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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18749 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 18,749 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job of setting up my new tv and hauling away the trash/boxes. Hauling/installing such a large tv is hard so I appreciate their help!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our tv and connected it to all our devices. Made sure everything was working good before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and connected all my other devices. They also helped me understand how to operate my new TV and receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great. Just the bad thing is had to pay for them to open box and set on shelf. What a scam

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    65” INCH LG WEB OS OLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS A VERY NICE TV. THE PICTURE POPS OUT. IT IS SO CRISP & CLEAR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lawrence and Ron were awesome. Very hospitable and knowledgeable about the products that they were setting up. These two guys need a raise. Thanks for setting up my OLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad member went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member took care of everything and explained all I needed to know and how to use my new smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for TV installation? The answer, yes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were in and out in less than 45 minutes These guys were a couple of pros. You could tell that this was not the first 98 inch TV that they had probably even hung today.!! Five stars highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and considerate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys that set up my new 65” TV was very professional. It was delivered the day after Thanksgiving, and they called to tell me they would be a little late. They answered all my questions, and made sure they wore their shoe covers. The set up service is well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent did a fantastic job putting up my SANUS ELITE- ADVANCED FULL MOTION T.V wall mount & hanging up my T.v. Everything was leveled properly and all the wires hanging were organized neatly behind my T.V thanks to the agent, which saved me a lot of trouble i was able to get right into my home theater set up! Thanks again GEEK SQUAD !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77”, LG With 3rd party delivery went Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, picture is Stunning. Delivery and setup went smoothly and on the Date scheduled. 3rd Party Delivery with knowledgeable delivery Team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was wonderful in setting up my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gentleman let me know when he was on his way. Had a mask and wore booties upon entering my house. he set up my TV in no time and then thoroughly went over how it works. Since the tv was being installed into a newly constructed room - my cable line in the new cabinet did not work - he told me exactly what I needed and showed me so I could take a picture to send to the electrician - who came the next day and fixed it. Very happy with the service and felt it was way worth the money to have an expert set up my new TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television set up and old one hauled away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job and we were very satisfied with their service. They cleaned up the cardboard bixes and hauled them away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was setup and my sound bar and remotes were progrsmmed perfectly. Hreat job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 85" QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the Samsung 85" QLED TV. It has a beautiful picture and great clarity. Like being at a movie theater in our great room. The room measures 19 ft. by 23 ft. and the size is perfect for the room. I highly recommend it if you have enough room in your home for it. A+++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Reed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick and successful. Unfortunately I forgot the technicians name, I know he was from out of town and temporarily helping out here in this area. He was respectful and knowledgeable. Easy 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars! The Geek Squad answered the questions I had, they showed me the functions of my new tv as well as the remote. They were very informative with setting up my tv. They cleaned up afterwards and were very thoughtful as well as friendly and knowledgeable. I would highly recommend them to my friends and family members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my Geek squad service. I bought the 85 inch QLED 90C Samsung so I needed their help. They were wonderful in setting up my television, Wi-Fi, remotes and making sure my Blu-ray player, DIRECTV and even my firestick were connected and working great with the Samsung. They calibrated the Samsung with very good sound quality and picture quality that they knew worked very well with this QLED 90C TV. I’m so happy that I did the haul away because my 50 inch plasma was just way too heavy and they easily recycle that for me. Thank you Geek squad, I really appreciate your help! I included photos before/after of my old 50 inch plasma to my new 85 inch Samsung, love it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with my new Samsung television. Great picture quality! Geek Squad delivery and set up fast and efficient too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Casey & Justin were absolutely fantastic support. They had the forethought to bring protective blankets to facilitate removal & installation of the new TV & prevent potential damage to the mantel. They were thorough, understood all the nuances of my 15 year-old system & ensured that the new TV worked flawlessly after installation. They took the time to ensure I understood the integration of multiple remotes for both my receiver & cable box as well as the new TV. In addition, Casey provided updates on their arrival time well in advance of the actual appointment. Casey was very knowledgeable, professional & a huge help in getting everything set up. He even took a little extra time to tidy up the cord connections so the installation look clean & orderly. And the haul-away of my HEAVY, 60" plasma went well also. I was 100% satisfied with everything. Thank you.

    I would recommend this to a friend
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