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Customer reviews

Rating 4.3 out of 5 stars with 145 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.3 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 145 reviews
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good but software issues and microphone was flimsy

    I would recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Zachary! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    headset!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset for the price. ten out of ten would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is so great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so great I loved it so much 10/10 would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New favorite headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a lightweight headset with natural sounds that are crisp. Recently using planner IEMs as well as overheads and have been reaching for the Atlas air. If you’re in the market and want a bang for your buck, then this is definitely it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first pair wouldn't pair with the transmitter and the second pair would randomly drop sound and I would have to restart pc to get them to work again. Tried 2 pair and both didn't work. Go with corsair or steel series.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jim! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Woks wonders when playing the game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best open back wireless headphone for gaming, period.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound but very uncomfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them on for an hour and they gave me a headache and made my ears hurts for an hour after. The ear cups are round and I still don’t understand why all headphones don’t come with oval cups like the human ear is actually shaped. Ear cup material is very scratchy and left the surrounding area irradiated. I have a bread so that may vary if clean shaven. The rest of it just felt very cheap. I’m sure the profit margin on these is massive for Turtle Beach by using the plastic they did. I wouldn’t trust dropping these on anything harder than carpet more than once. I didn’t even bother trying the mic. I wanted to like these so much being that they’re the first wireless open backs but I just can’t recommend them to anyone. They’re being returned and I’ll be waiting for someone like HyperX or Logitech to make one that’s actually wearable.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      Thank you for the feedback regarding your experience with the Turtle Beach Atlas Air, we are sorry to see that it was not to your liking, and it will certainly be taken into consideration.

      Due to the wide variations in head/ear sizes and shapes, it's not possible to design a one-size-fits-all headset that will fit absolutely 100% of all users. However, we consistently provide a comfortable fit for the overwhelming majority of our customers. Please bear in mind that our headsets will break in over time, which should result in a better fit after you've used it for a while.

      Additionally, our products are designed to endure everyday use and are supported by our manufacturer's warranty.

      While we are sorry to see that you did not get around to using the removable, flip-to-mute microphone with high-bandwidth sampling rates, please know the uni-directional design and an included windscreen ensures minimal background noise and distortion for the clearest comms possible.

      In the future, if you have any questions or concerns, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Rated 2 out of 5 stars

    Disappointed by Turtle Beach again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed in the Stealth Pro headset when it initially released. Was heavy, tight and would not connect to the app. However, I heard TB was coming out with an open back wireless headset, which on paper, had everything I could ever want. Reviewers on YouTube were praising it left and right. So, I decided to give them another shot. Boy what a mistake. For starters, the comfort is mediocre at best. Round small earcups cause fatigue very quickly for me. It also took me forever to get this thing set up in the software. I finally got it stable, but now, there is a constant beeping sound. Messing with the EQ causes the headset to disconnect. I am only giving this 2 stars because the materials of the headset seem nice. But all in all, I would not recommend this headset at all.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello John! We are sorry to hear about the experience you've had with your Turtle Beach Atlas Air Headset, it's not at all what we would expect. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 5 out of 5 stars

    Bought for my son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son says these headphones are great and work very well with his PS5

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Extremely light headphones that’s fun to use.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing, the design and the weight of the headphones are great. They feel light and comfortable upon the ears, the headband feels great contouring your head. The Atlas does a great job replicating voice. The sounds were crystal clear and you can hear your team’s nice and loud. The mic provided is a good boom mic to use. There is a volume knob on the left ear cup that’s actually nice to use. It’s a physical volume knob that’s easy to turn. Once you place your hand on your left ear cup it’s so much better than using buttons. This is very innovative to the headphones, this allow you to change the volume Quickly. There is an app that you must download to use on your phone. It links up through Bluetooth very easily. The setup was extremely quick. I had no issues with the headphones so far and I’ve been using them for about a week or so. I love the design of the headphones and they are very light to use. Turtle Beach made amazing headphones, it’s not much to say other than The battery life is truly amazing and I have not ran out of battery yet. Overall, these are some good headphones that you should be super satisfied with. 5/5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best for gaming!! My bf loves them so muchhh .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not wireless for XBOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title says they are wireless and when purchased it listed xbox being one of the platforms as being wireless for.....they are not

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Jay! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Rated 1 out of 5 stars

