Black Friday is hereAlso, shop the 24-Hour Flash Sale.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18750 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the TV setup service for its overall performance, particularly the picture quality and the quick and efficient installation. They also highlight the technicians' expertise in explaining the TV's features and connecting it to various devices, ensuring a smooth and user-friendly experience. The installers were praised for their speed and professionalism. Positive feedback consistently emphasizes the helpfulness and knowledge of the technicians.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 18,750 reviews
  • Rated 5 out of 5 stars

    Beautiful picture!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the clarity of the picture and the size. So much clearer than our older T.V. Because we are senior citizens, the Smart T.V. is smarter than we are, and the streaming features have been more difficult to navigate, but we'll figure it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV and swivel stand

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew exactly what to do. They was fast to install and programmed my remote as well as show me a few things. It was worth paying them to install my new TV and swivel stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup were super smooth and quick. Guys were really knowledgeable and professional. I highly recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting it up and showing us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donald was excellent..he arrived when he said he would, was very respectful of the apartment and the general common area. He was also very patient in explaining the new devices and how to operate them., A great asset to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service techs did an outstanding job connecting my LG G3 and connecting the surround sound speckers up, The base has never sounded so good. They went above and beyond to replace a connection on my bass speaker. True professionals and very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bram and rusty are great at their jobs. They set up my remote and google home. They moved my old tv to bedroom for me. They explained everything to me. Nice and polite guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome install.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James, disconnected my old TV and moved it for me. He connected my new LG 86" TV explained all its functions including how to use remote along woth shortcuts. It was a flawless install. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professional Crew Installed my TV Very

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were extremely friendly, mounted my tv quickly in a professional manner and then took the time to explain how the tv worked. I would definitely recommend the Geek Squad to install anything and will be using them again!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Happy with everything.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new 65” TV and the set up is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad service was promt and courteous!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed my television was prompt, courteous, and great at his job. He set up and connected everything. He explained how to use the television and the remote. Every question I had was answered. I would recommend this service to everyone. I have already told a lot of people how fabulous the service was. I really needed someone to set up my television and your good squad service was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV beautifully!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV beautifully and connected it to all my devices. He even took away my old TV and brought it down stairs in my building. Did an excellent job and was very informative and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service!!! Nothing short of amazing!! The agents were prompt, professional, and very careful, they even covered their shoes before entering my home. The installation took all about 20 minutes. They tested the TV to ensure it was properly installed as well. I have recommended Geek Squad to everyone. The two agents were soo very polite and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of my tv by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so pleased with the service and the installer (can’t remember his name!) was really helpful answering my questions. And, he helped me set all the Apps up. I had nothing to do after he left except turn my new tv on and enjoy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giovanni and his partner with the Geek Squad performed a truly fantastic setup. Professional and courteous service along with a warm and friendly personality made for an easy setup. The instructions and tips provided allowed for instant use of my TV and Soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful & professional!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has a perfect, crystal clear picture and amazing sound. Streaming any show/app is incredible! I will buy another one if I ever need another tv. The Geek Squad arrived with this TV & so carefully mounted it to the wall. The two gentleman arrived on time, answered all of our questions and went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery tech came in and setup my tv, updated it and had me sign in my Google account. They were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keith and Cash in Houston we’re AMAZING!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith and Cash were on time, professional, knowledgeable and patient with ALL my questions. They assisted me in getting all my app’s transferred to my new Sony Bravia XR Smart TV and setting up/calibrating my new Sony 360 degree Spacial Sound surround sound system. I would highly recommend this Team of installers!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed for free

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy great guys. Gave me his phone number if I needed help later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the professionalism of Best Buy’s Geek, our new TV was perfectly positioned on our shelf, safely strapped to the wall, and connected as the heart of our home theatre system. Our only disappointment is that our HARMONY remote system does not yet list our new TV, so we are now obliged to use two remote controls, instead of one ☹️

    I would recommend this to a friend
Sponsored