Customer Ratings & Reviews

The agents did a great job setting the tv up and explaining everything they were doing. They were professional quick and efficient. When they left I understood all their instructions, everything worked smooth as silk. They connected my modem so I could so I could play programs other than just through cable. Really great work.

The agent placed my Tv and did set up. Charles showed me how to navigate around the apps and the remote. Very was very patient with me and explained everything I asked also showed me. Charles was great. Highly recommend Geek Squad!

The agent contacted me before delivery. I explained it was for my mother in a different state. He requested I contact my mother to provide her with his ETA; which I did. He was on time and very patient with her. He set everything up, showed her how to use the remote control (along with Alexa voice control), and helped her set up her Netflix and Amazon Prime Account. My mother was very happy with the service; as am I. I highly recommend the Geek Squad.

My installation of my Samsung t.v. went very smoothly. Technician was very knowlegeable and even took extra steps to go over the operation of the remote. I was disappointed when I found out that the Best Buy membership didn't include free delivery and installation.

Great staff, they knew what they were doing. Vey efficient, quick, thorough and well trained.

We came to Best Buy wanted to just check out our options, but walked out with everything we hoped within our budget. This TV Connect and Setup is just a part of the TV mounting / Home Theater installation service. Everything went so well, Jason and Will showed up on time, very professional and courteous, definitely the highest standard you could expect. For long I wanted to long Best Buy stock but waited until the service because I wanted to have first hand experience. Now I'm fully convinced, unfortunately the stock price already moved up significantly. No matter what, best buying experience from Best Buy.

The gentlemen who delivered and set up my 83 inch tv were great. They were knowledgeable,professional and very helpful.

Two technicians arrived within the time window that was given early in the day. The set was set up and functioning as expected within 30 minutes. The technicians made certain that we understood how to manage our new set. Picture quality is great. Sound, even with a sound bar, is only satisfactory.

Excellent picture (sharpness & colors). Very easy to setup and adjust. Have connected OTA antenna, cable tv box, blue ray dvd player, PS/2 & PS/4, Firestick and local wifi network with no issues. Streaming works well - especially Netflix & Firestick. This tv is setup in my office, so didn't connect a stereo - the sounds from the tv unit itself are more than sufficient for a room this size. I'm well pleased with this tv. Geek Squad unboxed & setup the tv.

The guys were very knowledgeable and set the TV up in short amount of time. They were also very honest as I accidentally gave a fifty folded in with the tip I gave them and they brought it back to me. The only problem I had was it was supposed to be delivered 3 days earlier and I got no notice that it wasn't going to be delivered.

Had my tv put on a stand and had them hook up my sound bar to it. The team came and was so nice! Made sure everything was hooked up right and took all the boxes away! Would get them again. It’s worth it to ensure everything is correctly paired

The technicians who setup and installed were very courteous, efficient and quick. They also setup and installed a DVD player that I bought from Best Buy. They showed me the few changes to watching television and watching a DVD which is easier for me now. They followed all the restrictions during the pandemic. They stayed 6 feet from me, wore gloves and masks. I felt comfortable having them here. They treated me as a good customer and were in and out of the house in 20 minutes.

They were fast and excellent, very knowledgeable so I’d recommend to anyone.

Two Geek Squad members were efficient, knowledgeable,professional, and courteous. They gave every indication that they were proud of the service they provide.

The Geek Squad Techs did an execellent job on the installation of my new TV. They were truly EFFICIENT, KNOWLEDGEABLE, & SUPER NICE YOU CANNOT GO WRONG BY GETTING GEEK SQUAD HELP.

Great TV installed by great technicians! We love our new Sony because it has a great picture with great color and a great size. Our tech installation team was wonderful. They were Brian and Jaymi and they were technically very savvy and solved some major obstacles for me related to my hearing deficit. They were excellent and had great teaching skills for us to be able to use this new smart TV optimally. And they were very very nice and courteous. We couldn’t ask for more!

Daniel had the difficult task of hooking up a new smart TV in an elderly couple's home and teaching them the basics of how to use it. He could not have been more helpful, friendly, and accommodating. Daniel reached out to me on several occasions during the install and was exceptionally courteous and knew exactly what to ask in ways that made it easy for me to understand over the phone. Following the install, my grandmother called to rave about what a great guy he was and how he was both extremely helpful and respectful. Thank you, Daniel, for the amazing service!

The guys that came to set up the TV and my soundbar were professional courteous had everything set up quickly explain to me how to use the remotes. They also took my other TV away.

Our Geek Squad agent, Ken, came twice to help us with the set up. I wanted to run the sound through my stereo receiver (which is 20 years old) and we could not do this on the first visit as the old receiver and new TV were incompatible. I purchased an adapter from another source, got a new wireless router from my carrier, and Ken returned and skillfully helped with a relatively quick hookup of TV and stereo receiver. It works exactly as I hoped and I offers kudos to Ken for his patience and skillful work.

The Geek Squad called to let me know they were on their way. When they arrived they immediately went to work installing my TV and surround sound system. When they were finished they stayed and showed me all the features of my TV and surround sound and showed me how to operate each of them. They were very professional the entire time they were in my house. When they left they took all the boxes and trash with them and thanked me for using their services.