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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1160 reviews

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97%
would recommend
to a friend

Customers are saying

Customers are positive about the My Passport Ultra Metal Edition 1TB external hard drive, frequently praising its ease of use, ample storage capacity, and performance. Many also appreciate its size and design, finding it portable and aesthetically pleasing. While some noted that the drive can get warm, the majority of feedback is overwhelmingly favorable. The price point also receives positive comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,160 reviews
  • Pros mentioned:
    Size, Storage

    Rated 5 out of 5 stars

    This little box is a lifesaver for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 Tb WD external HD packs a wallop for something so small. My dying 4-yr old HP Laptop (cooling fan was cutting out) gave me warning to get it backed up. I read the reviews and decided to go with the metal version and ordered it from Best Buy. It arrived a day early (lucky for me) and I stayed up all night getting the WD to back up everything possible. The laptop was not allowing some items to be backed up because they were running in the background. I finally got even those few files to be backed up into the little WD & went to bed. A few hours later, when I woke up, I found my laptop was now kaput. If Best Buy had not sent it that day early, I would not have my business and critical files now. I had ordered, in the meantime, a refurbed HP desktop from Best Buy (an affiliate of theirs), and it also arrived a day early. Again, I stayed up thru the night & copied most of the files & programs I could to the 'new' HP desktop (no more laptops, thank you). Some programs did not transition well from the laptop to the desktop, so the companies involved helped. I cointacted Best Buy's Geek Squad for other components I need to add to the refurbed desktop, and they were terrific! Thank you Best Buy. I have backed up the desktop to the WD Passport HD (with regular backups at night) and have found it great to be able to compare differences quickly & easily between my dead laptop and my refurbed desktop. I was without a computer for all of 2 days, thanks to the team of Best Buy and this amazing little WD 1 Tb Passport external HD, which has plenty of room for so much more (good thing, since the Adobe Suite takes up a lot of room on a computer). Don't know how I got along without this must have item.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    It is very suitable to store all my old files.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been used to using external disk almost all my life and I found out the new versions of external disks even more amazing especially in terms of size, speed and capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great External Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already purchased this product before like a year or two before and it works great. I needed another one for work so I decided to get the same brand WD, and I like the Metal case. Go with WD guys.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is beautiful work fast I recommend it to anyone who needs a hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real protective equiptment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive helps to save more files in a protective way.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size, Speed

    Rated 5 out of 5 stars

    Awesome external drive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this drive to backup my PC so I could reinstall Windows, overall in terms of performance this awesome little 1TB drive exceeded my expectations! I now use it for backups and keeping my photo collection on. Pros: - Speed demon, it's nice and fast! - Awesome design and aluminum housing, very reminiscent of ASUS's Zenbook laptop line! - 256bit AES encryption - Nice and small Cons: - My only initial gripe would be regarding the bundled software on the drive provided by Western Digital, its UI is very confusing it doesn't tell you much in terms of what's going on during a backup, much less any advanced options for a backup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 4 out of 5 stars

    Fast & Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recently backed up all of my photos, documents, etc. onto this My Passport External Hard Drive. The 1 TB is a good size for me, personally, and the unit itself is small and easy to use. I opted for the more stylish brushed silver look, but if appearances hardly matter to you, I would recommend the black plastic version to save on quite a few dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Speed

    Rated 5 out of 5 stars

    Truly a Great Little Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this store about 60 gigs of music files. Makes it easy to shuttle music between computers and provide a backup. Small, fast, needs no external power source. What more could you want? So glad I got it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Storage

    Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish and functional. Durable design. I purchased to use it with my Xbox One for expanded storage. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been in the market for an external drive for quite some time now. This external drive caught my eye because of the way it looked. I was informed by a best buy sales person that this is an amazing piece of equipment. He definitely was right! Very easy to set up, user friendly and did I mention that it was very fast. You will be amazed by the look and speed this little box has.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Portable Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always preferred WD products as they have been very reliable in the past. So I decided to go with the 1TB Ultra Metal Edition this time around. I really liked the polished finish it has. I had to reformat the drive in order to to get it to work with my Macbook, simple to accomplish. Big difference in transfer speed in comparison to my old 2.0 USB Hard Drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Speed

    Rated 4 out of 5 stars

    Great for saving files while on the go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My passport Ultra 1TB is a great device to store files to use on the go. It is compact and very easy to carry with my laptop, very easy to connect and keep all of my files updated as I travel for one location to the next. It is also fast and it does not take long to up load files. Very light weight. So far I have not had any issues with this unit. I know others that use this unit and they are happy with it as is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Storage

    Rated 5 out of 5 stars

    Fast & Hold Many Files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for file back-up purposes and the download to it was very fast. It held tons of files (office docs, PDFs, etc. mostly). I'd say about 2 GB. Easy to use, plug-in and you see the drive so the transfer was pretty painless. Much more room available for future storage use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Instant 1TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 1TB model to expand my storage of photos/videos so as not to fill up my hard drive as quickly as I did on my previous computer. It worked right out of the box with minimal setup. The metal finish looks great on my desk and the portability is an added plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    Better then a thumb drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a very large storage drive that was portable. this works great more then what i needed but who knows i use this to go from work to home and it has more then enough space but the best part its size small and easy to use love it

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Great features, great drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this WD device to replace a Seagate drive that went bad. The device boasts many useful features in addition to its compact size, sturdy casing, and USB 3.0 speed. My favorite feature is the built-in AES-256 encryption. It's not difficult to turn on, either. The drive comes bundled with WD Security, WD Drive Utilities, and a free upgrade to WD SmartWare Pro for 3 PCs. The WD Security tool allows you to turn on the encryption by entering in a password and clicking save. Once you eject the drive, it is automatically locked. The drive is fast, as well. Encryption can sometimes slow down hard drives, but this drive reads and writes data at up to 110 Megabytes per second with encryption enabled as well as disabled, up to 20 Megabytes per second faster than my Seagate drive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size, Speed

    Rated 5 out of 5 stars

    Great storage and Great Looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 1TB drive is working great! With the metal casing, it not only has a more durable build, but it also looks great. Files transfer to it quickly and it is small, light weight, easy to carry anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed, Storage

    Rated 5 out of 5 stars

    Excellent External Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so cute! And shiny! I love the brushed stainless look. It is quick and responsive. It holds the volume of data as advertized. Lightweight, small and portable. Just right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    Great portable device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, ton of storage, small and compact. I would purchase this unit again if this one did not have so much storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Storage

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use - lots of storage - small, takes up no room at all. Simple to use without looking at the instructions.

    I would recommend this to a friend
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