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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 7,923 reviews
  • Rated 5 out of 5 stars

    Set up and installation of TV sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave and Spencer brought in the sound bar package, unpacked it and proceeded to connect and start it up. They were technically very proficient and equally important they were very personable and conscientious. Going above and beyond their task they reset all three control devises to one and noting that the picture was not the best it could be, voluntarily made the needed adjustments. We could not ask for a better experience from two very professional technicians. If you need technical service and have these two gentlemen provide the service I am totally convinced you will be extremely happy. Paul G Jucha

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and hooked up my tv and sound system. They did an amazing job and explained everything and how it worked to my husband and me. Very happy we had this done, now we can use our awesome sound system and know what we are doing!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Always go with geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was extremely professional. They were extremely knowledgeable about the items that I had purchased and set them up perfect. Extremely pleased with their service and will use them for all of my large purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad tech was excellant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech that came to our home was very knowledgeable and showed us everything we asked him to. We know how to use it very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up the sound system very quickly and efficiently. They were very helpful in making sure we knew everything we need to know for great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    the service was fast and complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were very friendly and knew their stuff.i will recommend to my friends and family. thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek team was great Knowledgeable guys and worked fast and efficient I liked buying the yearly service because I had a lot of electronics that needed to be installed over a years period and became a great value for me Proffionally installed items makes a big difference

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad staff came to mount the tv. They were knowledgeable and courteous to answer my questions and offer future support if needed. They also followed my PPE request for COVID protection. Kudos for that!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job of setting up the sound bar and helping us get used to using it. The remote is very good and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the in-home service twice because the pieces we ordered came at two different times. The installers were excellent. They were patient and answered all our questions of which there were many.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geeks are Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV and needed a soundbar to go with it. The Geeks came in and set both up for us. The sound is great out of the soundbar, and we use the same remote as the TV to control it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job . They were fast , personable and did not make a mess

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up home theater excellently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team quickly and professionally set up my home theater system. Explained how it was set up and we had good, productive talk about the status of the older receiver. I now know what my options are concerning what I could do to upgrade if I choose to do so. Great team!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geeks are the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech connected new sound bar to our new tv. He was knowledgeable, very careful with our belongings , when he repositioned our Tv table. He was Friendly & took the time to show me how it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality setup service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had an LG soundbar, but was still not totally certain of the best method of setting it up. These guys did a great job and the sound is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service and recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv became disconnected from the cable. Once connected the sub woofer would not activate. The tech was unable to fix the issue and recommended that I purchase another sound bar. I was not charged. I replaced the sound bar and also purchased rear speakers which have added a new demension to the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD was perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came mounted my sound bar to the TV and showed me how to work everything. She was great at it as well. Hope to get her again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My installation team is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, I am devoted to Samsung products. My install team is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted. Quickly and explained all. Soundbar installed and sounded great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

    I would recommend this to a friend
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