Questions & Answers

Q: QuestionDoes this capture card eliminate screen tearing?

• A:Answer Yes, this capture card has VRR passthrough, which eliminates screen tearing on supported displays.

Q: QuestionDoes this capture card support HDR?

• A:Answer Yes, this capture card supports HDR10 capture on Windows.

Q: QuestionCan I use this capture card with a PS5?

• A:Answer Yes, this capture card is compatible with PS5.

Q: QuestionIs this capture card easy to set up?

• A:Answer Yes, this capture card offers plug & play driverless setup on Windows, macOS, and iPadOS.

Q: QuestionWhat is the maximum capture resolution supported by this device?

• A:Answer The maximum supported resolution for video capture is 2160p (4K) @ 60 FPS.

Q: QuestionWill this capture card work for PS4

Asked 1 week ago by Anonymous.

• A:Answer Hi, yes - we recommend our 4K S for your PS4. If you're uncertain what capture card fits best you can have a look at our selector: https://www.elgato.com/us/en/s/capture-card-selector

  Answered 5 days ago by Customer Care

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Q: QuestionWill this work with an xbox series X and samsung galaxy S23 ultra in place of a pc?

Asked 2 weeks ago by CashedBowl.

• A:Answer Dear Blt, yes this might work out if you use "Moblin" as capture/streaming app - but we still recommend a PC or a Mac.

  Answered 2 weeks ago by Customer Care

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Q: QuestionDoes it capture in 2160 p

Asked 2 weeks ago by JaeG.

• A:Answer Yes, 4K S can capture in 4K60 (2160p) resolution. -JE

  Answered 1 week ago by Customer Care

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Q: QuestionDoes this card capture party/game chat for Xbox, or do I need to buy another wire/piece of equipment to do this?

Asked 3 weeks ago by RogueKnight.

• A:Answer Hi Phoenix, yes, you can capture your partychat when monitoring is enabled at your XBOX settings. The XBOX is able playback sound on several devices like, your headset and your TV/Capture Card and it allows to monitor your own mic so that everything is included.

  Answered 3 weeks ago by Customer Care

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Q: QuestionDoes this have HDR support?

Asked 1 month ago by AppleSheep.

• A:Answer Dear Kyle, yes, it does. The 4K S can capture HDR at up to 1080p60 while you play in 4K60 HDR, or you play in 4K60 HDR while recording 4K60 SDR. If you need help choosing the best capture card for your setup, you can find it here: https://www.elgato.com/us/en/s/capture-card-selector

  Answered 1 month ago by Customer Care

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Q: QuestionIs a pc required for this object, or can you stream straight from a console?

Asked 1 month ago by Anonymous.

• A:Answer Dear Black, for streaming all of our capture cards need a device to establish the stream. A PC, Mac, or mobile.

  Answered 1 month ago by Customer Care

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Q: QuestionCan this work with older consoles? Like PS2, Xbox 360, and Wii, for a few examples

Asked 3 months ago by Fin.

• A:Answer Hi Fin, yes. In general it can but please keep in mind not all of them have an HDMI Output. In that case a converter is needed to transform the component/composit signal.

  Answered 3 months ago by Customer Care

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Q: QuestionCould I use this to record shows or games on my TV so I could watch them later?

Asked 4 months ago by BBakes.

• A:Answer Hi BBakes, yes, you can record your games and everything else what comes in as long as there's no HDCP. We respect this proctection that e.g. Netflix/Prime has.

  Answered 4 months ago by Customer Care

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Q: QuestionDoes the voice capture work on PS5 if your headset is hardwired into your controller? And would it also capture voice chat though discord still?

Asked 4 months ago by ParkerC.

• A:Answer Hi PjC, the Playstation does not support Multi-Audio-Out and we have been in contact with Sony about that. If your Headset is plugged into the controller HDMI-Audio stops. In that case you won't be able to capture Voice-Audio nor Game-Audio. You can still capture it with our Chat-Link-Pro cable, available at elgato.com. If our cable is plugged in between your controller and headset and the capture card you can record Game-Audio and your Party, to capture your own voice a seperate Mic is needed. When your party chat is at your PC's/Mac's discord you can still mix it to your gameplay with e.g. OBS.

  Answered 4 months ago by Customer Care

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Q: QuestionWill this work with the original switch when it is docked?

Asked 4 months ago by Ben.

• A:Answer Yes! 4K S will work with Switch while it's docked and be able to stream or record in 1080p.

  Answered 3 months ago by Customer Care

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Q: QuestionCan this be used with a Nintendo Switch Lite?

Asked 5 months ago by Marx.

• A:Answer Hello Marx, Unfortunately, no, that is not possible. To the best of our knowledge, the Switch Lite does not have a Matrix Display chipset and therefore cannot be captured. Although the “SUPER5 HDMI Dock” claims to solve this problem, it is difficult to obtain and we were unable to confirm this claim with our devices.

  Answered 5 months ago by Customer Care

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Q: QuestionDoes this device have a stereo (not microphone) line input?

Asked 5 months ago by ZaphX.

• A:Answer Hi there! 4K S doesn’t have a dedicated stereo line input, only HDMI audio and a 3.5 mm analog input. It can capture stereo audio over HDMI or through the 3.5 mm port when using Chat Link Pro.

  Answered 5 months ago by Customer Care

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Q: QuestionWill this work for a Switch OLED?

Asked 5 months ago by Ashley.

• A:Answer Hi Sparks, yes - you can use it with your Switch while it is docked. The 4K S can capture up to 4K60 SDR, if you prefer HDR our 4K X is a better fit.

  Answered 5 months ago by Customer Care

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