Customer Ratings & Reviews

The Geek Squad agents were in and out in a Jiffy and had everything hooked up and working properly. They explained everything to me so that I was aware of what was going on. Very professional. I would recommend the Geek Squad service to anyone purchasing a new Television and sound system to go with it. Thank you so much.

The agent placed my Tv and did set up. Charles showed me how to navigate around the apps and the remote. Very was very patient with me and explained everything I asked also showed me. Charles was great. Highly recommend Geek Squad!

Good job setting up the system, arrived on time and they were very respectful of my house and furnishings etc. One request that I had was to allow me to turn the picture off on the TV when playing music. They said it could not be done but a friend was over and he figured out how to connect it to allow the TV picture to be shut off. The installers were still in their truck so we got them to come back in and make the necessary changes. They did and the TV picture could then be turned off but still keep the sound on. Later I discovered a "PICTURE OFF" button on the Sony remote, they should have know it was on the remote and told me in the very beginning.

Two Geek Squad associates came to deliver, set up & remove our old TV. They were very professional, competent, answered all my questions and were done in about 20 minutes. I'm so glad I had them install it because there were quite a few settings... that needed attention & the associate flew through all screens in no time.

The geek squad is excellent in setting up your smart TV with other devices. With the TV I have a DVD player, VHS player and cable box. That's four clickers! The geek squad got it down to one clicker to control all the devices. They also mounted the TV on the wall for me. It was done in a short amount of time and the guys were very professional. I highly recommend their help if you are not tech savvy.

The agents were professional, patient, thorough, kind and provided excellent customer service. They connected the TV quickly and completely. The gentleman also relocated the TV that was being replaced and took care of that set up as well. He went above and beyond to ensure that a technically challenged senior was comfortable with the new set ups. OUTSTANDING!!!!

The agents installed and set up a new smart tv and disposed of the old unit. They ordered and installed an adapter that was not included with the tv to make it possible to connect older legacy equipment. They assisted with the setup of a new Gmail account and the downloading of the apps that I requested. Overall excellent service.

The agents who handled my purchase for a television that I purchased for my parents in another state. We're very professional and very patient. They took the time to walk through everything with my parents so by the time they left they knew how to operate everything. The reason the TV was purchased because my mother has vision problems, and they made sure it was at the right height in the right distance so she could see everything perfectly. All I can say is great job very professional I could not ask for anyone better to do the job. I am truly grateful because my parents are limited on things they can do at their age. I would recommend them to anyone thanks again.

The two technicians called ahead to let me know what time they should arrive with my TV. They arrived within the two-hour window they gave me. They even sent an email when they were on their way. I appreciated being notified. They set my television up with ease, instructed me on the use of the remote and they answered all the questions I had about navigating the various icons/features on the TV screen. They were professional, knowledgeable, and efficient.

The Geek Squad knew what they were doing. Our Bose speakers are connected correctly to our tv and they are amazing. They didn't sound like this when we had them connected to our old tv. They took care to show us how everything works on our new TV. We really appreciated their expertise and patience. And just a note about the people who took our huge old TV. They also knew what they were doing. Best Buy hires great people!

Fast, efficient and expert setup. Very professional installation.

The Geek Squad set up my new TV quickly and efficiently. They really know their stuff. All necessary attachments and adjustments were made. They made sure the display was set for our needs and made sure we understood what to do if we needed to make further adjustments

Geek Squad Member was friendly, knowledgeable & very efficient. I was up & running in 30 minutes. He took the time to show me features I was unaware of & finding them very helpful. Geek Squad service members are SO much better than contractors I have had.

In a much shorter time and with more efficiency and knowledge than I would have had, Jeffrey Witt installed our new TV and helped me understand thoroughly how it works. I really appreciate all the information he gave me.

The ONLY reason I use Best Buy is The Geek Squad. Even tho it took 30 days for an appt. Remi did an outstanding job connecting the Samsung Smart TV, Additional equipment of CD & tape player in a cabinet with excess wires left by other companies was not a problem for Remi. My personal feeling however is the long wait to get the TV installed and overbooking the Geek Squad. Sales Rep. was given exact concerns about the project which were not passed on to the Squad. She was given a hour to install, which turned out to be 3 hrs. I also needed the same base of the Samsung as the one I replaced in order for the TV to fit. It arrived with a different base which meant Remi had to rearrange the rest of the equip. The TV had to be installed at an angle because of the base, so color is often distorted. Remi was extremely patient with my low techincal skills & did not leave until I was satisfied. I'm sold on the Geek Squad & the challenges of this install were mostly created by the sales department, which I would give a rating of 2.

The agents set up my tv and checked and set up a number of other electronic devices. They were very knowledgeable and courteous. I would highly recommend the Geek Squad to anyone who needs service. I plan to continue my service plan indefinitely.

Technician arrived and set up new TV without a problem. He was in and out of house within a few minutes. He was professional and knowledgeable.

They installed the product in a professional manner. They had to move some heavy furniture to get it in the right position. They removed all packaging and left the place clean. They vacuumed behind the old TV. They reprogrammed all my remotes and gave me advice on other equipment to replace my old home theater. They knew exactly what options to choose to set up all devices attached to the TV and they walked me through the operation of the features on the TV.

Geek Squad did a tremendous job setting up my 65 inch Sony OLED. I usually can set up my own TV but I had an injured shoulder and couldn't tackle it so I had to rely on them and they were so very proficient, professional and finished quickly. Would recommend certainly for any large TV or complicated wall mount etc...

It would be 5 star but Best Buy subcontracts it out and would not provide additional manpower to install the unit, no fault of the guys that showed up but it is a huge tv that could easily break and they only sent 2 people to handle it.