Customer Ratings & Reviews
- Model:
- K77XR80
- SKU:
- 6578574
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 77" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024) highly for its exceptional picture quality and vibrant colors. Users find the TV very easy to set up. Some customers have expressed concerns regarding connectivity, specifically mentioning HDMI ports.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with how I was treated, price and installation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, Thank you for sharing your outstanding shopping experience with us. We are delighted to hear that the installation of your new BRAVIA 8 OLED 4K Ultra HD Smart Google TV went smoothly and that you are enjoying its features and capabilities. It's great to know that you were assisted professionally. We always strive to deliver the best picture and sound quality with our TVs. Thank you for choosing Sony! -Jess
Great picture quality, great operating system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched to sony from LG and Samsung, never going back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
You made the right choice upgrading to the Sony BRAVIA 8! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV But wished we had purchased anywhere else but Best Buy Very poor customer service both in store on phone and installation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DianeD, Thanks for sharing your experience. While we're glad you like your new TV, we're sad to hear that you haven't got the best service from your dealer. You may reach out to our support team should you need assistance. Enjoy and thanks for choosing Sony. -Craig
A Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and no regrets! I have to put more words.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleG,
You made the right choice! We're glad that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Terrible services
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with the recent installation experience at my home. The installation team was unprofessional, disrespectful, and made my wife feel unsafe while I was not home. That alone is completely unacceptable. When I tried speaking with one of the installers over the phone, he repeatedly interrupted me and dismissed my concerns, stating he had “been doing this for 20 years.” He then confronted my wife with, “Do you know what I do? No, you don’t,” which was inappropriate, intimidating, and completely unprofessional. No customer should ever feel unsafe or disrespected in their own home—especially by a company they trusted to provide a professional service. Given this experience, I expect some form of compensation or resolution from Best Buy. If this is not addressed promptly, I will be returning the TV and all accompanying accessories.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv no complaints …………………………………………………………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mantilla,
Awesome! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Best tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new tv best purchase Thanks to the Best Buy adviser
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BereniceP,
You made the right choice! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
Love the TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thomas Ford was great. TV is amazing and all is good! Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, Thank you for the 5 stars! We're delighted to know that you are loving your amazing Sony BRAVIA 8 TV. Thank you for choosing Sony, and we hope you enjoy more incredible moments with your Sony TV! - Maria
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service & product. I am very pleased with our purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JNUN,
You made the right choice! We're thrilled that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Sony Bravia 8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, I love Sony and definitely recommend it to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikei,
You made the right choice! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
Sony 77" OLED
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent OLED TV with a great upscaling processor.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimE, Thank you for your positive feedback on our Bravia 8 OLED TV! We're thrilled to hear that you are enjoying the excellent picture quality and the great upscaling processor. Thanks for choosing Sony! -Sam
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV I guess, picture is not worth the difference I paid. Probably could have bought a TV with as good a picture for a lot less.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
Thanks so much for sharing your feedback about the BRAVIA 8. We're sorry to hear that the picture quality hasn’t quite matched up to your expectations.
BRAVIA 8 is designed to deliver sharp images, vibrant color and smart features to make watching just about anything simple and enjoyable. That said, we know it’s important that you feel the value is there.
If there’s anything we can help out with; tips to tweak the picture settings or more info about what might improve your viewing experience, our support team is always here for you. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products. We truly appreciate you taking the time to let us know how you feel.
Sincerely,
Estefany
Do not trust Best Buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this TV now for 6 months and already Best Buy has been out three times to service it. The last guy had issues and during his time at my house, he started talking about how he felt the "mother board" was not working properly. Exactly one month after he left, my TV stopped working. I called Best Buy and did all the proper things on my part but the Geek Squad told me it is not their issue but Sony's and I need to call Sony. Sony now tells me my mother board is out and it could be months before they can repair it due to it being on back order. Who pays $4000 for a TV and sound bar and in 6 months have it go out and be told it could take months to repair? I was sold a defective TV, period.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TonyN,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your K77XR80 TV and the service process. This is certainly not the experience we want for our customers.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at [email protected]. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Pros mentioned:Picture quality
From Rags to Riches
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a poor rating because my first purchase was a lemon and returned with no question. Home Depot did the right thing after numerous communications with Sony direct. My second purchase of the same TV was flawless and the picture is unbelievable. Thanks Best Buy for exceeding my expectations. I subsequently purchased a 65 in. TV for our lower level
I would recommend this to a friend OK- not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for 6 weeks and the picture is so dark- we have messed with all million of the settings and it’s just OK. Sport streaming isnt very good and the apps feeeze and close out of nowhere. Returning this to stay in the samsung family. Not worth thr price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alid,
We regret to hear that you are not satisfied with the picture quality of the TV. Sony's commitment to customer satisfaction is our top priority.
For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending your needs. You may find these links helpful:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Sony Bravia 8 Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonny Bravia 8 has rebooted by itself several times while we are watching a show. Working with Sony tech support. Disappointed with the TV. Hardly a good customer experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, EdwardB.
We are truly sorry to hear that your BRAVIA 8 television has rebooted by itself several times while you were watching. We understand how frustrating this is, and we sincerely apologize that this is hindering the seamless customer experience we strive to deliver.
We are glad to hear you are already working with our Tech Support team. They are equipped to guide you through specific troubleshooting steps, such as performing a factory reset or checking for the latest stability firmware, which often resolves unexpected restart issues.
We are committed to helping you resolve this and regret that the product has not met your expectations for reliability.
Best regards, Gus, Sony Social Media Team
Great picture without paying the A95L price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great OLED TV, I wish it was a little brighter, but for people that don’t have a lot of windows may be perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leopr,
Thanks for sharing your review and experience with the BRAVIA 8. Your feedback about its brightness is greatly appreciated. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality to your needs. You may find this link helpful:
https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
-Ralph
Streaming Problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy Sony if you are going to use Directv streaming. There is a compatibility problem between the Sony and the Google Gemini that Sony uses. There is no fix and neither company is working on it. The TV will reboot everytime you turn it on and that is a real Pain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Billil70,
We regret to hear that you are not satisfied with the TV. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the TV is up-to-date.
For app related issues, please refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00108468
Resetting the TV to factory settings may also help resolve those issues including the rebooting issue. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00159487
Hope this helps. If still not resolved or you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Bravia review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not quite as vibrant as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldM, Thank you for sharing your feedback on your Sony BRAVIA 8. We understand how important it is to have a vibrant and excellent viewing experience. The Sony BRAVIA 8 has various picture settings that can be adjusted to suit different lighting conditions and preferences. You can do this by navigating to the settings menu on your TV and selecting the picture mode that best suits your viewing environment. Additionally, you can manually adjust the brightness, contrast, and other picture settings to achieve a more comfortable viewing experience.
For more details, please refer to this link:
https://www.sony.com/electronics/support/articles/00190409
Hope this helps and thanks for choosing Sony! -Sam
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest issue is the brightness of the picture. Not worth the extra money I paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Applewatch, we're truly sorry to hear you're not satisfied with your BRAVIA 8 TV. We understand how important picture quality is. We've noted your feedback regarding the brightness of the television. Your input is invaluable as we continuously strive to improve our products.
If you require any assistance with your television or would like to explore potential solutions to optimize your picture settings, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products and for your feedback.
Best regards,
Estefany
