Questions & Answers

Q: QuestionCan you use cast iron on a smooth top, or would coil be better?

Asked 6 years ago by Joyce.

• A:Answer Hello Joyce. The type of cookware you use on a smooth cooktop can affect how it performs. Cast Iron cookware is not recommended. If the cookware has a burr or rough spot, it will scratch the glass surface. Additionally, it is slow to absorb heat. Once this type of cookware heats up, especially on high heat, it holds an intense amount of heat which is transferred to the cooktop. This can cause the element to shut down as a response to the temperature limiters which indicate surface temperature is too high for cooktop components to handle. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
  Helpful (8)Unhelpful (0)ReportAnswer this question

Q: QuestionThe specs say 4 burner, the pics show 5 burners, which is it?

Asked 5 years ago by MaryEL.

• A:Answer Total of 5: Four burners plus one warmer. The warmer is for keeping food warm only and not for cooking. Hope this helps.

  Answered 5 years ago by BestbuyerVerified Purchase

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this oven be conventional or convection or is it convection only?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning and No-Preheat Air Fry - Slate

• A:Answer Yes, this model can be used as a conventional or convection oven.

  Answered 6 years ago by CommunityAnswer

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan we use cast iron on this stove and oven?

Asked 7 years ago by Tams.

• A:Answer Hi Tams- The type of cookware you use on a radiant cooktop can affect how it performs. We recommend using medium or heavy-weight cookware. Flat Bottom pans are essential for good cooking performance since the bottom of the pan needs to touch the glass for the best heat transfer. Porcelain Coated Cast Iron cookware is okay as long as the cookware is covered completely with porcelain enamel. Caution is recommended when using cast iron cookware that is not completely covered with smooth porcelain enamel, as it may scratch the glass ceramic cooktop. We suggest to view the following link to learn more: RANGE - COOKWARE USED ON A RADIANT SMOOTH GLASS COOKTOP: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16259 - Play Video: https://www.youtube.com/embed/H4FKm7GUS7w?rel=0 - SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (5)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this range have a drawer in the bottom ?

Asked 7 years ago by wonder.

• A:Answer Yes. We use it for 3pots and 3 skillet.

  Answered 7 years ago by ChuckVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs the stainless finish fingerprint resistant/smudge proof?

Asked 6 years ago by Janie.

• A:Answer Hi Janiee - The stainless steel finish is not fingerprint resistant. It is also available in our smudge-proof (fingerprint resistant) Slate finish- JB655EKES. Explore our stone-inspired Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - We just introduced refrigerator models GSS25IYNFS/GZS22IYNFS and dishwasher models GDP615HYNFS/GDP695SYNFS with fingerprint- resistant stainless finish. Visit GEAppliances.com frequently for new products. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe power cord for the stove I see you'll say replacement for the stove is recommended so do you take the cord from the old store to buy a new one so you get the right one since everyone has different ppl lug ins ??? Help please

Asked 4 years ago by PHbird.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning and No-Preheat Air Fry - White

• A:Answer Hello PHbird. Thank you for asking your question about a power cord needed for your range. You need either a 3 or 4 prong range power cord. You can take your old cord to the store as that will help them. This model requires a 40 amp breaker for 240 volts. Hope this helps. Geoff@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow long does it take to boil 2 qts.of water on the rapid boil burner? Do I need special cookware of any kind for this range to work at it's best?

Asked 6 years ago by workingman.

• A:Answer Hi workingman - Thanks for viewing GE! It can take approximately 12 minutes for 6 liters (approximate 25 cups) of water. Flat Bottom pans are essential for good cooking performance since the bottom of the pan needs to touch the glass for the best heat transfer. Stainless Steel is highly recommended. A sandwich clad bottom is especially good because it combines the durability and stability of stainless steel with the heat conduction and distribution of aluminum or copper. Heavy-Weight Aluminum cookware is also recommended. It conducts heat faster than other metals and cooks evenly. Aluminum residue sometimes appears as scratches on the cooktop, but these can be removed if cleaned immediately. See RANGE - COOKWARE USED ON A RADIANT SMOOTH GLASS COOKTOP: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16259 - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use a pressure canner on this stove top?