    Really disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really hyped about the headphones. Ive been waiting for a proper wireless ipen back headphones, but these aren't the ones. Firstly they boasted the quality of the mic but its subpar. Has that boxy sound to them. I wa expecting Blackshark V2 level of mic quality. The sound is okay nothing special honestly. The app is horrendous very little in terms of really fine tuning the sound and mic. I had to return the headphones and get my money back. Do yourself a favor and just go with the Razer Blackshark V2 headphones. Or the hyperx cloud alpha wireless headphones. Also one last thing even tho the headphones are super light, they were uncomfortable at leasr for me.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello! We are sorry to hear about the experience you've had with your Turtle Beach Atlas Air Headset, it's not at all what we would expect or similar to the other positive feedback we've received. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. In the future, if you require assistance with a Turtle Beach product, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Lightweight Champion - Death to Spicy Headsets

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Turtle Beach Atlas Air headset redefines comfort, audio quality, and versatility, setting a new standard for gamers who demand the best but don't want to be weighed down or have spicy materials for the build. These are my new favorite for long gaming sessions and my GO-TO headset for PC simply because of the comfort. Everything is easy to use and plug and play once you plug in the USB dongle.   In the Box, You Get: Turtle Beach Atlas Air Wireless Open-Back Gaming Headset USB-A Wireless Transmitter Removable Microphone & Windscreen 1.8m / 5.9ft Charging Cable (USB-A to USB-C) 1.8m / 5.9ft 3.5mm Audio Cable Carrying Pouch Quick Start Guide   Design and Comfort: The Atlas Air boasts a sleek, modern, lightweight design yet durable build. You can twist and turn the earcups to flex the headband without issue, and it returns to its original shape. The open-back ear cups are floating, suspended by rubber, and generously padded with memory foam, ensuring exceptional comfort during extended gaming sessions. The adjustable suspension headband wrapped in mesh floats yet provides a snug, personalized fit for all head sizes.   Sound Quality: If you are a PC gamer, the sound has been upgraded to a 24-bit 96kHz sampling rate, providing a more accurate reproduction of the original signal for optimal sound quality. Equipped with large, open-back, high-quality 40mm Nanoclear speakers, the Atlas Air open-back floating design delivers rich, immersive sound with crystal-clear highs and powerful, deep lows with an extensive 20Hz – 40kHz frequency range. The soundstage is large and airy, allowing you to hear your surroundings in-game and reality.  Whether exploring a detailed soundscape or coordinating with your party chat, the audio clarity and depth enhance every aspect of your gaming experience.   Features and Connectivity: Standout features include wireless connectivity via a USB dongle, offering 24-bit 96kHz sound (on PC) on a reliable, lag-free connection. This wireless freedom without compromise is perfect for serious gamers. The glasses-friendly design relieves pressure on eyeglass frames to almost nonexistent during extended wear. The open-back ear cups offer "hear-through" by just lowering the volume to hear through the ear cups without removing your headset. There is a flip-to-mute mic to stop you looking for a button or switch. The included 3.5mm headphone jack is a feature also that is disappearing on wireless headsets. It is good to see it isn't gone yet.   Microphone and Controls: The high-sensitivity, detachable boom microphone is high-bandwidth 16-bit, 32kHz sampling rate ensures clear communication without background noise, guaranteeing that your voice comes through loud and clear whether you are streaming or playing in a party. On-ear controls on the left ear allow easy volume and mic muting adjustment, ensuring seamless gameplay. The volume wheel feels cheap, and steps in a LARGE adjustment per click. I ask them to reduce the number of steps per click when adjusting in the future to dial in sound better. The removable, flip-to-mute microphone allows for broadcast chat clarity, unprecedented in a wireless headset. The uni-directional design and an included windscreen ensures minimal background noise and distortion for the clearest comms possible. Further, refine your microphone settings with the Swarm II software.   =Pros= Lightweight and flexible. Virtually no clamp pressure. Both 2.4GHz and Bluetooth 5.2, however, are not simultaneous. Stay cool with light mess earcups and headbands. HQ wireless audio on PC…  IT SOUNDS GOOD! 24-bit 96kHz sampling rate Long battery life - up to 50 hours out of 800mAh. Flip-to-mute flexible high-bandwidth boom mic with 16-bit, 32kHz sampling rate. Widely compatible with PC - Windows 10 & up, USB 2.0 or higher, PS5™, PS4™, Nintendo Switch™, Bluetooth® mobile devices, Xbox Series X|S - Wired Only, and Xbox One - Wired Only.   -Room for Improvement Overall, the volume is low compared to other headsets. The Swarm II app is VERY BASIC. To fully unlock and enjoy the benefits of the Atlas Air, the Swarm II app must make adjustments. It is less feature-rich than some other apps out there. There is only one physical way on Atlas Air to interact with EQs besides the app. Instead of using the app only, there should be an EQ option for the button. Due to the open-back design, the ear cups are enormous—I estimate they are the size of a softball. The Swarm II app needs much work. EQs need numbers to replicate sound profiles more easily. Make the Bluetooth play simultaneously. Rubber floating mounts may dry rot and break, leaving your earcups to float TRULY.   Conclusion: The Turtle Beach Atlas Air headset is the ultimate choice for gamers seeking comfort, superior sound quality, and wireless convenience. With its robust build, exceptional audio performance, and thoughtful design features, this headset is the perfect investment for casual and competitive gamers. The open-back design keeps you cool and aware of your surroundings.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Good but flawed

