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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 46 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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76%would recommend to a friend

Customers are saying

Customers have good things to say about the AllSecure 4K Wireless Security System's sharp and crisp 4K video quality, excellent night vision capabilities, and ease of installation and use. Many appreciate the local storage feature, eliminating monthly fees and providing control over video storage. However, some users experienced connectivity issues, particularly with cameras positioned farther from the base station. The battery life, while generally satisfactory for most, varied depending on usage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-46 of 46 reviews
  • Pros mentioned:
    Night vision
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Pretty good!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann has done a pretty good job with this security camera setup. Once I got these out of the box, I got to setting it up. It was pretty simple to do. I secured all the mounts to each camera and then brought them outside. I mounted one on the back corner of my home, one on the front corner of my home and one inside facing the front door. Mounting them was very easy and it took just a minute for each camera. Once mounted where I wanted them, I got the base setup and then downloaded the app. I followed the instructions and within no time, I had the camera running and synced with my phone app. The fact that these are actually wireless and don't need a power cord for each camera is awesome. It makes using this system very simple. On the app, I adjusted all my settings and brought up the feeds for each camera. The picture quality is very very good. I'm impressed for how sharp the picture is for a system at this price point. That makes me happy. These have some cool features like heat sensing, motion sensing, 2 way audio and night vision. The heat sensing feature is pretty cool but I did notice that it doesn't always work. I hope that improves but it's still a cool feature. The motion sensing works very well and is instant as soon as it senses anything. And, of course, the night vision is great. It provides a clear image and the transition when switching from night to day or day to night. That's great as my older set had issues when going from one or the other. Finally, the two way audio is pretty good. I don't really seem to need it much but it does seem like it will come in handy. Overall, I am pretty happy with this camera system. Thanks Swann!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Helllo bigshayn87,

      Thank you for taking the time to share your experience with the Allsecure 4K system. We are glad to hear you find value in the product. You can reach our support team with any questions by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      For real-time support, check the numbers below:
      1. USA & Canada: 1800 627 2799
      2. Australia: 1800 788 210
      3. United Kingdom: 0808 168 9031

      Your feedback is important to us.
      LV-Swann Team Swann

  • Pros mentioned:
    Camera quality, Night vision
    Tech Insider Network Member

    Rated 5 out of 5 stars

    This is one fantastic camera. you can't go wrong.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One thing about this camera is the fantasticl video quality. This camera is crystal clear with the 4 k Ultra Hd resolution. Many cameras you struggle to see at night but this night vision is amazing. The night vision on these cameras go as far as 65 feet and it also shows in color. This camera is equipped with speakers, a siren and heat sensor. This camera is waterproof so when and if it is exposed to the element, you don't have to worry about it being able to perform. This camera is equipped with a USB cable and the batteries are rechargeable. This camera will inform you if the batteries are low or if you have a low signal strength. battery life depends on if this is in a high traffic area so it it is getting a lot of usage, you may need to charge al little more often. I love this because you can buy extra cameras to go with this if originally the 3 are not enough. if you are going to purchase this camera you will not go wrong. It has so many wonderful features and with the high definition quality, you can make sure you family is safe all year round.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Sanman,

      Thank you for sharing your 5-star review! We appreciate your detailed and honest feedback. Should you need assistance in the future please contact our support team for assistance.
      For real-time support, check the numbers below:
      1. USA & Canada: 1800 627 2799
      2. Australia: 1800 788 210
      3. United Kingdom: 0808 168 9031

      Your feedback is important to us.
      LV-Swann Team Swann

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good for General Camera Security

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Swann 4K Wireless Security system is good for general use, but might not be what is needed for more strict applications. The features are good with the 2 way audio, siren, light and email alert system. The base comes with a 64GB micro sd card that is capable of recording up to 195 hours of footage. The sd card can be swapped out for a larger card, and can probably hold a 1TB card, but I was unable to find specifics on this. The base also houses an extra battery pack for the cameras that doubles as emergency power to the base if the power is cut. When plugged in the base keeps the spare battery charged all the time for a quick swap out of a dead camera battery. Luckily the batteries will die most likely at different times because of the amount of times each camera is triggered. I had one camera facing the street that died in 2 days because I did not set the camera angle to avoid the passing traffic, nor did I set up a trigger zone in the settings for that camera to only be triggered if an object enters the designated area of the cameras view. The other cameras are still over 90% full because they were not being constantly triggered.  The cameras can record at up to 4K resolution, but to be honest it still doesn't have the clarity of what you'd expect to see from a 4K video. Don't get me wrong, it's much better than a lot of other security cameras. You can at least make out some license plates if the vehicle is within 20 to maybe 25 ft from the camera. Facial features are also very good within that distance, but start to fade a bit past that. It would still be easy to get a general description as far as build, height, color of hair and stuff like that if needed for a police report. The base can be hooked up to any monitor or TV with an HDMI cable. You can even download the app and keep an eye on everything remotely through your phone. The app works pretty good most of the time, although it is a bit buggy in that one of my cameras is frequently showing no feed. Like I said, this system is a pretty good deterrent, but lacks some features that others might need. The cameras only record at up to 15fps, so that means anyone or anything moving very fast might not be recorded or you might only get a few partial clips of the object. You also can not constantly live stream any or all of the cameras as they are battery powered. To conserve battery life they will automatically shutdown after 10 to 30 seconds of live viewing, and then you will have to click on the play button again to continue watching. Unless there are objects triggering the camera to stay on.  These cameras also only record "events" and do not offer a continuous timeline of recordings to be able to go back to, if you need to see for example, what car was parked in front of your house at 2pm on a Saturday, you will not be able to see this unless an "event" happened to be triggered at that time. You can review all of the "events" recorded on any channel at any day for at least the past few weeks (this depends on the size of the SD card you are using. A larger card will allow more recordings.) Setup was very easy. There is a paper template to use for drilling the holes for the base of the camera stand. Once the base is screwed to the wall or object, all you have to do is screw the rest of the stand onto the base, you can do this by hand. Because there are no wires and the cameras pretty much self sync with the base unit, set up only takes minutes. The toughest part is figuring out where to put these so you can get back to them easily enough to change out the batteries but not too easy so as anyone else can mess with them.  Overall, this is a good plug and play system that will alert you of most intruders and can be set to startle anyone as a combined alarm system when a camera is triggered. The video quality is good enough to see what is going on during the day or night, and will definitely help to secure your home.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Aaronxx7,

