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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installation was amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation team was amazing. They did everything needed to protect our new tv while putting it together out of the box. They hooked up our able, blue ray player and sound bar. They explained how everything worked and how to navigated the functions from the remote. They did not leave until we were comfortable with how our new tv worked. They cleaned up afterward and were so professional. They made our new tv experience even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but praises for the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time dealing with the geek squad as far as setting up my new TVs whenever I purchased one, and I have to say that every one of them have always went far beyond than normal duty to help out a customer. Taylor, who set up my last TV before this one actually helped me to find this TV, Justin and the other gentleman that was with him were extremely professional and did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery timing and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The timing of the delivery and set up was extraordinary. Originally they offered the next morning service! The two men connected the TV and tested all features and additive connections, such a satellite, streaming channels, soundbar and DVD/Bluray. They then took the time to show me the features of the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up and installation went very well. The technicians knew what they were doing and got the job done and cleaned up everything when done. Took the time to make sure we were comfortable with all the functions and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55" Sony Bravia - Easy Set-up & Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the TV in-store and b had it delivered. Geek Squad guy was right on time, very friendly, knowledgeable and picked up everything before he left. He had a great personality and showed us how to work everything. We would be happy to have him back for our next installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great services!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are very professional and are experts in the services they provided. They did a great job installing 7 each ceiling speakers system, home theater system, mounted my television, and explained how to use the entertainment system. Wires and cables were professionally installed behind the walls. Very very happy. I am glad to be a member of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my TV placed it on TV stand and connected to all my devices. showed me how the remotes worked and get to the apps. to stream movies and shows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals got the job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got my TV set up with my DirecTV in no time at all. They were very professional and taught me how to use my new Samsung remote and set up my access to Paramount+ so I could watch Star Trek episodes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy-Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis from the Geek Squad came and mounted my TV (40 inch Samsung) on a Rfiver center swivel stand. It was so good that he had the right screws that were not included with the stand. He set up my remote to cable and showed me how watch tv right away. I am so grateful, I would be fooling around with settings for months without this help. Louis also corrected the color to perfection. Best service ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy--Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis from the Geek Squad came and mounted my TV (40 inch Samsung) on a Rfiver center swivel stand. It was so good that he had the right screws that were not included with the stand. He set up my remote to cable and showed me how watch tv right away. I am so grateful, I would be fooling around with settings for months without this help. Louis also corrected the color to perfection. Best service ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek in order to set up new TV purchase. Two guys initially came. Guys were timely, friendly and knowledgeable. They explained what they were doing every step of the way and made sure everything was in working order before leaving. They also cleaned up and hauled away trash. Javier was great (wish I could remember the other installers name who was also great.) Well worth the extra expense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job rite on time &new what they were doing Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very competent and installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV on my TV stand. He tested the cable box and said I would need to contact RCN/Astound to get a new cable box. He also hauled away my very old heavy TV with a VCR. I contacted RCN for a new cable box and the TV is working very well. I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team of Installers made the job easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emmanuel and Taylor were terrific! They arrived on-time, were 100% knowledgeable and set up our new TV in quick time. They were able to answer all of our questions and provide us with additional information that we might need in the future. Great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed television, sound bar, subwoofer, rear speakers, and DVD player. Polite and courteous technicians. Quick installation and setup. Gave demonstration and suggested settings. Took away boxes and packing material for recycle. Overall a very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" TV installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installer was Amazing! He was ver nolgelible about the purchase i made, and new Exactly what he was doing! He even took the time to show me how to use the TV and remote!! 100 percent Happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery service, well worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were right on time and very efficient with the installation. I was pleased with their work and attitudes about their work. Excellent job. Everything worked perfectly as a result of their attention to detail. The delivery fee was well worth the cost as they knew how to unpack, add stand, and fully setup the large TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad agent, Ken, came twice to help us with the set up. I wanted to run the sound through my stereo receiver (which is 20 years old) and we could not do this on the first visit as the old receiver and new TV were incompatible. I purchased an adapter from another source, got a new wireless router from my carrier, and Ken returned and skillfully helped with a relatively quick hookup of TV and stereo receiver. It works exactly as I hoped and I offers kudos to Ken for his patience and skillful work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team for installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installation fast and neat they even provide suggestions to better place my large TV and leave after cleaning everything excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad have visited my house several times in the last few months delivering and then switching out TVs . Each visit has exceeded my expectations. They are so friendly and knowledgeable ; totally worth the Best Buy protection plan .

    I would recommend this to a friend