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got my hands on the Turtle Beach Atlas Air Wireless Open Back Gaming Headset, I was pretty excited. I have had good experience with TB over the years, so I had high expectations. Unfortunately, my experience with this headset was a mixed bag, to say the least. Let’s start with the sound. Being an open-back headset, I expected a broad soundstage that would immerse me in my games. And while the soundstage was indeed wider than what you’d get with a closed-back headset, the execution fell flat. The bass response was underwhelming, lacking the punch and depth I’m used to from other good headsets. This really took away from the intensity of action-packed games. Plus, the sound leakage was quite noticeable. If you’re gaming in a shared space, be prepared for others to hear your game audio, which can be a bit annoying and I mean it. This is perhaps the most distracting aspect of this headset for which I just cannot give it a great review. Moving on to comfort and build quality – the headset felt surprisingly flimsy but light. The plastic build didn’t inspire much confidence in its durability. Wearing it for non-extended periods was comfortable for me but if you have longer ears, it might be a snug fit. I found the clamping force to be a little tedious after the first hour. I think that a marathon gaming session might just be too uncomfortable. I am unsure whether the Velcro model is a hit or bust. Battery life was decent, but not great. I found myself needing to recharge once during gameplay that was not expected, especially during a couple of extended gaming sessions. Latency was an issue only a couple of times where I felt a slight delay, which, while minor, can be a dealbreaker in fast-paced games where every millisecond counts but I am unsure whether that was because of the connection or not. The software update took an inordinate amount of time to complete. I couldn’t help but feel frustrated, as these updates are crucial for maintaining the headset’s performance and adding new features, yet the software made it feel like a daunting task. Also Swarm II fails to detect the headset from time to time and this performance needs to be more seamless. Given all these issues, the price point felt steep. I couldn’t help but feel that I wasn’t getting good value for my money. There are plenty of other headsets in the same price range that offer better performance and more reliable features. If I had to do it over again, I’d definitely explore other options before settling on this one. In conclusion, the Turtle Beach Atlas Air Wireless Open Back Gaming Headset has its merits, but for me, the drawbacks overshadowed the positives.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello!

      We appreciate the feedback regarding your time spent with the Turtle Beach Atlas Air, and are sorry to see that you did not have a better experience.

      If you have any questions or concerns, please reach out directly to our dedicated Support Team so they can assist. They’re always happy to help and can be reached right from the support section of the Turtle Beach website.

      Thank you and have a great day! TurtleBeach

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Maybe the best all around headset you can buy

