Customer Ratings & Reviews

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!

The agents were very professional and were very quick setting up the tv. They explained how to use some of the controllers and were very easy to talk to.

Terrific - terrific - Geek Squad did a great job installing our new TV. Believe me this is the way to go if you purchase a big screen TV. They notified me when they would arrive and were in and out quickly doing an A+ job. They are very knowledgeable and know their stuff!!

They arrived right on time, offered to put on booties to protect my floors. They went right to work installing and setting up my new LG 4K TV, relling me progressively each step. They were quick and efficient. When they were done, they showed me the many new features and made sure I could fully operate the new system. I was impressed.

Geek squad was great, set up and clean was fantastic. Worth the money to have them install the tv. Highly recommend, geek squad answered all my questions and paired with my sound system to work all under one remote. Very happy.

They were fast and excellent, very knowledgeable so I’d recommend to anyone.

I was greatly impressed with the TV installation and setup. They programmed my remote to work with my Directv Setbox and went through all the initial settings so that all I had to do was turn it on and enjoy! Highly recommend this service when purchasing a new TV!

This is more for the service call after I installed the TV myself personally. I had difficulty with connecting to the internet. The service rep came out and looked for the problem but it had gone away before he arrived. Nevertheless we went through all of this system and settings to ensure that everything was okay and hopefully would not occur again. As usual, the representative was very professional, highly knowledgeable and really made you feel like you were important and a true customer who was respected. now that I've experienced the Best Buy service programs in The geek squad in particular, I will probably not set foot in another store to buy a television or appliance. Finally, the investment in The geek squad and my other protective coverages was the best bargain I've ever bought.

Overall a great experience. The Geek Squad was very knowledgeable and helpful. Excellent with there patience and showing how the new television and remote works. So many new buttons and apps ☺️. I’m glad we took the option to have them install everything and would definitely recommend.

Tv set up as required. Great picture and sound quality. Easy to pair TV with cable modem, but took a while. Some hidden features on the TV menu that I found on You Tube. I recommend You Tube for TV information.

Daniel and his assistant did an outstanding job of installing my TV and Sound Bar. When he was finished we went through the process of how to operate the TV and my DirecTV connection. It all works seamlessly! Very simple to use the TV and Sound Bar.

The installer called ahead of time to let me know he was on his way. Once there, he unloaded and installed the tv and sound system very quickly and made sure I understood how to control both. Very nice and polite!

The Geek Squad tech communicated well by phone so I knew when he would arrive. He was friendly, fast and helpful. He answered all our questions, demonstrated how to use the remote, and made helpful suggestions, etc. He also cleaned up all the packing materials and took them with him. Great tech!

Excellent delivery, installation, and haul away service. The technician was knowledgeable and set everything up quickly. He answered all of my questions and had helpful tips for getting the best picture and sound from my new TV.

The agents did an excellent job in setting up my new Sony TV and connected it to all of my devices. Both Javier and Travis were very professional and followed Covid 19 protocols. Agents like Javier and Travis are one of the primary reasons we continue to purchase products from Best Buy.

The Geeks delivered, unpacked, set up, and connected the TV to cable, wifi and fire stick in no time at all. They demonstrated its features and showed me how to use it. They were truly amazing. It’s the only way to go!

Our service tech installed our TV. It was a smart TV and he installed the different packages we have and explained to us how to use them. He was very knowledgeable and took the time and patience to show us everything. I am very happy we decided to have it installed and bought a service contract.

Chrisp clear color, and deep blacks just like I saw in the store. Excellent 3D, The vertual 3D was just like the demo tape that played in the store. This was an excellent value for the money. When compared to other TV's with a similar price, I believe the Samsung 8500 was the clear winner. It was just like the sales people said, They were extremely honest when they said - your picture is only as good as your source. Max, Devon and manager Mat were excellent -I was suprised how helpful they were and how they went out of their way for me. I will shop again in their store due to their knowledge of product and willingness to help. I also bought the 5 yr warantee and set up. It was a very smart move. They knew how to set up the TV and gave me everything I wanted. They downloaded the apps with the smart TV and set up custom sound - I wanted the installers to hook it up to two sound systems and the TV sound so it could switch between them just like I asked - and the sound was possible with an adaptor that was included. They maxed out my TV and it acted just like the sample I saw in the store. I was surprised that non high def channels also looked very clean, clear and had vivid clear rich colors and pictures. This was one Black Friday sale that made me a believer. All of you were #1 - thank you. I highly recomment this TV and Best Buy. Chris

The Geek Squad very quickly connected my new TV and proceeded to explained all the major features of the TV. They spent time to help us connect to Amazon Prime, Netflix and explained other programs available on the system. The two reps were extremely knowledgeable and helpful.

The agent set the tv up and hooked it to various devices (blu ray, sound bar). He showed me how to work the new remote and switch between cable and streaming.