Questions & Answers

Q: QuestionWill Best Buy deliver, remove the old air conditioner out the window, and install the new air conditioner.

Asked 1 year ago by MsShoppee66.

• A:Answer no

  Answered 1 year ago by MarshallSVerified Purchase

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Q: QuestionIs this air conditioner a 110 or a 220

Asked 1 year ago by Anonymous.

• A:Answer It's 110v It draws about as much power as a high power microwave at 1300 watts

  Answered 1 year ago by MarkHVerified Purchase

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Q: QuestionWhat is the estimated cost to run the unit based on Central Florida rates.

Asked 1 year ago by CrazyQuilter.

Q: QuestionWill this unit fit in a 48 inch single hung window?

Asked 1 year ago by Bscott1017.

• A:Answer Dimension Minimum Window Opening Height 15 5/8 inches Minimum Window Opening Width 261/8 inches Maximum Window Opening Height 15 5/8 inches Махітит Window Opening Width 37 3/4 inches Product Height 15.06 inches The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed. Product Width 20.18 inches The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.

  Answered 1 year ago by DouglasMVerified Purchase

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Q: QuestionI’ve had this unit for 2yrs now and it’s now just randomly turning off ? What would cause this issue??

Asked 2 years ago by Rumpelstiltskin.

• A:Answer Mine is doing the same thing after 2 yrs whether it's in eco mode or not....just powers completely off.

  Answered 1 year ago by IrritatedVerified Purchase

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Q: Question“My unit is only a little over 4 months old and was throwing water from the vent for a few days and now the whole inside front coils are frozen and the buttons won’t switch from low to high either!!!!

Asked 2 years ago by Bree.

Q: QuestionIs this works for both AC and heater?

Asked 2 years ago by Anonymous.

• A:Answer Just AC

  Answered 2 years ago by CeciliaGVerified Purchase

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Q: QuestionWhats the chord length? Specs say 6".

Asked 2 years ago by Dave.

• A:Answer that is a misprint. it is 6 ft.

  Answered 2 years ago by DavidCVerified Purchase

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Q: QuestionBrand new, bought it a week ago. Just installed it following every step of directions. Why isn't it cooling? It blows air, but it's just a fan, no matter what setting it's on.

Asked 2 years ago by Justin.

• A:Answer Made sure the Mode is set on cool. Also make sure there is air flow on the part of the A/C that is out side. Also since the lights on the A/C goes out after awhile, check and make sure the filter is clean. Also make sure you operate the A/C with the phone if you have it set on WiFi. I do not turn my WiFi on and my A/C works fine. Good Lucy

  Answered 2 years ago by ChristopherBVerified Purchase

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Q: QuestionHello can you tell me if this unit will fit in a window with a width of 25 inches?

Asked 2 years ago by Anonymous.

• A:Answer Yes it will

  Answered 2 years ago by TmoricalVerified Purchase

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Q: QuestionIs this a inverter unit

Asked 2 years ago by river.

• A:Answer no

  Answered 2 years ago by KathyS

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Q: QuestionThe ac is currently not cooling properly. Unit purchased 5/27/22. Does the product have factory warranty. Noticed some leaking inside. May it not cool due to frozen coils? How can this matter get fixed.

Asked 3 years ago by Lagoldii.

• A:Answer Started having the same exact issue. About a week ago is when I noticed. It stopped working an hour ago. I haven't even had it a year. I only used it about 2 and a half months last summer 2022 and since mid may of this year 2023.

  Answered 2 years ago by Kristal

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Q: QuestionIs this unit 115v or 220

Asked 3 years ago by Anonymous.

• A:Answer Hello! These models require a 115/120-volt AC, 60-Hz grounded outlet protected with a 15-amp time-delay fuse or circuit breaker. Please let us know if we can help answer any additional questions. We appreciate your interest in this great air conditioner. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy unit shuts off occasionally and I need to press the reset button on the plug. What is causing the unit to require a reset?

Asked 3 years ago by Steve.

• A:Answer You have to turn off energy saving mode . When that’s on it will shut off on its own

  Answered 2 years ago by KrissyLinnVerified Purchase

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Q: QuestionWhat is the width and height of the unit itself?

Asked 3 years ago by Bassist.

• A:Answer 30 inch / 20 inch

  Answered 3 years ago by Cheog90Verified Purchase

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Q: QuestionI just purchased and installed the 14,000 btu smart window unit. Why does it make a high pitched whistle outside? It can't be heard inside.

Asked 3 years ago by Lvz2drm.

• A:Answer Do Not buy another GE product

  Answered 2 years ago by KathyS

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Q: QuestionMy brand new unit keeps freezing over in the front and is not dripping water from the back. You can also hear ice moving around on inside. It is very hot outside. Why is this happening and how can I avoid it?

Asked 3 years ago by Nikke.

• A:Answer Low freon same with mine not 3 weeks old

  Answered 3 years ago by TonyVerified Purchase

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Q: QuestionJust got mine on Saturday and it’s not making my room cool at all what should I do!???

Asked 3 years ago by Jenna.

• A:Answer We’re sorry to hear your room isn’t cooling off and can understand how irritating this must be. Please ensure nothing is blocking the front of the air conditioner and that no cold air is escaping. If you are still having trouble after following these steps and your unit is on the coldest setting, please reach out to us via social media. We’re always happy to help. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHad it for one year and now it’s dead so don’t know if I should buy one again

Asked 3 years ago by Yellowflash.

• A:Answer Hello. Thanks for reaching out to us. We're sorry to hear that your unit has stopped working after such a short time. We understand the inconvenience, and to troubleshoot we recommend pressing the RESET button located on the power cord plug. If the RESET button will not stay engaged, we recommend contacting a qualified service technician. You can do so at 1-800-432-2737. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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