Questions & Answers

Q: QuestionCan this Epson scanner scan documents to editable Microsoft Office files?

• A:Answer Yes, you can create editable Microsoft Word, Excel and PowerPoint files using optical character recognition (OCR) software.

Q: QuestionHow fast can this Epson scanner scan a letter-sized document?

• A:Answer This scanner can scan a letter-sized document in as fast as 10 seconds.

Q: QuestionDoes this Epson scanner have a built-in kickstand?

• A:Answer Yes, this scanner has a built-in kickstand for vertical placement and storage.

Q: QuestionWhat is the optical resolution of this Epson scanner?

• A:Answer This scanner has an optical resolution of 4800 dpi.

Q: QuestionCan this scanner connect to a Mac with USB-C?

Asked 2 years ago by Kevin.

• A:Answer Hello Kevin. Yes, you can use the V39 Photo Scanner with a "USB B to C" cable. The cable is sold separately. Regards, Kevin - The Epson Team.

  Answered 2 years ago by Epson

  
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Q: QuestionCan the V39 II be adjusted to to add pages to a PDF scan? So far I have had to make separate scans of a multi page PDF document. Thanks

Asked 2 years ago by Tony2.

• A:Answer Hello Tony2. You can scan multiple pages and save them as a single PDF document. Unfortunately, once the file has been saved, you cannot add additional pages to the file. Regards, Kevin - The Epson Team.

  Answered 2 years ago by Epson

  
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Q: QuestionDo I have to create a new online account, then log in to that account to use this scanner?

Asked 2 years ago by kthr33.

• A:Answer Hello kthr33. The V39 Scanner does not require an online account for usage. You can download the scanner driver and software directly from our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 2 years ago by Epson

  
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Q: QuestionCan I convert old slides and negatives to JPG files with this scanner?

Asked 1 year ago by SteveC.

• A:Answer Hello SteveC. Unfortunately, the V39 is not ideal for scanning slides. We recommend looking at the V600, which includes a built-in transparency unit that scans slides, negatives, and film in both 35mm and 120mm formats. It is currently in stock on BestBuy's website, but please be aware that inventory can change. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
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Q: QuestionWill this scanner work with a new 2025 iMac with USB-C (no USB-A) ports and running Mac OS Tahoe 26.x ?

Asked 2 weeks ago by CatOut.

• A:Answer Hello. Yes, the V39 II will work with macOS 26. You can find the latest driver on our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 2 weeks ago by Epson

  
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Q: QuestionWill it restore photos

Asked 5 months ago by Amanda.

• A:Answer Hello Amanda. The V39 II includes Epson Easy Photo Scan software that lets you fix faded photos by changing things like color, contrast, and other image settings. It’s not as advanced as other professional editing software, but it works well for simple photo cleanup and saving old pictures. Regards, Kevin - The Epson Team.

  Answered 5 months ago by Epson

  
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Q: QuestionWill this scanner work with Mac OS 15.1.1? and can I use the residing "Image Capture" app on my Apple computer? Or must I use the Epson interface for scanning to computer?

Asked 1 year ago by missy.

• A:Answer Hello missy. Yes, the V39 II will work with macOS 15. You can download the driver on our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
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Q: QuestioniS THIS SCANNER COMPATABLE WITH WINDOWS 11?

Asked 1 year ago by aNDY.

• A:Answer Hello aNDY. Yes, the V39 Scanner is compatible with Windows 11. You can find the latest driver on our official Epson Support page. Regards, Kevin - The Epson Team.

  Answered 1 year ago by Epson

  
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Q: Questionis the USB cable included?

Asked 1 week ago by farshi.

• A:Answer Hello farshi. Yes, the V39 II Scanner includes a USB cable. Regards, Kevin - The Epson Team.

  Answered 5 days ago by Epson

  
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Q: QuestionDoes this scanner work on WIFI or does it need to be plugged into the Laptop

Asked 1 month ago by BillG.

• A:Answer Hello Bill G. The V39 II can only be used with a physical USB connection. Unfortunately, it does not include Wi-Fi functionality. Regards, Kevin - The Epson Team.

  Answered 1 month ago by Epson

  
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Q: Questionscanned photos are exported to what format --jpeg, pdf?

Asked 1 month ago by Anonymous.

• A:Answer Hello. The V39 II can save scanned originals as PDF, JPEG, or TIFF files. You will have the option to pick the file format when you scan your photo. Regards, Kevin - The Epson Team.

  Answered 1 month ago by Epson

  
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Q: Questionwill this epson flatbed scanner transfer data directly to a memory drive (thumb drive)?

Asked 1 month ago by john.

• A:Answer Hello john. The V39 II can only be used with a computer. After you scan your originals, you should be able to move them to your thumb drive. Regards, Kevin - The Epson Team.

  Answered 1 month ago by Epson

  
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Q: QuestionHe fast will it scan color photos of multiple sizes?

Asked 2 months ago by Dick.

• A:Answer Hello. Actual scan times can vary based on different factors, including system configuration, scan settings, page size, and complexity. The V39 II can scan a letter-sized color document at 300 dpi in approximately 10 seconds and 600 dpi in approximately 30 seconds. Regards, Kevin - The Epson Team.

  Answered 2 months ago by Epson

  
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Q: QuestionDoes this scanner connect to a laptop computer?

Asked 2 months ago by Bobby.

• A:Answer Hello Bobby. Yes, the V39 II scanner works only with a computer, and it’s compatible with laptops running Windows 7 through 11. Regards, Kevin - The Epson Team.

  Answered 2 months ago by Epson

  
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Q: QuestionCan scanned photos be sent to a thumb drive?

Asked 3 months ago by Frank.

• A:Answer Hello Frank. The V39 II cannot scan photos directly to a thumb drive. You would have to scan your photos to a computer first and then transfer the files from the computer to the drive. Regards, Kevin - The Epson Team.

  Answered 3 months ago by Epson

  
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