Questions & Answers

1-10 of 24 Questions
  • Question
    Is it risky to go with open box? If someone had a problem with that, please tell me what kind it was..   (5 Answers)

    By mike February 17, 2017.

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    • Best 
      Answer

      I originally purchased the geek squad certified. Everything looked good and all the packaging was there. However, I noticed odd hang-ups/hesitation when background programs spooled up or shut down. This madwill me nervous and, when I started to have some power off issues, I returned it for a full refund and purchased a new one. Although many open boxes are just items people tried and didn't like enough to keep, there are some that are problems waiting to be passed on. Luckily, the issues all happened when the geek squad agent trates it when I returned it. He thought it was a defective motherboard or ssd.

      By JMac February 24, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    I've seen alot of reviews mentioning faulty monitors, faulty heatsinks, and shoddy keyboards. Is this a common issue, or are these few and far between? I'm particularly asking anyone who's had it for an extended period of time.   (5 Answers)

    By WannaBuy January 31, 2017.

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      I heard of those too, but IIRC it was the QHD/UHD screens, not the 1080P screens. I have not had any issues whatsoever with my 1080P screen. My temps are also good while playing Tomb Raider/MKXL/DOOM/Assetto Corsa on max settings for hours at a time, though the fans do kick out the heat. Never had a problem with my keyboard either. My build was 1/4/2017, so it is a newer model that may have had the bugs worked out, but I did update the firmware to 1.00.08. For the record my rig is a AW17R4-272 (SKU: 5623233) with Tobii.

      By Honez February 3, 2017.

    • Question
      Can i change the color of the lights on the sides and the key board?   (10 Answers)

      By Spook970 January 22, 2017.

      Answers
      • Best 
        Answer

        Yes u can in the alien head icon bottom right of ur taskbar

        By dragonoverride January 22, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      What's the battery life of this model? 68 Wh or 99 Wh?   (5 Answers)

      By eric January 27, 2017.

      Answers
      • Best 
        Answer

        I have the 99wh. Getting about 4 - 4.5 hours with mixed use. Photo/video editing, web surfing, Youtube, etc. Brightness is usually at 20% which has been plenty for me indoors. I do not play games unplugged.

        By AlienBob February 7, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Why is it much cheaper than getting from official website? Is it refurbished or somehow?   (7 Answers)

      By David January 24, 2017.

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      • Best 
        Answer

        My best guess is, the one you are looking at on the website has the new kabylake i7 and the newer screen. This model has the skylake processor. It also could be marked down simply because they need to move the stock.

        By Ryan February 9, 2017.

      • Question
        In open box cases, best buy tells you the reason why the old owner returned the laptop?   (3 Answers)

        By Bruno May 9, 2017.

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        • Best 
          Answer

          Yes, Best Buy explained the reason why the old owner returned the laptop. In this case, a member of the customer's family purchased an amazing PC, with all the bells and whistles. It had much the same hardware, but the expansion capabilities won the day.

          By Brunette May 9, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        I have bought this laptop from bestbuy, but i haven't bought any bag for this laptop. Which Alienware bag model fits this laptop?   (5 Answers)

        By Mahesh March 5, 2017.

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        • Best 
          Answer

          I've done a little research and I did purchase Alienware Vindicator backpack for the 17 inch model laptops. Everything I came across says that the new were ones don't fit because of the bigger strip on the back of the laptop of mine fits just tight. There's enough padding on the front and back of it making me fully confident in the way it's held in. My main concern was whether or not the zippers would rub on the corners of the laptop and so far I haven't had any issues with that. I highly recommend the bag because of its versatility as well as nice compartments. the center divider is actually on Zippers and can be removed from the bag as well as a small bag for your power brick

          By Str8goose March 6, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Is this Gsync?   (2 Answers)

        By Rafael February 18, 2017.

        Answers
      • Question
        Is this a 60hz screen or a 120hz screen?   (5 Answers)

        By Gunnyoreo February 4, 2017.

        Answers
      • Question
        Resolution?   (3 Answers)

        By Matt May 17, 2017.

        Answers

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