Questions & Answers

1-10 of 89 Questions
  • Question
    Is the fitbit surge water/sweat proof?   (11 Answers)

    By Anonymous January 23, 2015.

    Answers
    • Best 
      Answer

      Definitely sweat proof, I wouldn't wear it in the shower and would try to keep it from getting too wet other wise. I wear mine all day every day except the shower and I'm fine. (I'm a nurse so for example I was my hands an ungodly amount of time per day and have never had a problem)

      By Haley88 February 3, 2015.

    • Question
      Battery   (10 Answers)

      What kind of battery does it take or does it plug in to charge. How long does a battery last.

      By golfer November 9, 2014.

      Answers
      • Best 
        Answer

        The battery is built in. Just be sure you have your charging cable handy if you're using any fitness training program. Regular use it'll last one week. GPS tracking exercises like a jog around the park, 5 hours.

        By Josephz2va January 6, 2015.

      • Question
        Do i need my phone to map out my run?   (11 Answers)

        okay lets say i want to go for a run in a different route i normally go on, and i do not know the distance of these runs, and also i leave my phone at home. Will the Sure map out my run? for example plot out my run on a map and tell me how far i ran as soon as i get home? or does the Fitbit Charge HR do this aswell?

        By John April 27, 2015.

        Answers
        • Best 
          Answer

          Fitbit - Surge comes with inbuilt GPS tracking, which gives you pace, distance, routes and elevation climbed—without needing your smartphone nearby.

          By CommunityAnswer April 27, 2015.

        • Question
          Surge, charge hr   (11 Answers)

          Do you have to push a button to see the time or is it always on? I would like to not need two hands to check the time.

          By Anonymous December 18, 2014.

          Answers
          • Best 
            Answer

            Screen is always on. Backlight does require you to touch the screen or push a button to light up if dark.

            By Jgodfw April 24, 2015.

          • Question
            Size   (11 Answers)

            Need help determining the size how do you determine the size that you need - small or large

            By Shay February 5, 2015.

            Answers
            • Best 
              Answer

              I have small wrists but bought the large as I read that it should be loose for certain workouts. There are plenty of holes of adjustment so it will not be too big. Also, I use my original Fitbit Flex to keep the Surge in the proper position, which is supposed to be a finger width or two above your wrist.

              By Dogwood May 1, 2015.

            • Question
              can step tracking be turned off?   (8 Answers)

              By Anonymous November 6, 2014.

              Answers
              • Best 
                Answer

                No, this is the primary function of a FitBit device.

                By Will November 7, 2014.

              • Question
                What smartphones can this connect too?   (9 Answers)

                By Anonymous November 25, 2014.

                Answers
                • Best 
                  Answer

                  iPhone 4S and later, iPad 3 gen. and later, and leading Android devices. Also Windows Vista and later or Mac OS 10.6 and later.

                  By DanaP73 April 11, 2015.

                • Question
                  water proof   (11 Answers)

                  is the surge waterproof

                  By kelly May 26, 2015.

                  Answers
                  • Best 
                    Answer

                    No just sweat/water resistant. Water proof means it can be submerged. Resistant allows only a little wetness. Only damp cloth to clean and no soap.

                    By cheetos June 3, 2015.

                  • Question
                    does it track cycling   (10 Answers)

                    By bubba January 19, 2015.

                    Answers
                    • Best 
                      Answer

                      The surge does. You have to choose that as one of the forms of exercise on the fit it app,when setting it up. You can choose between several different kinds of exercise. Hiking,walking, and cycling now.

                      By cheetos June 3, 2015.

                    • Question
                      Watch Visibility   (11 Answers)

                      Is the time always visible or does it require a button press or screen tap to activate/show the time?

                      By Chris February 3, 2015.

                      Answers
                      • Best 
                        Answer

                        No the time is not always visible - given it retains the last viewed screen (e.g. if you last viewed steps it stays on steps). It's as easy as pressing the home button twice to return to the time screen no matter which screen you are on. It hasn't been a bother to me.

                        By Robert February 6, 2015.

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