Customer Ratings & Reviews

The Geek Squad agents were in and out in a Jiffy and had everything hooked up and working properly. They explained everything to me so that I was aware of what was going on. Very professional. I would recommend the Geek Squad service to anyone purchasing a new Television and sound system to go with it. Thank you so much.

My Delivery/Unboxing//Install/Setup was about 1/2-hour total. Though me setup was easy (Place on TV Stand) it was done professionally. They tuned On and setup all the settings at startup. They also set up the Apps I use.

I have a CX and got my sister this B4 because the LED tv she had was killing me. Whew, I'm happy to say that it was a great purchase. After seeing the picture on this B4, I had to make some adjustments on my CX trying to match the B4's picture. The B4 is called a beginners OLED but don't be fooled by name calling, lol. The B4 is a fantastic tv purchase with a wonderful picture. Awesome. I also have a friend that has and loves a 65" B4.

Tablo device installed. Works great. Service agent recognized error I had incurred and made correction. Had it running in 15 minutes. Explained correction. Quick, dependable service. Just what I needed!

The Geek Squad did a magnificent job installing our new television and sound system! Very knowledgable, respectful, and professional!

Very pleased with the install and the young man did a great job. However, having nothing to do with him, the delivery process was a frustrating challenge. We could not purchase online because of our zip code. When we went to the store (only a few miles away), they had trouble also but somehow got it done. In error, the final order said we were to pick up and have here for install on Friday. Called to correct that. On hold 20 minutes, which was OK, but this was Thursday and the delivery/install couldn't be scheduled for the next day so rescheduled for Monday. When I went online to verify, they were to pick up old TV on Monday and deliver/install WEDNESDAY, leaving us with nothing to watch for two days, so we called and rescheduled pick up from Monday to Friday. Guy showed up Monday anyway. Delivery/setup was Wednesday and went perfectly, and the man took the old TV away for us. I went online to cancel pick up for Friday, and your system would not let me cancel since this was a "paid" service and required me to call or go to the store. As directed, I called the number for Geek Squad and used your phone tree. It said my wait time would be 3 hours and 45 minutes. I did wait on hold over an hour and finally gave up. When the man called saying he was on the way, we told him tv was already picked up. I felt terrible that we couldn't reach him sooner. We really like the TV, the installer was wonderful, everyone I talked with in the store and on the phone was wonderful; but reaching someone to communicate with was so frustrating, we will think twice about having anything else delivered!

Geek Squad Member was friendly, knowledgeable & very efficient. I was up & running in 30 minutes. He took the time to show me features I was unaware of & finding them very helpful. Geek Squad service members are SO much better than contractors I have had.

an excellent service. i am very glad that i picked the geek squad service to mount my tv and other equipment. they were very professional, punctual, and worked very fast and efficiently. i will renew my service again when it's close to renewal. just for your info, the total service package is excellent. i've used it for getting rid of my viruses, downloading virus protection software, etc.

Geek Squad so knowledgeable and personable. They explained in clear English what they were doing as they hooked our tv and sound board up. Then they took time to train us on all the new features. So Impressed.

The Geek Squad set up my new TV quickly and efficiently. They really know their stuff. All necessary attachments and adjustments were made. They made sure the display was set for our needs and made sure we understood what to do if we needed to make further adjustments

The team that showed up, was extremely knowledgeable and took care of my delivery. Setup my television, went through the features, and now, I'm ready for football season!

The agents set up my tv and checked and set up a number of other electronic devices. They were very knowledgeable and courteous. I would highly recommend the Geek Squad to anyone who needs service. I plan to continue my service plan indefinitely.

Professional team of two. Had the tv installed and demonstrated how to program the TV for an optimized view. Job was completed in less than a half hour. Also called before coming to residence. Really great job and worth the expense!

The agents were professional, patient, thorough, kind and provided excellent customer service. They connected the TV quickly and completely. The gentleman also relocated the TV that was being replaced and took care of that set up as well. He went above and beyond to ensure that a technically challenged senior was comfortable with the new set ups. OUTSTANDING!!!!

Installation, explanation of features snd use superior, and professional at sll times!

I did't want the hassle of getting a TV of this size back to my condo and then getting rid of the old TV (which had totally failed, so giving it away was not an option) so paid the extra fee to have this delivered, installed, set up and old one disposed. Worth every penny! Great guys, came on time, provided updates on their travel status, set it up and spent considerable time with us showing us how it worked. Took away the old TV and all the packaging for the new one.

The agents installed and set up a new smart tv and disposed of the old unit. They ordered and installed an adapter that was not included with the tv to make it possible to connect older legacy equipment. They assisted with the setup of a new Gmail account and the downloading of the apps that I requested. Overall excellent service.

The geek squad is excellent in setting up your smart TV with other devices. With the TV I have a DVD player, VHS player and cable box. That's four clickers! The geek squad got it down to one clicker to control all the devices. They also mounted the TV on the wall for me. It was done in a short amount of time and the guys were very professional. I highly recommend their help if you are not tech savvy.

The two man team was personable, prompt and professional. The installation was efficient. The quick tutorial was helpful.

Good job setting up the system, arrived on time and they were very respectful of my house and furnishings etc. One request that I had was to allow me to turn the picture off on the TV when playing music. They said it could not be done but a friend was over and he figured out how to connect it to allow the TV picture to be shut off. The installers were still in their truck so we got them to come back in and make the necessary changes. They did and the TV picture could then be turned off but still keep the sound on. Later I discovered a "PICTURE OFF" button on the Sony remote, they should have know it was on the remote and told me in the very beginning.