Questions & Answers

Q: QuestionWill this work on 5G?

Asked 3 years ago by Noah.

• A:Answer If you mean the 5ghz band on wifi... no. It must be connected to the 2ghz band.

  Answered 2 years ago by Anonymous

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Q: QuestionWill this TSTAT work on 2.4 or 5g internet?

Asked 3 years ago by Red.

• A:Answer If you're referring to wifi, I believe it's 2.4GHz only.

  Answered 3 years ago by brnbrn

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Q: Questionstat wont turn on ac goesto heat and off does not go to cool

Asked 4 years ago by john.

Q: QuestionDoes this work with a natural gas boiler

Asked 6 years ago by Grayops.

• A:Answer Both the Sensi Lite Smart Thermostat and the Sensi Touch 2 Smart Thermostat are compatible with gas boilers for heating.

  Answered 7 months ago by happyshopperVerified Purchase

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Q: QuestionI’m no electrician, so what’s a C wire. If I have a C wire and don’t need it can I still install this thermostat?

Asked 7 years ago by Anonymous.

• A:Answer The C wire is a common ground wire. Without getting into too much detail, older thermostats "cheated" and used power wires as ground wires so they didn't have to run as many wires. Yes, you can absolutely still use this thermostat. If you have a C wire, it'll use it.

  Answered 3 years ago by brnbrn

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Q: Questionhow does the keypad lock work

Asked 3 years ago by Anonymous.

• A:Answer If the lock is on, you can only change the function of the thermostat in the Sensi phone app or in the Apple Home app (or the Android equivalent). Pressing buttons on the unit will do nothing. If you unlock, the physical buttons on the unit work again.

  Answered 2 years ago by Anonymous

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