Customer Ratings & Reviews

Seve and his partner were wonderful. They kept me up to date on their arrival time, even letting me know the night before what time they expected to arrive. Not only did they know what they were doing, they worked efficiently and were friendly at the same time. They explained the operation of the TV and walked me thru doing it myself. I was very impressed and wouldn’t hesitate to use Geek Squad again.

The agents were knowledgeable and set up my tv with no difficulty.

My positive reviews On this particular purchase and set up, of my new LG - 65" Class 99 Series QNED Mini-LED 8K Smart TV... I wholeheartedly have to extend my gratitude to John T and Markel C, from the Geek Squad sservices... The Geek Squad Home theater agents, Markel C, and John T, we're professional and very polite and courteous as well as knowledgeable Markel K, an John T had not only professionally set up the TV and head demonstrated the advanced picture features, For optimizing the TVs, best picture viewing quality, for my living rooms lighting conditions... I give them five stars, Footnote: regarding their professionalism and courtesied... John T, had noticed the new carpeting... I had mentioned to John they can wipe their shoes on the welcome mat, to help preserve the new carpeting... John T, and Markel Geek Squad Home theater agents had earned are highest regards... They removed their shoes on their own volition... "(To John T, and Markel K. Thank you gentlemen)" "(I give you five stars)", *****

Unboxed, attached stand, put on tv stand, plugged in, connected wifi. All is good. Took off their shoes before entering the house (though I've never been a stickler about that), masked up, and did the job. Very professional and very friendly. I'm definitely a satisfied customer. Which surprises me a bit as I'd given up on Best Buy years ago. Only used them this time because no one else will come into the house to set up. But it went so well, I'll consider Best Buy in the future. Now if you would just stop charging extra for set-up and let that be part of the purchase price.

Bought this as an early christmas present on sale for $2698 for us to replace our 18 yr. Old 65" Toshiba DLP. The picture is outstanding on this! We paired this with the HT 5000 sounbar and use the TV as the center channel. The sound is phenomenal and fills our 16' X 22' livingroom. Here's what i notice and love so far: - brightness is awesome. Don't listen to reviewers who spesk of it not being bright enough in a well lit room. They must wear sunglasses while watching TV. This screen is very bright. - motion is very good with no discerable blur. Sony knocks it out of the park with their processir and software. - upscaling is surprisingly good. We can watch standard 720p or 1080i on this thing and it looks very good - the Google TV interface is actually decent. We're pretty devoted Fire TV people, and I even purchased the newest Fire TV Cube to use wirh this set, but we are rarely using it. The TV runs 16GB of RAM (the same as they ne Cube), and us surprisinhly snappy. The Cube is definitely quicker to respond to commands, but the Sony works very well, so we use it often. - the soundbsr seamlessly pairs with my Bose soundwear, so i can watch movies without wsking others in the house. Cons: so far only one, which hopefully will be resolved with a firmware iodate someday... the response to volume up/down is extremely laggy. When you hold the volume button on the remote diw or up, the volume kevel display on the screen doesn't show the change in volume as it occurs, i.e., it will go from 45 to 37 without displaying the amount of chsnge as the volume changes.

Agents set up my 65" Samsung TV, reviewed my new TV remote smart functions, including access to streaming channels (Apple TV, HULU etc.). They were quick, efficient and made sure we were comfortable using new controller before removing all shipping materials and hitting the road.

About a week ago the local Brooklyn Geek Squad delivered, removed it from the gigantic box and placed it on my media console. They were extremely professional, courteous (little booties on, cognizant of art and other things which are easily in the way, removed all debris) and took all the time I wanted to explain the TV as well as, make sure I was 110% satisfied. AND THEY DIDN’T ACCEPT TIPS! They called in advance, and were on time! If only the cable guys could do that....! Alan and John I believe. Can’t recommend them enough and may have Alan come by under separate appt for a calibration.

This made things so easy and worry free. I am somewhat impatient, so it was a pleasure getting all the apps loaded and working properly, in addition to teaching me how to use the tv and remote properly. The tech was pleasant, on time and patient . He listened well and answered my questions effectively!

I bought a new TV to replace an old, heavy CRT TV. Qamar and Brandon hauled the old one away and installed the new one. It was a very easy process and saved me all kinds of time, hassle and expense. Plus, after they connected the new TV they very kindly and patiently worked with me to be sure I knew how to operate the new set. I couldn't be more pleased with the service from the Geek Squad.

The two agents that came to install and set up the Television were very professional and knowledgeable. The Television was too big for us to take home and they also were able to make wire connections hidden and unseen compared to our prior set up. They were able to setup this Television faster than I could do it. They were on time and called both day before delivery and 15 minutes before they arrived. I also paid for removal of old television. Would use this service again for future installations. It was worth the cost of everything done.

I HAD EXCELLENT SERVICE. THE GEEK SQUAD WENT ABOVE AND BEYOND IN SETTING UP THE TV. THE PEOPLE AT BEST BUY WERE SO HELPFUL. IT IS A GREAT PLACE TO SHOP. I WOULD RECCOMEND THEIR SALES AND SERVICE TEAM TO EVERYONE.

I will tell you!!! Jeff from the Best Buy Geek squad was polite, helpful and so knowledgeable!! After putting in the tv and hooking up the sound bar he patiently explained everything and set up all my streaming devises on the tv and stayed til he finished! Always pay extra for the BB Geek squad and not a third party!!

We got the TotalTech Protection plan. With just a phone call to Geek Squad to come out and program our Remote/TV. They came right out and program the Remote/TV/Apps. To toggle back/forth from TV to Apps with no problems. Our service tech was knowledgeable and professional about the Sony BRAVIA TV and made sure everything was in working order for us before he left.

Your rep. from the geek squad was amazing. He was knowledgeable, efficient, and very helpful, helping me understand some of your that I've purchased over time. I'm grateful to him and will certainly call again when I need assistance with any of my electronics. Delighted with his service!

Purchase a Sansung TV, and was very pleased with the color and clarity. The sound was very acceptable. Did not have to put in any speakers.

Cant say enough about the professionalism and efficiency of the folks at Best Buy, especially the Geek Squad. However, the protocol for service is flawed and the time delay to repair needs to be addressed. Having a technician scheduled to come out to determine the problem and to have to reschedule for the service is counter productive. Especially if the second visit is not successful and the equipment is deemed terminal then an additional visit has to be set up. Granted this is all done very professionally and customer service is always at the forefront. Three weeks is entirely too long to achieve satisfactory results.

The Geek Squad to the rescue. Joe and Tyrone meticulously installed the new Samsung 65" TV, which replaced the 22-year-old Philips attached at the base in the corner of the sunroom. What made this complicated were the wired connections of the Bose Audio System, Blu-ray, DVD VCR, and Cable. Each device needed to go from old technology to HDMI. They knew exactly what was needed and had the necessary connections on the truck. Both men took the time to instruct me on how to get the most out of the new system. In short, they were great.

The geek squad did a great job and quickly setting up my new tv and answered all my questions as well

The technicians doing the setup were friendly and knowledgeable. The setup was convenient for me. It was relatively quick. I would recommend this to other people.

This was seamless, excellent service. The installers inspected my old set and from that they knew to continue the processes I liked and they anticipated the little tweaks I was prepared to ask for in the new installation. They explained the new things I needed to know, answered all questions clearly and patiently and did this in an appropriate time frame. No wasted time for me. No wasted time for them. All in all, an above average service experience.