Questions & Answers

Q: QuestionI have a smart dry feature do I still need to turn it on and off

Asked 4 years ago by Anonymous.

• A:Answer Hey there, thanks for reaching out to us! The dehumidifier will turn the compressor and fan on and off as it reaches the set humidity level and rises again. We hope that's the information you needed and we're wishing you the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHas anyone had issues with the unit not turning off when you pull the bucket out? Just received mine today and it doesn’t shut off when removing the bucket, not a huge deal but it is an inconvenience.

Asked 4 years ago by Mike.

• A:Answer It should shut off when the bucket is full THATS when you empty it …

  Answered 4 years ago by Napper

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionPurchased two 50 pint dehumidifiers. What is moisture range? Can it be set to 30% - 35%? This too low? Florida house, 1000 sf, closed since Covid. Sits on a lake and mold problem. Will be remediated in 2 weeks. Contractor suggest dehumidifiers ASAP.

Asked 4 years ago by FLHOUSE.

• A:Answer Hi - While the humidity control can be set as low as 35%, we recommend starting at 45%. After a day or so, if you feel the space is still damp, then set it lower to 35 or 40%. We truly hope this helps with the issue you're experiencing. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much does the unit weigh ?

Asked 4 years ago by Lou.

• A:Answer Hi - This unit weighs approximately 43 lbs. Thank you for checking with us. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo I need to change a filter because it's not collecting any water

Asked 4 years ago by Anonymous.

• A:Answer It's broke

  Answered 3 years ago by ThirdlegwonderVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you allow the hose to work instead of the bucket?model number Ahl 5olmg1

Asked 4 years ago by Ognab.

• A:Answer Hello there - Great question! Dehumidifiers have a drain connection which can be connected to a standard garden hose. This allows collected water to continuously drain to a floor drain. The unit drains by gravity, so the hose needs to be laying flat on the ground and should be cut to the shortest length possible. To use: Remove the bucket from the front of the unit. Open the drain cover on the back of the unit. Thread a standard garden hose onto the drain nozzle. Cut the hose to length and lead it to the floor drain. We hope that this helps! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionHow do I drain water out of a GE 50 pint Dehumidifier?

Asked 4 years ago by Louie.

• A:Answer Should read your instruction manual. Pull out bottom drawer and empty.

  Answered 4 years ago by FuffVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this product UL certified?

Asked 4 years ago by Mike.

• A:Answer Yes it is. UL listed 2YF9 UL FILE No. SA7251

  Answered 4 years ago by RobertVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHard to find details of how the geek squad extended coverage works. I assume the dehumidifier is returned to the store. How long will I be without a dehumidifier waiting for a typical repair ? Is the repair performed in store ?

Asked 4 years ago by Pyzon.

• A:Answer They will simply replace the dehumidifier with a new one you can do it right away

  Answered 4 years ago by DryerVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the amps pulled by this unit? Does it have a energy star rating?

Asked 4 years ago by Eddie.

• A:Answer Hello - We appreciate your interest in this dehumidifier and we are happy to help! This unit draws 7.2 amps. The model ADHB50LZ is Energy Star qualified. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I add item to cart?

Asked 4 years ago by Simon.

Q: QuestionDoes the unit restart automatically after a power failure.

Asked 4 years ago by jamls.

• A:Answer No, it does not. You must manually push the 'on' button to restart.

  Answered 4 years ago by WorkingGUYVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis unit is rated for 50 pints per day, but only has a 1.9 gallon or 15 pint tank so it is meant to be emptied more than 3 times a day. Can someone please make sense of these numbers?

Asked 4 years ago by mikee.

• A:Answer The tank fills fast. I hooked up hose to drain continuous. I am gone days at at time. Tank fills in less than 24 hrs. No way I would consider using the tank. You are correct. The rating can be misleading. They could claim 50 pints per year assuming the user empties tank every 3 months. But in the lab they don't use the tank.

  Answered 4 years ago by okokVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: Questionhow long is the warranty?

Asked 4 years ago by kay.

• A:Answer One year

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhich side of the GE 50-pint dehumidifier is the drain hose connection?

Asked 4 years ago by DaveR.

• A:Answer The port is on the left side. When connected to a drain hose the water pan can remain inside the unit.

  Answered 4 years ago by WorkingGUYVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs this the same model as GE APER50LZ?

Asked 4 years ago by BestBuyer.

• A:Answer Hello, Thanks for asking! We appreciate the interest and we'd be more than happy to assist you. We found that these two dehumidifiers are not the same. The main difference between between them is that APER50LZ has a built-in pump whereas the other model (ADHB50LZ) does not. We hope this helps! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long is the power cord? I need to know this so I know how far from outlet to dehumidifier to drain so I know how long a hose to get

Asked 4 years ago by Shopper1.

• A:Answer The electrical cord is about five feet.

  Answered 4 years ago by WorkingGUYVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionthe little side door on the side is stuck open. How do I snap it back close?

Asked 4 years ago by sheela2.

• A:Answer Mine did that...it was a real pain in the butt. it seems to unsnap off its "hinges" so you have to get it to snap back into those and then it will just close. Hope that helps. it really takes some pulling and almost feels like you are going to break something

  Answered 4 years ago by SahdonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow noisy is this dehumidifier?

Asked 4 years ago by ami.

• A:Answer This is a relative question, of course. However, if it is in a basement with the door closed to the upstairs, you will not hear it operate upstairs. If you live downstairs you will certainly hear it but the noise will eventually fade from your awareness. (Until it shuts off and restarts later!)

  Answered 4 years ago by WorkingGUYVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)