Customer Ratings & Reviews

The setup was easy and painless. He explained everything I needed to know and was very patient and knowledgeable with my questions. Definitely worth it!

The agents did a great job setting the tv up and explaining everything they were doing. They were professional quick and efficient. When they left I understood all their instructions, everything worked smooth as silk. They connected my modem so I could so I could play programs other than just through cable. Really great work.

The agents mounted my TV expertly. They were knowledgeable and extremely efficient

The guys (2) that came to the house were very considerate of my home and carefully moved the TV in to set up spot. They were knowledgeable for easy quick set up and adjusted the height and width of the legs for proper stance and maximum viewing. They also schooled me on how to use the new TV. All hook ups were done for my DVD player and they answered all questions we had. Great team

The service representative did an outstanding job of installing my 85 inch color TV. He was able to come a day earlier than planned. He was efficient, tidy and professional throughout the set up.

Very good, efficient and professional. The guys were very knowledgeable.

Geek squad Jamie was very professional and thorough. She notified me by phone of her delivery time. When she arrived she was conscientious about the set up including to pair the cable remote to the cable box. She assisted with the call to Xfinity support. Her knowledge of the set up was top notch. Can't recommend her service and high caliber of service strongly enough. She epitomizes the Best of Best Buy.

The day of the install, I received both a call and a text message in the morning with a more narrow time frame for them to show up. I received another text around 30 minutes before the expected time. This was great communication, as previously, through my purchase and schedule on Best buy's website, the timeframe was basically 'all day.' The technicians stayed and hooked up the cable box, staying to make sure it was working (there was an issue with the cable box, not the TV). They did a great job unpacking the TV, setting it up on the stand, going through the remote control with me, and taking away my old TV along with the box and packaging materials/trash from the new TV. (It was well worth it for the extra $60 I spent for the haul-away and recycling of my old TV.)

The agents did a great job. They were very professional and competent. They also cleaned up after themselves, set everything up and showed me how to use my tv.

Great staff, they knew what they were doing. Vey efficient, quick, thorough and well trained.

The setup/installation of our new Samsung TV was outstanding! The technicians were polite, professional, and knowledgeable -- they answered all our questions and went above and beyond to ensure we understood everything so that we can get the most functionality and enjoyment from our new TV. Could not have asked for better service!

I was so impressed with Best Buy Geek Squad policies to replace my four-year-old TV that quit and gave me credit to get a new TV. ( I love having the Geek Squad service to keep my PC up and running. This service is well worth the money.) The installation was great, on time, efficient and done by a very nice young man, BB policies I can always trust to fix my issues. This is why I always buy any tech items from BBL from Computer, laptop, and zoom to sound bar and TV and all I have to do is call. I am forever pleased at their competent sales staff. I love BBs services: I know I'll get the best products and the best service! I always tell my friends to get the Geeks, they are fabulous!

The Geek Squad did a magnificent job installing our new television and sound system! Very knowledgable, respectful, and professional!

The Geek Squad Delivery and Setup was outstanding. They handled my new LG OLED 55' TV with great care. Assembled the base and then programed the Cable Box and my BlueRay player as well. Checked TV setting and showed me how to access things on the remote. Large TVs can be difficult to work with and if not properly handled, they can be damaged before you get to use them. I highly recommend this service.

Great picture and easy to use. I’m technically inclined but find this TV easy to navigate. Love the picture and color definition. The first geek squad team focused on me as I tripped and cut my chin. They made sure I was okay and said they would reschedule my delivery and installation. The second delivery person quickly set up my TV and helped me move the table it was to sit on.

Two Geek Squad team members (Blake and associate) arrived on time and were very quick in unboxing and setting up my 65" Samsung OLED TV. Blake explained its features and showed me how to use the remote and also went into the TV settings with suggestions for selections that would help me fully enjoy my TV (which I am).

Very pleased with the install and the young man did a great job. However, having nothing to do with him, the delivery process was a frustrating challenge. We could not purchase online because of our zip code. When we went to the store (only a few miles away), they had trouble also but somehow got it done. In error, the final order said we were to pick up and have here for install on Friday. Called to correct that. On hold 20 minutes, which was OK, but this was Thursday and the delivery/install couldn't be scheduled for the next day so rescheduled for Monday. When I went online to verify, they were to pick up old TV on Monday and deliver/install WEDNESDAY, leaving us with nothing to watch for two days, so we called and rescheduled pick up from Monday to Friday. Guy showed up Monday anyway. Delivery/setup was Wednesday and went perfectly, and the man took the old TV away for us. I went online to cancel pick up for Friday, and your system would not let me cancel since this was a "paid" service and required me to call or go to the store. As directed, I called the number for Geek Squad and used your phone tree. It said my wait time would be 3 hours and 45 minutes. I did wait on hold over an hour and finally gave up. When the man called saying he was on the way, we told him tv was already picked up. I felt terrible that we couldn't reach him sooner. We really like the TV, the installer was wonderful, everyone I talked with in the store and on the phone was wonderful; but reaching someone to communicate with was so frustrating, we will think twice about having anything else delivered!

I did't want the hassle of getting a TV of this size back to my condo and then getting rid of the old TV (which had totally failed, so giving it away was not an option) so paid the extra fee to have this delivered, installed, set up and old one disposed. Worth every penny! Great guys, came on time, provided updates on their travel status, set it up and spent considerable time with us showing us how it worked. Took away the old TV and all the packaging for the new one.

an excellent service. i am very glad that i picked the geek squad service to mount my tv and other equipment. they were very professional, punctual, and worked very fast and efficiently. i will renew my service again when it's close to renewal. just for your info, the total service package is excellent. i've used it for getting rid of my viruses, downloading virus protection software, etc.

The two man team was personable, prompt and professional. The installation was efficient. The quick tutorial was helpful.