      We are glad you are happy with your most recent purchase of our AllSecure 4K Swann System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature clear video, sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. For further assistance, please visit our support page or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV - Swann Team Swann

  • Pros mentioned:
    Camera quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Overall good but can't make up for setup :-(

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the system does exactly what it’s supposed to do but the setup and the instructions just about made me pitch this system. Setup – the only instructions I could find in the box were to add the camera(s) to the system, but nothing on how to set up the system. I’ll use the QR code on the box to take me to the system – the link is invalid. So I used the app to set the system up like other Swann security products I have used -No that doesn't work either – Now I’m getting pretty frustrated and after a YouTube search and a Google search back to the Swann site I was able to find the setup instructions for this particular system. The only way to set it up is to use a dedicated monitor or TV via the HDMI cable (supplied in the box). That would have been nice to know before I spent 2.5 hours trying other ways – like some instructions in the box maybe. After I got it hooked up to the monitor it was pretty smooth – the system I have has 3 cameras and it took about 30 mins to get everything up and running correctly. Functionality – the cameras provide a very sharp and clear image in both day and night modes. I did have a little problem with the distance (probably 20-25 yards from the base) of one of the cameras caused a bit of choppiness in the video however moved it about 10 ft closer and was able to overcome that. Once it was set up I used both my phone and tablet to monitor, you can use the TV/monitor to view however after setup I didn’t take the time to move the system and reconnect. If you have the system near your tv might be nice to hook it up if you have an open HDMI slot. Battery life – as for the batter life of the camera it seems to be about what I get from others – one camera was in a high-traffic area and the battery drain was fairly quick – fortunately, you can swap the battery with the one in the base station so keep a charged battery is not really a problem. Notification – the notification time to my iPhone seems to be pretty good – slightly faster than the G cameras I have in a side-by-side comparison Overall I would give this a 4+ star rating however the pain of getting it set up left me a bit tainted so I will only give it three stars.

    • Brand response from Swann
      Posted .

      Hello BigA,

      Thank you for sharing your feedback. We are happy to learn you find value in your new system. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. Please know you can find and download a complete operators manual for your system on our support page. Swann manuals are easy to read and provide instructions for every step of the way. A complete operator's manual for this product is available on the product's page. Once there, scroll down to the bottom of the page, and download the manual under the Downloads section. For further assistance, please visit our support page or contact us over the phone.

