Customer Ratings & Reviews
- Model:
- SWIFI-BUDDY-GL
- SKU:
- 6494928
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers find value in the Swann Smart WiFi Video Doorbell's ease of use and excellent video quality, praising its clear picture and wide viewing angle. The straightforward setup process is also frequently highlighted as a positive aspect. However, some users express concerns regarding the battery life, reporting that it requires relatively frequent recharging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Swann Buddy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I do not give this doorbell a 5 rating is because of its clunky size. This I’m sure is because of the battery. Need a larger casing so your not dismounting your doorbell all the time to charge. Set up is very easy download the app scan the QR code and your on your way. Two things to watch out for. One is that it only works on a 2.4ghz WiFi. Second is don’t mount the cradle before viewing the camera output and height. Use double sided tape or have someone assist.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Battery life
Great camera with door chime
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it. Easy to install. Hard wired it no need for replacing batteries.
I would recommend this to a friendBrand response from Swann
Posted .Hello VinDawg,
Thank you for reaching out to us and sharing your positive feedback on our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:View angleCons mentioned:Battery life
Design Needs Improvement- Short Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with the hope of replacing the eufy doorbells and making a seamless transition. I was in for a surprise, the installation was easy, setting up the device was easy but the functionality is where this was lacking. The charge only lasts 3-4 days tops, if you keep the motion sensor at the lowest setting it still eats away at the battery with all the phantom alerts. The other option is to turn off the motion sensor which defeats the purpose og buying a security doorbell. The other issue is the doorbell chime included has only 2 volume options that are adjustable thru the app only. The doorbell chimes are small, battery operated instead of plug-in and make placement difficult since they need to be in a space the small speakers can be heard in the living space. The other issue is i purchased 2 doorbells for the front and rear door, well guess what, you cant pair 2 doorbells to one chime. SO you need to have both doorbell chimes next to each other which is not convenient or nice to look at.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello veritech13,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. The unit sleeps when there's none of the above on the first 2 things mentioned is happening while repositioning the camera or your router so they can have a stronger signal will help the camera last longer. Your detailed review gives us more insight into the areas where we could use some improvement. Long term our support team will continue to launch updates to the firmware and application that will help further improve your experience. If you have not already, please reach out to a member of our support team to help look further into the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and will be shared with the rest of our product development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Battery life
Mask does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. My only complaint is that it picks up all the motion outdoors. I live on a busy street and in front of the train tracks so it goes off with all cars and the train. I have put a mask on those areas but it’s still going off and draining my battery. One day and 12% of battery life was already used
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello KarinA,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Battery life
Great video, very poor battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know if I got a faulty doorbell, but I have everything on the lowest settings and the battery drains every three weeks. Considering this is a rental property is very difficult for me to knock on the door and say hey I’m here to recharge the front doorbell. I have called Swan to no avail, they said it was my settings however I have it on all the lowest settings possible without even being able to view the camera which is why I got it in the first place.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Maxbird,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - SwannBuddy Wireless 1080p Full HD Video Doorbell. Frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. The unit sleeps when there's none of the above on the first 2 things mentioned happening while repositioning the camera or your router so they can have a stronger signal that will help the camera last longer. We would recommend looking into our Xtreem Wireless Battery Camera. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support