Questions & Answers
Your price for this item is $649.99
- Answer Hi-this is Sue from GE. I am happy to assist you. I have provided the approximate wash cycle times below. The actual times could be several minutes more or less. These times do not include any additional options or fill times. Whites Heavy: 50 Permanent Press Regular:46 Colors Regular:47 Speed Wash:33 Delicates:40 Handwash:43 Jeans:52 Towels/Sheets: 58 Quick Rinse:18 Drain&Spin:6 Thanks for checking with us.
QuestionWATER LEVELSmy mother just bought this machine and she is not statisfied with the water not covering up the clothes in the machine what is wrong with it?
- Answer Hi-this is Sue from GE. I am happy to assist you. Model GTWN4250DWS ENERGY STAR® qualified; therefore, it meets or exceeds federal guidelines for energy efficiency and provides year-round energy and money savings. This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. It features PreciseFill with the option of 5 water level selections. PreciseFill will automatically measure the load size and add just the right amount of water for the load. Or, you can manually choose from one of the 5 water level settings, Small, Medium, Large, Extra Large, or Super. Thanks for checking with us!
QuestionAgitator speedSeems like all cycles are a very slow agitation speed. Is there a way to increase the speed?
- Answer Hello - this is Nancy at GE and I am happy to help you. Your new GE washer has the hydrowave wash system. The hydrowave wash system makes a longer 360 degree stroke and operates in both directions. This allows the clothing to travel longer in the water instead of short aggressive strokes. The longer travel helps to improve the turnover of clothing and gentle cleaning helps prevent fabric wear and color fading. The smoothness of the HydroWave wash system is also much quieter. I hope this helps! Thanks for checking with us!
QuestionFill takes to longAny reason why the fill takes so long before it starts to wash, also it fills and then it starts flashing and I have to hit the start button again to start the wash.
- Answer Hi-this is Sue from GE. I am happy to address the concerns with your washer. Slow fill can result when the water pressure is too low. To check your water pressure, contact your water company. Try using the washer when no other water sources in the home are being used. If the washer is in the fill mode too long, it will stop. That is most likely why the light flashes and you have to hit the start button again to start the wash. Slow fill can also result from stopped up screens in the washer water valve. To check your screens: Unplug the washer from the wall outlet. Turn off the water at inlet faucets. Pull the washer away from the wall to allow enough room to get behind. Locate the hose connections on your washer, take a pair of slip-joint pliers and turn the metal hose connections counter clockwise to remove. Allow the hoses to hang into a bucket to catch water. Inside the fitting on the washer are the screens. Clean the screens. Metal screens need to be gently pried out with a small pocket screwdriver. Plastic screens can be pulled using a pair of long nosed pliers. In some instances, you may have to replace the screens, re-attach the hoses, turn the water on and check for leaks. Plug the washer into wall outlet. Slide the washer back into place. The washer will not start to fill with lid open on Auto Load sensing settings. If the electronics need to be reset, unplug the washer, wait 2 minutes, plug back in and press START. If the above suggestions do not correct the situations, service may be required. You can contact GE Consumer Service at 1-800-432-2737. I hope this is helpful. Thanks for checking with us!
QuestionCan I open the washer during the wash cycle without it starting to drain outthe water?Sometimes you might want to throw in another piece of clothing after the washer has filled and started the wash cycle. Can you do so and not have the water start running out or can you open the lid to just check to see if everything is ok?
- Answer Absolutely not..It empties right away. There are times it does not even go thru the rinse cycle.
QuestionHow loud is this washing machine?How loud is this washing machine? Is there a decibel specification? Thank you.
- Answer Hello Qguy - this is Nancy at GE and I am happy to help you. GE does not have a decibel rating on our washing machines. This washer uses the HydroWave wash, which is a very quiet agitator wash system. Sounds you may hear include a metallic clicking when the shifter mechanism is engaging or disengaging, back and forth swoosh during agitation, water flow changes during the fill, and humming or gurgling when the water drain pump is running, I hope this helps! Thanks for checking with us!
QuestionLoad SizeWill this machine hold and clean a queen size comforter? I have a fairly new HE without an agitator, and it does not clean my blankets or comforters. I hate going to laundromat for my bedding.
- Answer I put my queen in the washer do a double cycle and comes out clean
QuestionDetergent under the clothes?Instructions say to put in detergent in first, then clothes. Is there a reason for that? What happens if you put the detergent on the clothes instead? I've noticed much less sudsing with the detergent being on the bottom, though I am using regular detergent (not using the auto-sense mode).
- Answer I always put the detergent in after loading the clothes, it works just fine. The clothes come out very clean.
- Answer They ARE stainless steel.