Customer Ratings & Reviews

I have a few Yale smart locks so most of my comparison is to the other ones I own. Overall, the process to get this installed is the same as any bolt lock, and the instruction do provide cut outs if you need them. Since I already had a hole in my door where this would fit, for me it was just taking the old one out and putting the new on in. Once its installed, you get into the app to set it up. Every Yale lock I’ve had, I seem to need to set it up twice as the first time it fails. Same thing happened here, it didn’t want to connect to my Wi-Fi so I had to re do it and then it worked. I also use Apple HomeKit, and adding this lock worked too so I mostly use that instead of the app. The connectivity options are great, and you can set the key codes and access though the app rather then on the physical lock. Since I have multiple locks, all using the app, its an easy access place for me and then family can use that or directly in HomeKit. Outside of the app to lock and unlock, you have three other options. You can type in a passcode that you setup, you can use your fingerprint (setup in app) or use the key. To me the odd part here is the key, since the whole point of me getting a smart lock is to remove keys. Maybe it’s a feature someone likes, but the other Yale locks I have don’t have keys so I’d prefer the finger print reader and keypad. On the fingerprint side it works pretty fast, so unless I use the phone to unlock the door before, I walk up to it I tend to use the fingerprint reader. Overall nice lock that I would recommend especially if you are new to smart locks and want a key, but for me I think this lock would be nicer without a key at all.

I never thought that I would have one of these for a couple of reasons. One being that I just was afraid of having to learn how to even use something like this and secondly, I was just plain scared of what it would take to install a smart-lock. I'll admit that I'm not the most handi of handi-men. I like to be able to get someone that knows a craft and pay them accourdingly. To feel better about my purchases. So I was a bit sceptical when I was offered the opportunity to try this out. I did have a big hand in installing this smart-lock and yes. I did also have a professional assist in the process. The box comes with everything you'll nee to change out your old deadbolt, and for the most part, this thing is super easy to insatll. The biggest issue you should have is waiting for the update of the firmware( and that shouldn't take up very much of your time;), and figuring out who you're going to give access to( for bragging purposes, really) , because you're going to feel super cool after getting this thing up and running, coupled with the fact that you did it yourself. As long as you've got a good door( My door is kinda janky.), this thing will go on in minutes and you'll setting up your WIFI connection before lunch. The app is accessible (It's actually called Yale Access.) But it's very easy to use and grant temporary access codes to people you want to let in when you're not a available. I really love being able to get in my place when I'm overloaded with things in my hands and can't get to my keys. The lock recognizes that I'm close ( because of my phone) and it will unlock my door for easy access. If I'm too faraway from my home, and I forgot to lock my door (if that would every happen...It could though)the lock will automatically lock up as soon as I'm out of range. It works great with my Google home and obviously, it is battery powered( 4 AA batteries that come in the box. And they are easily accessiblefrom the cover on the back of the door) I will be switching to rechargeable after these go out. It should last about 3 months, with steady use. Code entry, Key access. WIFI access.Timed access. Remote access. This thing is just the besst. I would recommend this if you've got family coming in from out of town, cleaning people coming or maintenance. Air B&B owners should totally jump on this. It's been a while since I've given a 5 star review, but oooh, it was worth the wait. Get you one of these.Or few, if that's your bag. ou'll thank me for it.