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had this headset very long, but I still catch myself admiring them every day when I put them on. Everything about the headset seems meticulously planned out and constructed.The audio quality is fantastic and I don't know that I have worn a more comfortable headset ever. Pros: Build quality - this section could go on endlessly. When I first unboxed I was a bit worried how they would fit my rather large head. The strap adjustment is a bit counter intuitive, but effective once you figure out. What feels like a shape that will quickly deform when stretched, the headband feels solid and has the right amount of tension without feeling constricted. The floating ear cups are also phenomenal. Other items of note here: The solid volume wheel, the awesome detachable microphone that also flips up to mute Audio quality: These things sound great. I am not an audiophile by any means but out of the box these headphones sound great, especially with a pass through design. Battery life: It has been such a short testing period, I honestly couldn't tell you how long the battery life is on these headphones. I have charged them randomly but, honestly they have a surprisingly great battery life. Cons: Honestly, none. if I had to nitpick, I would really prefer the ability to connect simultaneously with Bluetooth and wireless. Conclusion: These things are amazing. Cannot recommend highly enough.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    So comfortable!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am liking these Turtle Beach - Atlas Air Wireless Open Back Gaming Headset. The comfort while wearing them is top notch in my opinion. They are very light weight and the mesh cushion works as well as a gel or foam cushion. The different connection options is a nice feature. I have Bluetooth set up on my work laptop and the USB for my gaming desktop. A simple button press lets me switch between the two. For work, I am a customer service rep for a large company that ranks very high in the customer service charts. A good headset to better hear the customers and them me is crucial. I have been able to get a good 3-4 work days between charges, based on how much it is used. The USB-C charging port allows me to keep the amount of wires floating around down since I have the same on my phone charger. The mic arm is really neat, folding up and out of the way and muting it at the same time when it is folded up. Also, the floating feature seems novel. There are no hinges on the headset. Much less point of failures to break. The floating allows much more ability to conform to your ears and side of the head. I think this greatly adds to the comfort factor.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sounding

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and mic is great as well. But why I am giving it 4 stars. The software. First it wanted me to update. I tried a couple times and each time it would get to 80 percent and then disconnect and not update. I had the mic in the up position (mute). I decided to try to put the mic down and then it worked and updated. Nothing that said to do that. The software is also basic. You have a couple presets to choose from for the equalizer. I would love to see more options like FPS mode that is geared towards hearing footsteps etc. Maybe even some settings for different games. I have another brand and their software has a ton of games preset that you can choose, and it will set the equalizer for you. I would also like to see a button that you can select that lets you change 1 of the equalizer settings and have all of the others change with it. I would also love to have multiple slots to change the equalizer for. Like one would be for game, one for chat, one for media, a couple for microphones, etc. It would be nice to set up an equalizer for my games and then one for my PC for looking at videos on YouTube etc. Lastly and not really an issue for me but keep in mind these are open back. So, if you happen to game next to someone, they will hear what you are listening too, and you can hear them. I love this myself as I just have to mute when wife is saying something, and I don't have to take them off. But she hates that cause she can hear what I am listening too. That said, Man did they get the rest right. They have everything I personally love and wanted to see in a headset. These are very comfortable. Being open back, they are even lighter as well. The microphone. Not only did it sound great out of the box, but they also give you a pop filter you can add. The mic. detaches. This is something I have been wanting to see. If the mic goes bad for whatever reason, you can replace it, or if they come out with maybe an even better mic, you can upgrade. But not only that it can detach, but it still has the push up to mute. This is my preference for a mic. If you grab something to eat, you can easily push this up to get it out of the way. Or just want to mute. Just love having that. So, kudos to them on how they did the microphone. The headset itself has a couple buttons and basic. I love that they added the volume control on a nob on the earcup. Then it just has the power button, BT sync button and the button to switch it from the 2.4 dongle to BT. It auto changes to the BT if I get a phone call so that is cool. But it does not do both at the same time. The dongle looks like a USB thumb drive so perfect. It comes straight out and does not interfere with other ports. You can use with multiple devices either thru the dongle or via the BT. Sadly, Xbox you have to use a cord to plug into the controller. It would have great if they made it compatible via the dongle to have it wireless. Sounds great. These sounded better than what I was expecting being open back. They get loud enough to drown out background noises and also still gets you emerged in games and with tweaking with the equalizer you can get them to sound even better. I love that they also added a travel bag. I would have liked a hard/soft type case that would add a little more protection, but it was nice to see something. Overall, a solid headset and well worth it. Software needs some touch up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pessima compatibility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pessima PC compatibility does not work properly with Discord.

    No, I would not recommend this to a friend
    • Brand response from Turtle Beach Support
      Posted .

      Hello Alberto! We are sorry to hear about the experience you've had with your Turtle Beach Product. Our products are each sold with a manufacturer's warranty, and we have a dedicated Support Team available to provide assistance as needed. Please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day! TurtleBeach

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