      https://support.swann.com/s/

      Please let us know how we may further assist you.
      LV - Swann Team Swann

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A solid entry by Swann into a very crowded space.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann has been a major player in security cameras for the longest time so I was excited to get to try this new system out and it didn't disappoint - Swann truly has a winner on their hands! Pros: - The camera's batteries are rechargeable and replaceable which allows you to maximize the life of the cameras and not contribute to e-waste. - Motion detection is enhanced by offering heat detection for people and cars to reduce false alerts. - IP66 weather rating is above the "standard" IP65 rating many manufactures go with. - FREE local and cloud storage. A 64GB SD is included. - The physical installation of the cameras is super easy. I'm by no means a handy man, but I was able to knock this out fairly quickly and to be honest, I spent more time tinkering around with the settings in the mobile app. - Siren/two-way speaker to deter potential threats or to talk to people when you're not home (bonus you can also choose from pre-selected messages). - The Hub is pretty cool - not only does it have an HDMI for easy connectivity directly to a monitor or TV, but it also has a bay hidden on the back to charge the batteries for the cameras (one extra battery is included) as well as a mouse. There's also a USB port to directly copy event clips to - i.e. if you need to provide a copy of an event or set of events for law enforcement. Areas for Improvement - Support for higher capacity microSD's. Current cap is 128GB -- ideally a higher cap of say 512GB or 1TB would seem more ideal for 4k recording. - Manufacturers should be using USB-C to USB-C instead of the aging USB-C to USB-A cables (this has more to do with I have USB-C bricks all over the house but as USB-A has phased out I've gotten rid of most of these bricks) and if I'm not mistaken, USB-A also charges slower. - Support Network Attached Storages (NAS) or cloud services outside of just DropBox (e.g. OneDrive, iCloud Drive). - Come out with a cradle that allows you to charge 3 batteries at a time. This would ensure you always have a battery ready to go when the battery on any given camera inevitably needs to be charged. Other Considerations/Recommendations - Batteries drain somewhat quickly with regular activity/recording. This can be mitigated by purchasing the Outdoor Solar Panels which come in a 3-pack for $99.99. - There is an optional subscription which runs $9.99/month or $99.99/year. This gives you smart alerts (i.e. can detect packages and vehicles based off of shape in addition to pets); rich notifications or images included with the mobile alert instead of just text; 60 days fo rolling cloud storage vs. the standard up to 7 days; replacement of stolen devices free of charge with police report and it also extends the warranty on the equipment to 36 months. Be aware, that you only have 6 months to purchase this "Secure+" plan WITH the warranty extension - after that you get all the benefits sans. It's also important to note that the coverage date (even with extension) is always from the original purchase date so the best value (if you're going to do it) is to purchase it as close to that date as possible.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Thank you for taking the time to leave such an honest & detailed review Gadgeteer, we're delighted to hear about your positive experience with the AllSecure4K system. As you mentioned, adding solar panels can come in handy for many users. Please know this system is durable and designed to last for many years. We will continue to launch updates to the firmware and application to help further improve your experience. We hope you continue to enjoy all of the features this system has to offer. For further assistance, please visit our support page or contact us over the phone.

      https://support.swann.com/s/
      For real-time support, check the number below.

      1. USA & Canada: 1800 627 2799
      2. Australia: 1800 788 210
      3. United Kingdom: 0808 168 9031

      Your feedback is important to us.
      LV-Swann Team Swann

  • Tech Insider Network Member

    Rated 1 out of 5 stars

    Inconsistent Connectivity & 4K - Dealbreaker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used wireless security cameras for years to monitor my home and property. They’re fantastic for an extra sense of security or just to check on the pets or even the weather while away from home. This Swann AllSecure4K+ is however my first 4K system and I was excited to try it. In the box you get 3 wireless cameras, 3 outdoor mounts, 4 batteries, AllSecure4K Hub, 64GB micro SD card, power adapter, usb charging cable, Ethernet cable, HDMI cable, mouse, Swann security stickers, and instructions. The inclusion of an HDMI cable and mouse were my first indications that this security system was different from others I’ve owned. Moving onto setup this became quickly apparent. In the 3 part instruction manual you’re first directed to hook up the hub/NVR to a monitor or TV via hdmi and so you need the mouse to navigate. All other systems I’ve owned simply utilized an app to setup the devices. I personally found the Swann setup a less efficient and less advanced approach. Ultimately you just pop the batteries in the cams, connect the NVR to a monitor or TV, connect it to the internet via ethernet, and the cams paired with the NVR automatically. You do need to setup a Swann account too. The interface of the NVR is quite confusing to navigate and I’m unsure why anyone would bother with it when there’s also an app for your phone. Only problem with the Swann app is that it has fewer features than the NVR settings which was just another big negative for me. I do love that a fourth battery is included which you insert into the back of the NVR to charge. It stays here for when one of your cam batteries loses it charge so you can quickly swap it with the fresh battery. The NVR battery also acts as a backup power for the NVR if it loses electricity. Very nice feature. I was however a bit confused as to why the NVR is so large. It houses a battery and a micro SD card and I’m assuming some wireless antennas. It just seems large and unsightly for what it does. Once setup, I wanted to check out the video quality since these are 4K cameras. I was very impressed with crisp and detailed video. I initially tested the cameras indoors but planned on moving them outside. Night vision was excellent on the cameras. My next move was to set them up outdoors. I used the included mounts and selected 3 spots around the exterior of my home. Once in place I noticed connectivity issues with the cameras where Live View within the app would hang for extended periods of time while displaying a “opening secure connection” notification. Then I would often get a notification stating “live view from device has stopped”. Oddly I could switch to another device and live view would work instantly for the exact same camera. Very frustrating. I was excited to have 4K video coverage of my property but I quickly discovered a deal breaking issue here as well. It seemed to me that the video quality seemed somewhat less crisp once I moved that cameras outside. I recorded a clip from outside and discovered that video was now in 1080 and not 4K. I moved the same cam inside and recorded another clip which was now 4K. When this camera was outside it was only about 20 feet from the NVR but it was apparent that connectivity was insufficient and so Swann downgrades video quality to 1080. It seems these cams are 4K only if very close to the NVR and so very disappointing indeed. Ultimately I found that the Swann AllSecure4K+ just does not measure up to the competition.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello PG460,

      We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your Swann Security App id as well as internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.

      https://support.swann.com/s/

      Your feedback is important to us.
      LV-Swann Team Swann

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