I was excited to try out the new Yale: Assure Lock 2 with Wi-Fi and Touch Fingerprint reader. I've read a lot about these and they seem to be the premium of the crop. I was most excited that this newer version came with Wi-Fi so it could be unlocked more easily as well as brining support to Google Home integration. Pros: - Easy installation and initial setup. This generally installs like any deadbolt lock, with an extra bracket to support the larger size. Downloading and using the Yale app was straight forward, for the initial setup. I was able to lock/unlock, calibrate, and setup PINs very easily. Sharing the lock with other users so they can setup their own PINs was also simple. Adding to Google Home and/or HomeKit was also simple - The build quality of the lock looks great. The Stain Nickel finish matches my door handle perfectly - The app is able to unlock/lock the door from anywhere with the installation of the included Wi-Fi module. Using the pin mad also unlocks the door easily. Pressing the finger print "Yale button" also locks the door when leaving - Has a physical key included incase the lock batteries die when you're out of the house - Can setup "guest codes" for when people come over, and you can set them to expire. Also good if you plan to use this for an Air B&B or other rental properties. Cons: - Battery life with the Wi-Fi module installed is horrendous. This is almost a total deal breaker for the entire lock. I've had this installed for only 2 weeks, and the batteries complained of 10% life during just the second week. This is totally unacceptable. - Finger print registration process also has not worked for me. The instruction are "use the app". So, what I "use the app" it walks you through steps. Step 1: "place a hold finger on reader until the LED light blinks green". ok, so I do this, and the lock immediately activated to lock the door (this is what it's supposed to do when not registering finger print). I can never get the lock to actually go through the fingerprint registration process. It got so frustrating, I gave up trying. - The app will often display the incorrect status of the lock. I'll lock the door when I leave the house, verify it's locked. When I return, open the app, it still says "unlocked" which gives me a moments fright. I try the door, it's locked. I press the green "unlocked" button in the app, and the door then unlocks. I also notice this behavior when in the house. - Using Google Home or HomeKit both have severe delays. Pressing lock or unlock from either platform results in about 20-30 seconds of waiting before something happens. Often time, I press it again thinking it didn't register. I've mostly stopped using either, which is an absolute bummer for me as I hate individual apps and want to exclusively use one or the other depending upon if I'm using an Apple or Google device to control it. - The lock itself becomes uncalibrated far too often. When manually locking I often have to "force" the lock further to actually lock the door. I can hear the motor whining when I do this. This cannot be good for the device, but having to constantly calibrate is also unacceptable. I can see doing this when batteries are replaced (currently every 2 weeks!!!!!) but it happens every few days that I've just given up recalibrating it. - Fingerprints show up on the touch surface, and the digits cannot be rotated. This makes it easier for people to see what numbers have been pressed, and possibly guess the PIN easier. I think I'm being extremely generous with 3 stars on this. Some of these problems I'm chalking up to possible environmental on my part, or even user error. However, battery life, calibration, fingerprint registration all seem to be device faults and characteristics of this model. I think I'm going to simply remove the Wi-Fi module to get better battery life and simply use the app over bluetooth when home, or, just using keypad digits (unless i can find a way to register fingerprints at some point). The entire hallmark feature of this lock, the integrated Wi-Fi is also it's largest drawback. App sluggishness, inconsistencies, and poor performance over the internet all make the core conveniences of the generation "2" more or less unappealing. It's still more convenient than a normal lock, but I'd suggest saving the extra money and get the non-wifi model, or perhaps, just get a more inexpensive smart lock, without any of these feature, that don't really work anyway. I will not be recommending this generation of Yale lock to anyone.

This product functions exceptionally well, making it incredibly easy to install and operate, whether you choose to use the app or implement it through code.

I purchased the Yale Assure Lock 2 with fingerprint access in Black Suede from Best Buy over a month ago, and I couldn’t be happier. Installation was straightforward with clear instructions, and I had it up and running in no time. The fingerprint access is fast and reliable, and the Wi-Fi connection makes it easy to manage from anywhere. The lock feels sturdy, looks sleek, and adds a modern touch to my door. After a month of daily use, it’s been flawless, no connection drops, no glitches, and no issues unlocking. Highly recommend for anyone looking for a secure and stylish smart lock!

This is my 2nd "smart" doorlock (3rd if counting another I installed for a family member) and I can say Yale made a great lock. Sleek look and super easy installation is adding to how much I prefer Yale over some competitors. In the box is everything you need to get this bad boy installed. Now I am replacing an already existing lock so my measurements were spot on in making sure I have no troubles going forward. This should fit a vast majority of doors, but if yours is brand new and needs cutting, no fear, there is measuring and cutting guides for you (as long as you have the tools). One thing I didn't like is that you are basically stuck with the key you are given as I don't have a way to easily re-key (like kwikset offers). Installation is very straightforward and simple. Not only do they give you a printed guide, but the App has step by step instructions to move you along the process. Once I got my lock installed and set up, I used the app to create PINs for each member of my household. You can also use it to lock and unlock the door as well. Here I ran into my only bump though. I could not for the life of my get the fingerprint scanner to work. I googled any troubleshooting tips and the best one I found was completely factory resetting it until it worked. Took me 3 tries before it FINALLY moved forward to scan my fingerprint. Overall I have been pleased with the Assure Lock 2 and would recommend it to anyone in the market. Easy, safe and secure all in 1 package.

I am really happy with the product. The app is good and send notifications, and let you create different user profiles for each family members and visitors... The installation was simple and manual was clear and easy to follow.

Awesome! Lock was easy for my handyman to install. It was also easy to set up and add family members. So far I haven’t had any issues and would recommend the lock.

Got this for a friend for a house warming gift. The install was easy and worked great. I’m going back to get another one for my self.

