Customer Ratings & Reviews

Your Geek Squad, it was very professional. It came on time, which is always a plus I watched them set everything up. They answered my questions and I was surprised the 2 of them came from 2 different stores, but yeah, they work together like a team. Like they had been together before Awesome. Also I was impressed with the product that I haven't brought I wasn't aware. That Sony was still out there. A name that I've been familiar with for over 60 years. So thank you very much for everything. Why am I add the leaf of California and even my aged uncle. I bought the same TV 2 weeks after I bought mine and a Geek Squad. It was just as proficient here on the West Coast.

ABSOLUTELY EXCELLENT SERVICE! T.J.’s service was exemplary—kind, thoughtful, and extremely knowledgeable. He arrived at the expected time and completed our installation in a most professional manner! In addition, he made some recommendations to us that greatly enhanced our T.V. viewing experiences, as well as our equipment performance.

The two technicians called ahead to let me know what time they should arrive with my TV. They arrived within the two-hour window they gave me. They even sent an email when they were on their way. I appreciated being notified. They set my television up with ease, instructed me on the use of the remote and they answered all the questions I had about navigating the various icons/features on the TV screen. They were professional, knowledgeable, and efficient.

Bought a TV The crew came and installed it. They even moved the wall mount that we had so it could fit the larger TV. They left no mess behind. Everything works wonderfully.

Excellent service and very professional. They answered all my questions and addressed mine concerns during the installation.

This team was the BEST! They arrived right on time, called the day before, also called with a 45 min lead time before they arrived. They were very respectful of my property while loading and unloading and very professional with the set up and removal. They were a delight to have in my home and I hope you appreciate them,

The entire process from purchase to installation was exceptional. My “Geek Squad “ installers we careful, clean, and talked/walked me through initial set-up. They were knowledgeable about my product and gave me care instructions. I will definitely rely on them for future products and recommend Best Buy and Geek Squad for purchase and installation. BRAVO

This was the 2nd appointment with Melvin..to hook up the TV and to program the universal remote. Very pleased with his expertise and diligence in setting up my audio equipment that I requested him to hook up my new Sony TV. He took great care in bringing the TV inside, removing from the box, sitting and centering it properly and ensuring everything worked.

The installer arrived within the promised scheduled time. He was friendly and familiar with the product(s). During the set-up he explained everything about the TV and the best method of interacting the TV with my other components. He made sure everything worked properly, smart features, sound, headphones, etc. The installation went smoothly and quickly.

This service from the GS involved delivering, installing and programing of a new 43 inch Sony TV. Very pleased with service. Showed up on time, hooked up to DVD player and Direct TV box, programed it to work and went over all the steps to get what we want to do. Very polite an cleaned up. Very Professional.

Excellent service. The gentlemen unpacked our new 60” TV, installed it, hooked it up to our Bose sound system, and fixed settings so everything was controlled by one remote! They also took our old TV back to Best Buy to be broken down and recycled. We were very impressed with the technicians knowledge of the product.

It was great experience to have Geek Squad install my new TV. The tech practiced al cover precautions. He was on time, courteous, knowledgeable and efficient, He explained how to use the remotes and made certain I was able to operate the equipment. He cleaned up all debris and took away the old TV for recycling. I will continue to Geek Squad services.

Great service from the 2 gentlemen that installed my new TV. They made sure that everything was set up, easy to use and explained everything in detail. They were Great.

The agents were very professional and were very quick setting up the tv. They explained how to use some of the controllers and were very easy to talk to.

They installed the product in a professional manner. They had to move some heavy furniture to get it in the right position. They removed all packaging and left the place clean. They vacuumed behind the old TV. They reprogrammed all my remotes and gave me advice on other equipment to replace my old home theater. They knew exactly what options to choose to set up all devices attached to the TV and they walked me through the operation of the features on the TV.

The Geek Squad Agents were SO helpful and professional. They set up two TVs (a 50" and a 65"), a TV base for one of them and rearranged the cords so that they're hidden. They explained things well and were very patient with us. The Geek Squad service has always been excellent, not only with the recent set up of our new TVs but also for the services on our laptops when needed. Love the Geek Squad!!!

The agents removed by existing television, unpacked, and installed my newly purchased Best Buy TV in a neat, orderly, and expeditious manner. They also explained how to use the television and remote.

Emmanuel and Taylor were terrific! They arrived on-time, were 100% knowledgeable and set up our new TV in quick time. They were able to answer all of our questions and provide us with additional information that we might need in the future. Great team!

set up perfectly after a couple of attempts. The Geek squad was so nice did not worry about minute damages that were fixed very quickly

Geek Squad successfully installed 55” TV. Purchased from Best Buy. Professional, neat and helpful.