I received my Wacom Cintiq 13hd pen display on time. The exterior box was a little banged up, but that had no impact whatsoever on the product within, or even on the manufacturer's box. Everything was packaged well and was easy to set up. Following the advice of the Wacom agents I had chatted with beforehand, I downloaded the drivers straight from the Wacom website, wacom.com, and I have been happy with the installation so far.
I heard that the screens of the Cintiq line scratch easily, so I purchased a screen protector from Amazon. Had I not purchased the screen protector, I really can't say whether or not the screen would have suffered damage from the pen nib.
As for parallax, for me it has not been a problem. I calibrated the pen with the device when I started to notice some parallax and it fixed it.
When I first connected the device to my laptop, the colors were off a little on the display compared to my laptop screen, so I put those settings to a cooler color setting and it now matches my laptop screen colors.
Resolution is great.
I like the express keys and the buttons on the pen, though the pen buttons are very finicky.
I haven't had trouble with the cable so far, but it does feel fragile around the tablet's power connector, so be careful with that. I have heard about a lot of problems with the cable becoming frayed or broken, so I've tried to be extra careful. That's just a heads up.
I have used this tablet with Krita and the Corel Painter 2019 trial version and it became a little glitchy with both at first, but then I turned the computer and the tablet off and back on and it fixed it. I also had to get used to the programs, so my experience was rockier because I was new to digital art. Now it works well with both programs (and I've gotten more used to digital art).
I don't like the stand. The tablet slips off of it easily. I don't even use it. Perhaps I just needed to get used to it, but I wasn't wanting to risk having my tablet slip off and break.
When calibrating the pen, make sure the tablet is in the position you intend to use the tablet in. So, if you plan to have the tablet up on the stand, calibrate the pen when the tablet is on the stand.
I have run into one problem with the drivers and the tablet, but it was because I did not turn the tablet off with the power button before pulling its power connector out. That caused the tablet to not correctly read the pen when I turned it on next, and it would not allow me to recalibrate the pen. I correctly turned the tablet and my laptop off and back on and then recalibrated the pen, and it has worked fine since. So, be forewarned that how you connect and disconnect the tablet and the laptop matters greatly. Take care with it.
I would definitely recommend this product. I also find it important to note that this is the first tablet I have used and owned. I have never used one before. So it isn't terrible for beginners. I was going to get an Intuos, but I heard about a lot of people upgrading to Cintiqs after learning with Intuos and decided that I'd just go right to the Cintiq, save a few hundred dollars in the long run. The display helps me transition to digitizing my art, and I'm glad I chose the Cintiq over the Intuos. When I want to practice drawing without looking at the display, as I would have had to had I gotten the Intuos, I just look at my computer screen and ignore the display. A lot of people seem to get Intuos tablets first because they want that experience before allowing themselves a display, so I wanted to share my reasons for deciding to get a display first.
Also, I've heard about the surfaces of the Intuos line eating pen nibs very quickly, and that influenced my decision as well. I don't know if it's true, but many reviewers have complained about that. Others claim to have fixed the problem by resurfacing their Intuos with a smoother surface. I don't have any hands on experience with the Intuos line, so I don't know for certain how good or bad the line is. It sounded good to me over all, but I ultimately chose a Cintiq 13hd.
Another warning I have read about the Cintiq 13hd is that felt tip pen nibs can scratch the screen if you don't have a screen protector (because dust particles get trapped in the felt), so that's another thing to keep in mind, if you are an artist wanting to use that type of pen nib.
If you get a screen protector for the Cintiq like I did, make sure that no dust particles get trapped between the protector and the tablet surface, as that, too, can damage the tablet's surface. When I applied my screen protector, I followed another reviewer's advice and lined the long edge of the screen protector up with the tablet surface (after thoroughly wiping down the tablet), and then I pulled the protective film from the adhesive side of the protector a little at a time, using the card that came with the protector to smooth it down onto the Cintiq while at the same time continuing to wipe the Cintiq as I went. It helps shelter the Cintiq from dust and if you go slowly enough, you can work the bubbles out easier. If a bubble isn't working out, then dust is there and don't try to work it out any more. Take a piece of scotch tape, pull the protector back just enough to get the bubble, and then use the tape to peel the dust off the protector. Take care not to turn the adhesive side of the protector upward, or else more dust can fall onto it and it will be useless. If you've already gotten the whole protector down, I recommend ignoring the bubbles you can't work out and trying not to pass too roughly over them, or else the dust can damage the tablet. Or just peel the protector off and get a new one.
I used Boxwave, but there are a lot of other brands out there. I haven't tried them yet, but Boxwave seemed to be the best bang for the buck. The issues I had with it initially were my own fault more than Boxwave's, I think.
I also purchased an artist's glove, and that improved my experience greatly. That's something to consider if you purchase a tablet of any kind, as it reduces friction between your hand and the tablet as well as prevents sweat or oil from smearing the surface.
I hope my review helps.