Customer Ratings & Reviews

Decided to bite the bullet and pay for Delivery, Installation and Set Up Services - and really glad I did. Everything went as scheduled and two professional looking, personable G.S. techs arrived, disassembled my existing set up, unpackaged and installed the new TV and Soundbar system. They noticed a flaw in the picture during the set up and Immediately arranged for a replacement. They completed the system installation so that we could use the TV ( flaw was irritating, but not fatal) until the new one arrived - it had to be ordered. They went over the operation of the new system, answered all of my questions, cleaned up after themselves, and left. When I think of what a hassle it would have been to have done this myself only to find out it was defective, and to have to re-package, return to store and then do it all over again when the new one arrived ---- Thanks again to the Geek Squad Techs - Great Job!

Agents were right on time and very efficient with the installation. I was pleased with their work and attitudes about their work. Excellent job. Everything worked perfectly as a result of their attention to detail. The delivery fee was well worth the cost as they knew how to unpack, add stand, and fully setup the large TV.

My Delivery/Unboxing//Install/Setup was about 1/2-hour total. Though me setup was easy (Place on TV Stand) it was done professionally. They tuned On and setup all the settings at startup. They also set up the Apps I use.

The agents did a great job. They were very professional and competent. They also cleaned up after themselves, set everything up and showed me how to use my tv.

Tablo device installed. Works great. Service agent recognized error I had incurred and made correction. Had it running in 15 minutes. Explained correction. Quick, dependable service. Just what I needed!

Geek squad was very professional very courteous knew everything about the TV and the mounting. arrived on Time and did an amazing job on setting the TV up and explaining everything. Would highly recommend them.

Geek Squad so knowledgeable and personable. They explained in clear English what they were doing as they hooked our tv and sound board up. Then they took time to train us on all the new features. So Impressed.

Your rep. from the geek squad was amazing. He was knowledgeable, efficient, and very helpful, helping me understand some of your that I've purchased over time. I'm grateful to him and will certainly call again when I need assistance with any of my electronics. Delighted with his service!

I will tell you!!! Jeff from the Best Buy Geek squad was polite, helpful and so knowledgeable!! After putting in the tv and hooking up the sound bar he patiently explained everything and set up all my streaming devises on the tv and stayed til he finished! Always pay extra for the BB Geek squad and not a third party!!

The two Best Buy gentlemen that installed our new LG OLED tv were outstanding. Jasper and Mike were their names. They had a real sense of urgency. They explained things very well. They were right on time for our appointment. They called to let us know they were on the way. Best Buy is lucky to have Jasper & Mark!

I was greatly impressed with the TV installation and setup. They programmed my remote to work with my Directv Setbox and went through all the initial settings so that all I had to do was turn it on and enjoy! Highly recommend this service when purchasing a new TV!

Geek Squad removed my old Roku TV and installed my New 55 inch Roku TV. The picture sharpness is better than my old one. A lot more options to choose from for shows and movies. It is easy to go from one site to another. When they installed it there was a problem with the over the air antenna for local channels. One of the ports for plugging it in was not on the new model. No USB so I didn't get it to work very well. A different man came back the next day and adapted a phone charger to plug it into for power adapter and it worked. Thanks for completing the job and I am very happy with Geek Squad and my new Roku TV.

The installation went very smooth. They were very knowledgeable about the TV and explained it to me as they were finishing the set up. The cleaned up all the shipping materials. I'd recommend them anyone.

Roy showed up at time he quoted. He was so nice and helpful! Took his time to explain what he was doing, how to work my new T.V. and was a pleasure to have in my home and help me. Really appreciate his expertise.

When I purchased my Sony Bravia I paid for Geek Squad delivery and setup. I definitely made the right choice. The installation was great and the quality of service exceptional. During setup they programmed my TV to my needs and answered all my questions. They also set up my WiFi to my television and is works perfectly. I would highly recommend this service to anyone who is looking for their equipment to be installed properly. I’m a very satisfied customer…

Two technicians arrived at the scheduled time and unpacked the tv and set in location. They proceeded to enter information needed and proceeded to adjusting everything as to color, sound and features available to make the whole experience worry free. So glad I ordered it as they were able to answer all the questions I had. Worry free!!

This is a mixed review. The first time, the Squad seemed to be knowledgeable. TV would not fit on shelf so took that one back and ordered new one. The team that delivered and installed the new TV were not very good, the scheduling coordinator could not could not seem to get our availability Multiple phone calls, showed up at 6 pm, for a 1 pm install, no calls from the service company that they would be late and tossed their food trash on our yard when they left. (Per the Geek Squad, these guys were a contracted installing company and not directly employed by the Squad.) Third visit went better, with timely notification of ETA and provided some instructions on how the units worked and worked together. Still need one more visit for the sound bar....pendiing.

This is the second time dealing with the geek squad as far as setting up my new TVs whenever I purchased one, and I have to say that every one of them have always went far beyond than normal duty to help out a customer. Taylor, who set up my last TV before this one actually helped me to find this TV, Justin and the other gentleman that was with him were extremely professional and did a fantastic job.

Bought this as an early christmas present on sale for $2698 for us to replace our 18 yr. Old 65" Toshiba DLP. The picture is outstanding on this! We paired this with the HT 5000 sounbar and use the TV as the center channel. The sound is phenomenal and fills our 16' X 22' livingroom. Here's what i notice and love so far: - brightness is awesome. Don't listen to reviewers who spesk of it not being bright enough in a well lit room. They must wear sunglasses while watching TV. This screen is very bright. - motion is very good with no discerable blur. Sony knocks it out of the park with their processir and software. - upscaling is surprisingly good. We can watch standard 720p or 1080i on this thing and it looks very good - the Google TV interface is actually decent. We're pretty devoted Fire TV people, and I even purchased the newest Fire TV Cube to use wirh this set, but we are rarely using it. The TV runs 16GB of RAM (the same as they ne Cube), and us surprisinhly snappy. The Cube is definitely quicker to respond to commands, but the Sony works very well, so we use it often. - the soundbsr seamlessly pairs with my Bose soundwear, so i can watch movies without wsking others in the house. Cons: so far only one, which hopefully will be resolved with a firmware iodate someday... the response to volume up/down is extremely laggy. When you hold the volume button on the remote diw or up, the volume kevel display on the screen doesn't show the change in volume as it occurs, i.e., it will go from 45 to 37 without displaying the amount of chsnge as the volume changes.

I bought a new TV to replace an old, heavy CRT TV. Qamar and Brandon hauled the old one away and installed the new one. It was a very easy process and saved me all kinds of time, hassle and expense. Plus, after they connected the new TV they very kindly and patiently worked with me to be sure I knew how to operate the new set. I couldn't be more pleased with the service from the Geek Squad.