeorgeS! We're so happy to hear that you think the K-77XR80 deserves a five-star rating. We're also glad to know you and your wife are enjoying the TV, but we're sorry to hear that she feels it's not bright enough.
The XR80 series is designed to deliver a brilliant picture with incredible contrast and a wide color spectrum. There are a few settings you can adjust to increase the brightness to your wife's liking. We recommend exploring the Picture Mode options in the settings menu. You might find that switching to a mode like "Vivid" or adjusting the Brightness and Peak Luminance settings manually can make a big difference.
We appreciate you sharing your valuable feedback, and we're happy to know you are enjoying your TV. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT TV 111111111111111111111111111111111111111111111111111111111111111111111111
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG. Thanks for your kind words!. Your satisfaction means a lot to us, and we appreciate you taking the time to share your positive experience. Thanks for choosing Sony. -Milton
Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is the best for quality. I made a excellent decision by purchasing this TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GODWINA,
Thank you for choosing Sony!
It's a true pleasure to hear your positive feedback! We're thrilled that you made an excellent choice with the K77XR80 TV. At Sony, we pride ourselves on delivering exceptional quality, and it's wonderful to know that our efforts resonate with our customers. Thank you for sharing your experience, and we hope you continue to enjoy your new TV!
Best regards,
-Fred
Best tv ive had
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to upgrade to a bigger size and im absolutely loving the display, anything looks gorgous and this, and the fact its also a google tv is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyN, Awesome! Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the stunning picture quality, the Google TV feature, and the outstanding performance of your BRAVIA 8. We truly appreciate your five-star review and your choice of Sony. - Romeo
77” Sony Oleg tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was very knowledgeable, not to aggressive easy to talk to. Very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredS,
We're so glad to hear about your great experience! It's great to know you had a smooth transaction with the outstanding service of the sales person to get this great Bravia 8 TV. We hope you have amazing movie nights ahead!
Thank you for choosing Sony.
-Aldair
Had a minor problem.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a minor problem but calling Sony revealed that when you update the TV you must restart it otherwise minor problems may occur. All is well. It's a beautiful TV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimW,
Thanks for sharing your 5-star review and experience with the BRAVIA 8. It's unfortunate that you had a minor issue with the TV. We're glad that it was resolved after a restarting the TV. Rest assured that the BRAVIA 8 TV will be worth it! Thank you for choosing Sony!
-Ralph
Newest Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sales service . I installers were knowledgeable and very polite. The new 77 inch TV is the best item we have ever had for Christmas. Thank you Best Buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveK,
You made the right choice! We're glad that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
The Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always buying Sony - never disappointed! Repeat: Always buying Sony - never disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ISony, thank you so much for your amazing review and continued loyalty! We're absolutely thrilled to hear that the Sony - 77" Class BRAVIA 8 has lived up to everything you hoped for. Your words truly mean a lot. It's feedback like yours that reminds us why we work hard to deliver exceptional quality, innovation, and reliability across every product. Enjoy your new BRAVIA 8 and the brilliant viewing experience it brings! Thank you for trusting Sony. Regards, -Dominick
Loved for Two Weeks then it was Dead
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the Sony Bravia 8 OLED 4k for about 2 weeks and then it just died on us. I turned it off prior to going to bed and then kept hearing clicking noises from the TV like it was trying to reset. I then tried to power it on and it failed. It doesn't turn on at all however there's still the clicking noise like it's trying to reset. I had it on an APC Power Surge protector and every other device powers on but the TV.. So glad we have total membership with BestBuy. They are replacing the TV on Sept 30th and I just bought an AudioQuest PowerQuest 2 power surge protector for the new TV. If this doesn't work, then Sony has some serious issues with this new TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBee,
Thank you for purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV!
We are sorry to hear that the TV is no longer powering on. This is definitely not the experience we'd like you to have. We thank you for performing some troubleshooting steps in order to resolve the problem.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 8
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin