Customer Ratings & Reviews

Your customer service was fantastic. The guys at the Mansfield MA store were friendly, helpful and very understanding. Kudos to them!! Unfortunately, I can't say the same about the product I bought. I bought a Western Digital External Drive (MyBook) as a backup. After it ran for a few days, it wouldn't back up. After long time on phone with Apple and then multiple times on chat with WD. I learned that WD drives need to be plugged into the wall not a power strip (the configuration of my desk prevents that) and can't go through a USB hub. Not necessary, but was a convenience. IOW, WD cuts cost by running at the ragged edge. WD said that unless I could do those two things they couldn't deal with the problem. Consequently, I had to return the purchase and would have bought a disk from a different manufacturer, but the store didn't have anything else in stock. So I went to Costco and bought a Seagate drive that works fine. I would expand the vendors the stores stock and consider warning other customers of the limitations of WD drives.

I use this device as part of my home DR strategy. It is one of three layers of data recovery that I have deployed. Others being pure cloud and wi-fi personal cloud. I have a .5TB drive that is about 20% utilized on my laptop. Presently I am storing full disk images of all partitions on the laptop to the My Book, so that I could do a bitmap recovery/restore of my drive if need be. Backup of my laptop disk presently takes about 35 minutes. Of course, will take longer as my laptop disk fills. It was easy to configure and I could use a backup/imaging solution of my choosing ... no necessarily that one that was preloaded. I love this device! Gives me peace of mind!

Needed an external drive with lots of room. This WD-My Book was the best selection. Easy to install and get to work.

I usually only use g-tech but tried this one because it is so much cheaper.

Picked this up for external storage and back up. Easy to set up works great, good price.

Connecting and installing the drive is very easy and it worked right away. The WD backup software isn't as easy to use as Windows File History, but it does work OK.

This Storage unit was easy to set up and works great with Windows 10 pro, and has adequate space! Highly recomended!

Great back up disk and very easy to use, Great value, but size with a/c plug in was a little bulky for my application. If room was not an issue, hands down great back up disk.

This works great. We hooked it up to my sons gaming computer. After we downloaded the software all the games he gets automatically get saved to this. Workes perfect!

Excellent quality and quantity for the price. (On sale). I have several of these and find them perfect for my storage needs.

purchased this WD - My Book 4TB External USB 3.0 Hard Drive to increase storage capacity for video activities. unit was simple to hook up and access in file explorer.

I bought this for my new Xbox One X, to provide space for my rapidly expanding collection of games and apps. Installation was simple - pure plug and play. I had to have the console format the drive for its system, but it took just seconds to do. I have been using WD external drives for over 20 years now, and not once experienced a problem. I recommend this drive to anyone wishing to expand the drive capacity of their Xbox One X (or S).

I was using a WD My Passport (4T) to put all my pictures on and also to back up my C: drive. I needed another drive to back up my pictures on that drive so I got the My Book (also 4T capacity) to back up my pictures. They both use the same software so compatibility was not an issue. I check on the progress every day and they are both working perfectly. The USB-3 was a good compromise to having a much faster SSD, but the price on those, for now, is a bit steep. The USB-3 is much faster than the older USB-2.

I've been waiting for a larger harddrive to come avaiable that wouldn't cost an arm and a leg and here it is. It does work great and has't ever gave me any issues.

Easy to attach to computer and use right away. Works fast and reliably. Have used Western Digital drives before and never had a problem.

This is an excellent hard drive with great capacity and ease of use. Additionally, storage capacity is just what we needed for our business and home office.

A good quick external hard drive. Just miss the little LED that most of the previous drives had so you could see it working.

Great drive, easy to set up. This is the fourth WD drive I have in my system. Love them all, always work, never had any issues. Fast file transfer between the USB 3.0 models.

Very easy to install and format. Fits my needs as nurse educator for storage. It holds lots of videos and PowerPoint presentations

I found this drive on the shelf for a good price and it had a 3 year warranty which is much better than the typical 1 year warranties on most hard drives and better than a 2 year warranty. Longer warranties on hard drives typically mean better/longer reliability, which is important for hard drives storing irreplaceable files. I've been in the computer industry for decades and most standard hard drives I've owned (over a dozen) fail within 2 to 4 years. Only a couple have lasted more than 4 years reliably and those tend to be the more expensive pro drives. I’ve used this drive for a few weeks and my only complaints are that it is pre-formatted in exFAT format for compatibility with more devices. I didn’t realize this when I started transferring files from my old backup drive. It took much longer than usual and after some research I found the exFAT format is slower than NTFS for a lot of small files. I work with Windows PC’s mostly so when I get the chance, I will reformat the drive to NTFS to have better performance. The other “problem” with the drive is that it takes quite a few seconds to wake up if it’s been sitting idle. It has the slowest wake up time in all the drives I’ve owned, but since it is only a backup drive, that doesn’t matter too much. Also if you didn't know, this isn't a portable hard drive that only needs a USB connection to operate. It requires a power outlet for its power supply, but that also usually means these larger external drives use the same kind of "full-size" hard drives that desktop computers use, which are usually faster than the smaller laptop drives that portable hard drives use.