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Customer Ratings & Reviews

Your price for this item is $104.99

Customer reviews

Rating 4.7 out of 5 stars with 1142 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the My Passport Ultra 2TB External Hard Drive's ease of use, storage capacity, reliability, and compact size, making it suitable for travel. The drive is also praised for its reasonable price, lightweight design, and fast USB connectivity. However, some customers have noted concerns regarding the absence of backup software and difficulties encountered during the initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,142 reviews
  • Best Buy Employee

    Rated 4 out of 5 stars

    Annoying to Use w/ Mac

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hard drive overall and nice inclusion of usb-c to usb adapter. If using with a mac you have to do an annoying setup work around the first time but then it’s standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as promoted. I was able to transfer some important documents to the drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. It light weight and easy to carry when traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great storage, extra hard drive, or system backup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup. Using it as a system backup but plenty of space for a second hard drive or photo storage. Nicely built, quiet and easily transportable.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    External back-up drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this external drive as a backup for my wife's laptop. It works well and has good storage capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    A++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard drive works great. Bestbuy salesman was very knowledgable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    HDD 2T Hardsrive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product. Sits on my computer i never move it, but havent had any issues yet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Reliable Backup

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tune up on my computer. Geek Squad recommended I needed back for my files. The associate helping me went into the stock room to find this item. Good price, easy to back up files. Solves the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great backup drive

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have use more than a year and very happy with it. Is fast and a lot of space. Use to back up documents and pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This potable hard drive is very easy to use, just plugged it in and started transferring pictures. I was able to take it on a trip and easily present the pictures to the family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Hd

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hard drive easy to use and good quality with tons of space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I’m happy with my external hard drive.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD has always been a good hard drive to have to back up you data.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price point and ease of use. Came in handy in a pinch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great Size

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device! Very small and convenient to carry around. Will fit in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to handle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets what I need, easy to use, very affordable price, easy software management

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Extremely user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Hard drive and easy to use. The interface is self intuitive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, performs great, software is easy to use and works as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive worked as expected with no hiccups, I would recommend to a friend for sure, easy to use and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Storage
    Cons mentioned:
    Setup

    Rated 4 out of 5 stars

    Get help setting up from geek squad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this is comparable with Mac OS I realized that the setting up process it a bit tricky. There aren't really good instructions on how to set it up, but Geek squad can be very helpful with setup. It's wonderful for work storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for our needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Passport was easy to use as a "plug and play" option for our family's document storage needs. I was easily able to format it for both Mac/iOs and PC use. The staff at Best Buy was wonderful and very helpful in guiding me to the correct device. Thank you!

    I would recommend this to a friend
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