Customer Ratings & Reviews

This was seamless, excellent service. The installers inspected my old set and from that they knew to continue the processes I liked and they anticipated the little tweaks I was prepared to ask for in the new installation. They explained the new things I needed to know, answered all questions clearly and patiently and did this in an appropriate time frame. No wasted time for me. No wasted time for them. All in all, an above average service experience.

The "Geeks" showed up in the promised window, after calling to let me know they were on the way, wore masks and "booties" over their shows, were super efficient working together to unbox and set up the new TV, AppleTV and remotes, and answered all my questions. They even came back the next day at my request when I was unable to access one of the features in my system. I even sent an email to their supervisor about their incredibly good service.

Experience was easy, the tv was mounted with no problems, and we love it! We had it mounted on the wall as a suggestion from a previous Geek Squad visit, and we couldn’t be happier with the result. The team brought the necessary mounting kit, with a surge protector that we had bought and ordered. We had bought a big tv, and the extra foot or so makes a difference with viewing it in our room. We will definitely have them install next time for a seamless job. They made it easy!

We came to Best Buy wanted to just check out our options, but walked out with everything we hoped within our budget. This TV Connect and Setup is just a part of the TV mounting / Home Theater installation service. Everything went so well, Jason and Will showed up on time, very professional and courteous, definitely the highest standard you could expect. For long I wanted to long Best Buy stock but waited until the service because I wanted to have first hand experience. Now I'm fully convinced, unfortunately the stock price already moved up significantly. No matter what, best buying experience from Best Buy.

Bestbuy Installer unboxed, setup, configured my Roku Remote with my favorite streaming services, tested my TV and then removed my old TV (the most important reason for using my tech support contract). I purchased this TV on sale and my rewards almost covered it. Using BestBuy for all my technology and appliances is the best way to go.

3 GEEK SQUAD, exceedingly smart men, showed up to install my new TV. They fine tuned it in ways mere laymen don't have a clue about.

The Geek Squad Techs did an execellent job on the installation of my new TV. They were truly EFFICIENT, KNOWLEDGEABLE, & SUPER NICE YOU CANNOT GO WRONG BY GETTING GEEK SQUAD HELP.

The fellas treated us very well. The removal of one TV and replacement of another was quick. They made it look easy. It's not. They helped my wife understand how to run the remote. They set-up the antennae found local channels and hookup the internet. Even helped re-install Apps. Made the ROKU easier to search. Just great work.

Two Geek Squad members were efficient, knowledgeable,professional, and courteous. They gave every indication that they were proud of the service they provide.

These installers were excellent. they were very willing to go the extra mile to make sure we understood how to operate TV and other items including apps. I would highly recommend them.

The agent contacted me before delivery. I explained it was for my mother in a different state. He requested I contact my mother to provide her with his ETA; which I did. He was on time and very patient with her. He set everything up, showed her how to use the remote control (along with Alexa voice control), and helped her set up her Netflix and Amazon Prime Account. My mother was very happy with the service; as am I. I highly recommend the Geek Squad.

Daniel had the difficult task of hooking up a new smart TV in an elderly couple's home and teaching them the basics of how to use it. He could not have been more helpful, friendly, and accommodating. Daniel reached out to me on several occasions during the install and was exceptionally courteous and knew exactly what to ask in ways that made it easy for me to understand over the phone. Following the install, my grandmother called to rave about what a great guy he was and how he was both extremely helpful and respectful. Thank you, Daniel, for the amazing service!

The technicians who setup and installed were very courteous, efficient and quick. They also setup and installed a DVD player that I bought from Best Buy. They showed me the few changes to watching television and watching a DVD which is easier for me now. They followed all the restrictions during the pandemic. They stayed 6 feet from me, wore gloves and masks. I felt comfortable having them here. They treated me as a good customer and were in and out of the house in 20 minutes.

Excellent picture (sharpness & colors). Very easy to setup and adjust. Have connected OTA antenna, cable tv box, blue ray dvd player, PS/2 & PS/4, Firestick and local wifi network with no issues. Streaming works well - especially Netflix & Firestick. This tv is setup in my office, so didn't connect a stereo - the sounds from the tv unit itself are more than sufficient for a room this size. I'm well pleased with this tv. Geek Squad unboxed & setup the tv.

I am very happy with the delivery and set up service. The technicians arrived in a timely fashion, were very efficient and knowledgeable, cleaned up after themselves and removed all packaging materials. If you're buying a larger TV Im recommend you purchase the in-home setup, it will save you a lot of work and worry.

Great TV installed by great technicians! We love our new Sony because it has a great picture with great color and a great size. Our tech installation team was wonderful. They were Brian and Jaymi and they were technically very savvy and solved some major obstacles for me related to my hearing deficit. They were excellent and had great teaching skills for us to be able to use this new smart TV optimally. And they were very very nice and courteous. We couldn’t ask for more!

Chris and Ethan did a wonderful and thorough job of installing our new and first smart TV, as well as woofer, sound bar and (coordinated Spectrum box with new TV. Then Chris spent a good bit of time showing my husband how to operate the TV. Oh, and because the legs of the tv would not fit, Chris and my husband went looking for some wood to place on either side of the slide out tv shell built into a hutch. When they could not find something suitable Chris got the idea of removing the shelf above the tv and using it on the slide out. It worked perfectly and looks like it should have been there all along. Now we just have to figure out another top shelf and we haven’t had any luck so far. We love our new Smart TV and the sound bar has sided with my hearing aids so that I don’t have to use my iPhone to make sound adjustments for voice.

The Geek Squad called to let me know they were on their way. When they arrived they immediately went to work installing my TV and surround sound system. When they were finished they stayed and showed me all the features of my TV and surround sound and showed me how to operate each of them. They were very professional the entire time they were in my house. When they left they took all the boxes and trash with them and thanked me for using their services.

The Geek Squad did a great job mounting my TV and hooking it up to every device I asked them to and making it sound great with my surround sound!

Efficient installation and a wealth of information about how to use it. I would definitely recommend using this service.