Asked 6 years ago by JT.

• A:Answer Hi JT- Yes, a flat-bottomed water-bath, pressure canner, or pressure cooker can be used. See CANNING ON GAS AND ELECTRIC RANGES AND COOKTOPS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16672 - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the depth include how far out the handle extends?

Asked 7 years ago by Regina.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range

• A:Answer The overall depth is 28'' and without the handle 25.5''.

  Answered 7 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat color is the painted surface? Is it black or gray. The sides of the stove and the metal around the burners

Asked 7 years ago by Catlover.

• A:Answer The sides of this unit are dark grey and the area around the burners is black.

  Answered 7 years ago by CommunityAnswer

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhen the stove is on, will the edge of the glass top become very hot or just warm.

Asked 7 years ago by Snow.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning and No-Preheat Air Fry - Slate

• A:Answer Hi Snow- GE ranges meet all standards set by the Underwriters Laboratories (UL). UL evaluates external temperature limitations for ranges. The front and sides of a range can vary from 152 to 212 degrees F., depending on the materials. There are currently no temperature limitations for the horizontal surface, or cooktop, of a range. The actual burner area and area directly under the cookware will be hotter than the surrounding areas. When the glass around each burner goes above 150 degrees F, the Hot Surface Light will come on to remind you that the surface is hot. After the unit is turned off, the light will remain on until the area around the burner has cooled to below 150 degrees F. This usually takes about twenty minutes. We hope this is helpful. You'll love your color choice. Slate appliances blend with today's premium kitchen materials. The rich matte appearance naturally hides fingerprints and smudges to maintain its beauty. Lear more about our Slate Appliances at: http://www.geappliances.com/ge/slate-appliances.htm - Thanks for considering GE Appliances for your home! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have a hidden bake element? The product description says that the bake element is hidden, but the picture seems to show a visible one.

Asked 7 years ago by merrycherry.

• A:Answer Hi merrycherry- GE® 30" Free-Standing Electric Convection Range JB655DKBB does not have a "hidden" bake element. The photo of visible element is correct. A website correction request will be sent to BestBuy. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questioncan I reuse the cord I have on my stove now ? IE is the cord a standard item or unique to the stove ?

Asked 7 years ago by max.

• A:Answer Hi Max- To ensure the performance and safety of the range, we do not recommend reusing an existing power cord. You will need a new UL Listed 40 AMP 4-Wire Cord 4’ long or 3-Wire Cord 4’ long. You can also view the Installation Instructions online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-10816-2.pdf - You may want to pair your new range with GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175SKSS. Two-speed, 300-CFM venting system removes smoke, steam and odors. Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe have a GE Stove now and we have a problem with the hot cooktop light not going off. We have had a unit replaced once already. Are we going to have the same problem with this stove?

Asked 7 years ago by massma.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range

• A:Answer Hi massma- We certainly appreciate your loyalty and regret to hear of the issue with the hot indicator light. You should not expect this issue with your new range. When the glass around each burner goes above 150 degrees F, the hot surface light will come on to remind you that the surface is hot. After the unit is turned off, the light will remain on until the area around the burner has cooled to below 150 degrees F. This usually takes about twenty minutes. If the Hot light does not go off after 45 minutes to 1 hour, or the burner continues to cycle with the knob turned to OFF, disconnect power to the range at the breaker or fuse box and please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online at http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for reaching out to us. Keep in touch! SUEatGEA

  Answered 7 years ago by GE Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the cooktop grey or black.

Asked 7 years ago by Sant.

• A:Answer Yes, cooktop is black

  Answered 7 years ago by Sc131Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhat are the best type of pots and pans to use on this range?

Asked 1 year ago by Anonymous.

Q: QuestionDoes this model have an indented back to allow for a pipe in the wall?

Asked 2 years ago by Dana.

Q: QuestionHow to reset cloc

Asked 2 years ago by Zelda.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning and No-Preheat Air Fry - White