We are really enjoying the upgrade, no more searching for keys to get in or out the house. The lock comes well packaged; it comes with the hardware, batteries, the lock, the keypad for outside and instructions that are easy to follow. And to make it easier the application guided me on how to install the lock on my door. the installation is about the same as any other lock it is just a few more steps when connecting the smart features and it was much easier than I thought. The lock from the outside no longer requires a key and there is no key hole so we were scared that the battery will die out and we will be locked out but the lock gives you warnings about the battery life so as soon as it lets me know the battery is low I will change the batteries. The smart module is what makes the lock smart and can be used to do many things, all it needs is the WiFi password so it can connect to the house network so the lock can be used remotely as well as know how it has been used. The lock can open in different ways, using the pin on the keypad doe not need the Wi-Fi so in case the network is not working we can still get inside. The other option is using Bluetooth with cell phone both Android and iOS and in my household we have both and they work well. We like the auto lock function, no more forgetting to lock the door, just shut the door all the way and it will lock by itself and this feature is optional. If we are running late and we have visitors, we can open the door from somewhere else so they can wait inside, no more hiding the key outside and I can always share a code for visitors, friends or maintenance. Also the Auto-unlock feature is cool, as I get close to the door the door is unlocked so I do not have to do anything to get in, it is also optional but I like it. The application is easy to understand and I can give a code to get inside, and from the application I know who got home, and these codes can be permanent or temporary. Yale also has information on their website for setup as well as troubleshooting and contact information so it is very helpful to have just in case. I also like that there are different colors to consider, Black Suede, Oil Rubbed Bronze and Satin Nickel to go with the door, I am getting another one for the back door in a different color to match better. Overall it is an amazing upgrade, no more keys needed to get inside or lock the door, application is user friendly and I cannot believe we were still using keys.

This is a great investment. I previously had a lock that only required a fingerprint. Now, since I have a dog and sometimes need a neighbor to check, I can send a code for them to access. The only thing I would like to see is a meter that shows how much battery life I have instead of receiving an email from Google Home informing me that my battery is very low.

Great so far, east to install. The one issue ive had is that it cones w a Kwikset cylinder and only 1 physical key. If you want the convenience of one key for all exterior doors (and any interior doors), they have to be Kwikset and rekeyed. If they are Schlage, then you cant have 1 key fir all doors. According to Yale website, Schlage cylinders are available fir purchse but this should be an out-of-box option. An extra physical key would be great too.

We have had few different smart locks but the Yale locks have by far been the best. I can use codes, finger prints, my phone, and watch to unlock it. It’s easy to share access to friends and family or even deny access. It pairs with my Alexa and ring products. Great product

Easy to install and works great! There have been some reviews I have seen with technical issues, but so far (knock on wood) it’s worked great. The app is user friendly as well.

Replaced my old nest Yale lock. This new assure lock is great. Fast and reliable. Only issue, but might be lots of traffic. 7 people using it daily. Battery- Bought it March and replaced it October. So 6 months not bad I guess with heavy usage. Overall great product and love the new lock.

I've had several different Smart Locks over the last 7 years and this one has to be the easiest one to install and operate. This Yale - Assure Lock 2 operates on my SmartThings App, Xfinity App, and the Yale App. The features for the Yale App were really easy to set up the fingerprint registration for everyone in our family so that I know who's coming in the door. Also liked the fact that it's a six digit entry code set up making it more secure.

When fresh batteries are installed, the lock works great. That being said the batteries only last 2 to 3 weeks before they are depleted and lock disconnects from Wi-Fi. was in touch with customer service. They sent me a plug-in bridge to rectify the lack of battery longevity, but that did not work contacted them again. They sent me a new lock put the Wi-Fi module back in instead of using the bridge. the batteries lasted about three weeks, uninstalled the Wi-Fi module and installed the plug-in bridge that they had originally sent me to fix the problem. Batteries are are not strong enough after two weeks to communicate with the plug-in bridge making app functions unavailable.. definitely not worth $300 unless you don’t mind purchasing AA batteries to change them every 2 to 3 weeks very unhappy and disappointed.

This is my first experience using a smart door lock, and I like how it works. The only thing I'm a little unhappy about is the battery life, which is very short, and I have to replace them at least every week and a half. I've heard that there are other brands and the battery life is long, but I've already spent the money and I think I can survive with that.

Easy to install and works great. The price however could be lower. Would recommend

Very easy to install and use, I got one for myself first and then it works great so I got another one for my mom’s house